Rakuten Reviews Summary
Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.
I had a transaction that did not appear on my cash back activity. I emailed beats customer service who requested a copy of the receipt from the transaction. I sent them the info and in less than 12 hours I was notified that the transaction would be credited to my account! This is the first time in all the years that I have been using Ebates that I've had a problem. I was very impressed with their customer service.
My daughter told my about ebates this past Christmas. I am so thrilled with it. I do need her help sometimes to get started, but it is worth it. I will continue to use this site for all my Nordstrom and Amazon purchases Thank you
The $10 promotion and the ignorance of my signing up were corrected with customer service. I did not know there was a dead line for receiving the promotional $10.00 gift certificate with the referral of a friend.
After questioning my ordering and confusion, they honored the promotion even though everything was due to my fault. With this type of customer service (very quick responses) I would recommend anyone and WILL recommend all my friends to Ebates!
They stand behind what they are selling even with doofuses like me!
Thank you Ebates!
Ebates is an excellent and a very customer friendly company. I was missing some money from a few missing shopping trips, but with the help of Danielle, she found them all and gave me my money. She was very prompt and helpful! I am glad she was able to help me. She is a true asset to their company! I will definitely always shop through them. With the coupons and cash back deals, you simply can't beat it. I just wish I started shopping with them sooner!
I am new to Ebates and did not quite understand what I needed to do to get started with this program of getting money back. Nicole of customer service service helped me. I had received an order the day before from an Ebates store. I emailed Ebates Customer Service, told them of my order. Nicole asked me to send a copy of my receipt. I did, and because it was my first time, I was given my Ebate with instructions on future use of the website.
Ebates is kind and professional. Thank you Nicole.
I have been having a difficult time with my Ebates registering. I keep filing claims because they aren't being picked up by my iPad. I have been through the ringer lately but feel like there was a lot of help in getting this resolved. I appreciate all the kind & helpful people!
I'm kicking myself for not joining Ebates sooner - it was founded in 1998, I must have been under a rock, just recently heard about the site. I'm an avid online shopper and now I feel like I'm being paid to shop. No matter the amount of cash back, it's money the online stores aren't paying me when directly shopping. And the online transactions are secure, especially since it was founded by two Deputy District Attorneys who used to prosecute online fraud & identity theft, so no worries. And the customer service if phenomenal, expeditious response time. So sign-up, you have nothing to lose, just dollars to gain for FREE!
Nicole was very helpful and friendly. She understood my issue and was very professional. Thank you Nicole for your help.
While learning my way around Ebates, the people in Customer Care have been most helpful. In addition, they are so professional and courteous that I don't feel like my questions are an imposition. Thank you for everything!
Stephanie in customer care was a pleasure to work with. She was very prompt, nice and offered excellent advice on how to use Ebates when buying from Amazon. She was able to solve my problem and explain how to avoid the same issue on my next purchase. I am very satisfied with Ebates. Thank you Stephanie for being a great help! I wish more customer care reps were as helpful and kind as you
Stephanie was a true professional. She handled my inquiry immediately and solved the issue quickly. She was a 5 star performer.
High prices just sends you to best buy and I won't pay for the name to get a gadget
I love using Ebates and their customer service is more than 5 star--would give them a 10 star rating if I could! Nicole was quick to answere my questions and assist me with what I needed almost immediately-much quicker than most... Thank you Nicole and Thank you, Ebates!
Very responsive to reported lost check. Great customer service!
Super helpful, courteous, sense of humor and extremely efficient! Five stars! Thank you!
Had a question for customer service which was answered promptly
Thank you
Best customer service ever! They are so understanding.
I had a problem that was quickly and fairly resolved.
Thank you!
I asked a question and it was answered in just hours. In a very pleasant and courteous manner I might add. Man they were ON it!
Thank you
Janice
Krystal is one of the best Customer Care persons I've experienced. She provided quick responses and helpful advice and information. She does a great job!
From the business
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members