Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!
I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!
One of the best incentives for shopping online. A simple click or two gets you paid! I've received over $100.00 dollars... and counting.
Their customer service is awesome!
Thank you Ebates/Victoria V.
The customer service team was able to resolve my issue of missing transaction/points very quickly and gave me the credits I was due even though they were waiting for a merchant response on it. Great job!
Easy to use, works with a multitude of first class merchants and like all the ads say, you essentially get paid to shop.
I would appreciate a long-time user bonus rather than one for recruiting new users -- just saying.
I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!
Because of my latest experience I will forever be a loyal customer and shopper with ebates! Absolutely BEYOND expectations and helped me in every way they could. Very fast responses- excellent reps. Thank you guys!
This is amazing - Brilliant idea! Sad I didn't come up with the idea myself, thankful I can make several hundred dollars back a quarter by just doing what I do best... online shopping.
Quick email customer support response as well. It's like there's actually humans on the other end! ;)
I have been using Ebates for a few years now. It is so easy to receive cash back for shopping. They have an excellent customer service department that usually responds immediately or within a reasonable amount of time. I would recommend this to anyone who not only shops on line, but also in stores!
Though they don't have a phone line you can call, the customer service was prompt, helpful, and generous. This site is already great in terms of its concept, but having a great support staff shows how well the company is run and that they care about their users. I highly recommend using this sight and recommending it to all who ever do any kind of online shopping.
5 stars- ebates has the best customer service team! Very helpful, replies quickly, professional, kind & resolves matters immediately. It's been a great experience to shop online thru ebates. Thank you very much!
I've made one successful referral so far, and multiple qualifying purchases. Money from Rakuten shows up in my Paypal account with regularity. I only wish more merchants would get onboard with in-store purchases.
It's a great company where you earn money for stuff you're buying anyway. And their customer service is amazing. Any time I've ever had an issue, or didn't get credit for a purchase right away, they're resolved it in record time without hesitation. They respond to questions in a very timely manner and all of their representatives are extremely knowledgeable.
Excellent cash back site. They always ensure you get your cash back from purchases as advertised. May take a bit long sometimes to update but they honour their end every time and I appreciate that. Customer service is good as well very polite, thorough and helpful. Highly recommended if you shop online often.
Of course it's a great app to earn "free money" but... Ebates has a FANTASTIC customer support team! They are friendly and go above & beyond to help resolve any issues. Their support team is every bit as great as getting the Big Fat Check! I definitely recommend anyone and everyone try this out! You won't be disappointed!
Customer service is so quick and always helpful if there is a question. I usually purchase online, get my money back, and pick up the items from the local stores - Walmart, Home depot, Lowes. Everyone should use Ebates!
I completely agree with previous reviewer, she expressed how I felt with the shopping experiences via Ebates. Any issues I had, resolved within very short time frame. I was very pleased to be referred by my best friend four years ago and never regretted. Sometimes we even get better promotional offer/deal exclusively for Ebates members only. Its also a safe way to help track my shopping habits and routine. Its easy to use via any web browser such as Chrome and Safari, maybe try it via App and you are going to fall in love with it.
Recently I've had a few questions regarding a couple purchases that I made using Ebates. I went to there Help section and clicked on "Where's My Cash Back?", typed in my information that was asked and hit send. Super easy site to use but I didn't think I would hear anything back really quickly. Within 24 hours I was contacted and was told my issue was taken care of. This is how customer service should be. Alexis, you rock! Keep up the great work Ebates!
Using Rakuten is a great way to make money while doing your regular online shopping! I had an issue with them mailing me one of my "Big Fat Checks" and their customer service resolved the issue within a few hours! I highly recommend Rakuten!
Shocked at how great this service has been. Customer service consistently responds within a day if not that day... have earned over $60 in less than two weeks just doing normal Christmas shopping. Discrepancies and follow up questions immediately answered and resolved. Tabitha and Ashley are the best! Every email has been responded to with courtesy, professionalism, and expediency. Better customer service than merchants that I actually pay for goods and services. This company is handing me money for stuff I would buy regardless, and still giving exceptional and considerate customer service for any and all inquiries! Thank you Ebates!
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.