RakutenReviews 2,125

I have been using Ebates for 4 months now. It's for the most part a smooth process, but once in a while I don't get credit for something. I usually contact someone online and the issue gets resolved quickly. My last credit was denied because they said the company at which I shopped gave credit to someone other than Ebates, but they gave me a $20 thank you instead. It was thoughtful, but I was upset because my expected rebate was for much more, and I know I entered through Ebates and I did not exit my browser or use a promotional code. I called the company I shopped at and I verified those facts. So, I decided to call Ebates customer service at *******200 and Lindsey was amazing to work with. I explained my situation and being that she is a supervisor, she was able to credit my $70+ to my Ebates account immediately. While it does get frustrating from time to time to have to solve an issue, I do appreciate that no business is perfect and that they are willing to fix the issues. Thank you Ebates!

Would never purchase from this site or Nilima home again... contacted co & after receiving email that they did not have item I wanted... they sent a different item. Charged me & would not listen to explanations regarding their actions... I even mailed a hard copy of photos & ex
Planation of item I wanted & what they sent... staff was quite rude & felt that they had satisfied an order they stated they could not fill... BUYER BE WARE!

This is not about just one experience - every single time I have dealt with Ebates CS Department, I have been nothing but please. As a retail store manager, I always appreciate and try to acknowledge outstanding customer service, and Ebates has been spot on in the 4 months I've used their site!

I was hospitalized right after New Year's and thought that my husband accidentally recycled my November "Big Fat Check" check, in his effort to survive the onslaught of medical bills.
After searching for the check, unsuccessfully, for weeks, I finally wrote to Ebates to explain the circumstances and to request a replacement check.
Within 2 hours of emailing Ebates, they had located records to demonstrate that the check had, in fact, been negotiated. They also provided me the date and check number for my records.
I had needlessly agonized over potentially losing a check when I should have immediately contacted Ebates to explain the circumstances.
Ebates was accessible, prompt, gracious, helpful and the Customer Care Representative treated me with the respect of a fellow human being.
I am both pleasantly surprised and very appreciative of the quality of the assistance I received from Ebates Customer Care. I will never again hesitate to ask for the assistance of Ebates Customer Care in the future.

On any occasion that I've had questions or concerns about my ebates cash back or general questions about my account, I've found their customer service people to be wonderful. The email replies are always quick and I like that you can reply specifically to the person who sent you the information. Ebates is a great site and now with the ebates button, it is super-easy to deal with all the online purchaes you might make that would qualify.

I had -mailed customer service a few weeks back telling them that I hadn't received my check though I had received an e-mail saying the check was in the mail. I received a response from Alexis in a very timely manner and she said she would check on it and get back to me. She asked me to wait a month and get back to her if I still have not received it. Since I never did receive the check, I sent another e-mail yesterday and got a response today telling me that they would void the first check and mail me another one on the 9th of May. Both times I contacted Alexis, I received a response quickly and she was very helpful to me in resolving this problem. I was very pleased with the service she provided.