RakutenReviews 2,125

I happen to let an Ebates check go past the expiration date (over 3 months) mainly because I hadn't set up to get my checks through PayPal yet.
So, I contacted customer service. They are now sending my payment to my PayPal account, no hassle! Just great customer service!

No kidding - I have gotten (over the years of using Ebates) a total of $1,679.73 in checks form Ebates. I LOVE using their site to price compare and get cash back savings. I even downloaded their 'button' that will alert me when i'm on a website that is connected to them.
I looked at my account to try to figure out how many years I've been using them, but i couldn't find my sign-up date. It's been more than 7 years, but I'm not sure exactly how long. I've only had a couple instances when the store didn't give me the credit, and Ebates always made it right when I contacted them.

I can not believe how good the service is with ebates. I signed up as a free member and they treated me like i paid for a thousand dollar membership. The people over at Dubli better watch out because Ebates is going to put them out of business fast.
Why would anyone pay for a membership to save money when there is a place that's giving it away. I made money with my first purchase after signing up.
http://www.ebates.com/rf.do?referrerid=*******

I am new to this, and I placed an order and used an outside Promo code. I waited for my credit to show up in my Ebates account but it never did. I emailed Customer Service to see where my credit was. Heather K replied and explained that I should only use codes from Ebates in order to get the sale credit to my account. Yet, she credited my account anyway. Thanks so much Heather! You and your company know the meaning of customer service. I won't make that mistake again.

Each time I have had occasion to reach out to Ebates regarding a customer service matter, I have been impressed. The response time is immediate and the process is always hassle-free - no matter what the issue. My most recent concern was related to a review of my Ebates. I noticed that a check was reflected that I had not received (probably due to a move). I contacted Ebates and they immediately responded with a resolution. No hassles, no forms to complete, no interviews - just good old fashioned customer service with guaranteed satisfaction. Way to go, Ebates!

Ebates is such a great shopping place. No only do you get money for initiating your shopping trip with them but also their customer service is phenomenal.

To give you one of many examples of my interactions with Ebates Customer service, I have a misplaced check that happened to be expired when I found it. I contacted Ebates for any chance to get the check reissued. Within hours I got a reply from them with the great news that they will reissue the check, For services like this one is why I continue to tell people what they are missing if they have not signed yet to this wonderful website EBATES.

I called myself a proud Ebates member.

I had 3 purchases from the same retailer that I had not gotten credit for. I contacted customer service and explained the situation. They immediately responded and told me the information that they needed to investigate. I sent it to them and within 24 hours my account had been credited for all 3 purchases. Problem resolved in a helpful, efficient manner. I have been a very satisfied Ebates customer and it was nice to experience how friendly and helpful their customer service is when it is needed!

Excellent customer service. I sent in an email with a couple of questions and I had my answer in two days. I believe that customer service is one of the biggest problem when buying online. Everyone both on and off line talk about exceeding expectations but it just plain isn't there. So, THANKS Ebates.

I purchased a refurbished laptop from this seller and had a number of issues. First, it arrived late. It also did not work properly and was actually somewhat dirty when I received it. I spoke with their customer service (after I had installed anti-virus) and was told how to repair the unit. I then found, after providing them with the number from the back of the unit, that it had not actually been "completely" refurbished. I had to return it to them (at my cost) to get a refund, which turned out to be $20 short of the full amount, even though I was promised in writing to get a full refund due to their issues. When I attempted to contact them (email is all they accept) I received no response. They suck!