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Rakuten

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Virginia
1 review
0 helpful votes
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Missing Big Fat Check Support
March 22, 2015

Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!

Date of experience: March 21, 2015
Georgia
1 review
0 helpful votes
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Great customer service
March 23, 2016

I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!

Date of experience: March 23, 2016
New Jersey
4 reviews
8 helpful votes
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One of the best incentives for shopping online. A simple click or two gets you paid! I've received over $100.00 dollars... and counting.
Their customer service is awesome!
Thank you Ebates/Victoria V.

Date of experience: May 1, 2019
Ohio
1 review
0 helpful votes
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The customer service team was able to resolve my issue of missing transaction/points very quickly and gave me the credits I was due even though they were waiting for a merchant response on it. Great job!

Date of experience: March 13, 2015
Arizona
1 review
0 helpful votes
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Always a good experience.
June 9, 2019

Easy to use, works with a multitude of first class merchants and like all the ads say, you essentially get paid to shop.

I would appreciate a long-time user bonus rather than one for recruiting new users -- just saying.

Date of experience: June 7, 2019
Virginia
1 review
0 helpful votes
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Better Customer Service than SavingStar
October 13, 2015

I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!

Date of experience: October 13, 2015
New York
1 review
0 helpful votes
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Customer Service Experience
May 12, 2016

Because of my latest experience I will forever be a loyal customer and shopper with ebates! Absolutely BEYOND expectations and helped me in every way they could. Very fast responses- excellent reps. Thank you guys!

Date of experience: May 12, 2016
Georgia
1 review
0 helpful votes
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Free money - Yes Please!
April 7, 2015

This is amazing - Brilliant idea! Sad I didn't come up with the idea myself, thankful I can make several hundred dollars back a quarter by just doing what I do best... online shopping.

Quick email customer support response as well. It's like there's actually humans on the other end! ;)

Date of experience: April 7, 2015
Florida
5 reviews
6 helpful votes
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I have been using Ebates for a few years now. It is so easy to receive cash back for shopping. They have an excellent customer service department that usually responds immediately or within a reasonable amount of time. I would recommend this to anyone who not only shops on line, but also in stores!

Date of experience: March 12, 2017
New Jersey
1 review
0 helpful votes
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Great Site and Even Better Customer Service
March 5, 2015

Though they don't have a phone line you can call, the customer service was prompt, helpful, and generous. This site is already great in terms of its concept, but having a great support staff shows how well the company is run and that they care about their users. I highly recommend using this sight and recommending it to all who ever do any kind of online shopping.

Date of experience: March 3, 2015
California
1 review
1 helpful vote
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5 stars
September 6, 2014

5 stars- ebates has the best customer service team! Very helpful, replies quickly, professional, kind & resolves matters immediately. It's been a great experience to shop online thru ebates. Thank you very much!

Date of experience: September 6, 2014
Missouri
4 reviews
4 helpful votes
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Easy Peasy way to save ONLINE shopping
April 24, 2019

I've made one successful referral so far, and multiple qualifying purchases. Money from Rakuten shows up in my Paypal account with regularity. I only wish more merchants would get onboard with in-store purchases.

Date of experience: April 23, 2019
California
1 review
0 helpful votes
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I love Ebates!
June 29, 2017

It's a great company where you earn money for stuff you're buying anyway. And their customer service is amazing. Any time I've ever had an issue, or didn't get credit for a purchase right away, they're resolved it in record time without hesitation. They respond to questions in a very timely manner and all of their representatives are extremely knowledgeable.

Date of experience: June 29, 2017
Jamaica
1 review
0 helpful votes
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Excellent cash back site
January 10, 2015

Excellent cash back site. They always ensure you get your cash back from purchases as advertised. May take a bit long sometimes to update but they honour their end every time and I appreciate that. Customer service is good as well very polite, thorough and helpful. Highly recommended if you shop online often.

Date of experience: January 9, 2015
Kentucky
2 reviews
0 helpful votes
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They earned my trust!
October 13, 2017

Of course it's a great app to earn "free money" but... Ebates has a FANTASTIC customer support team! They are friendly and go above & beyond to help resolve any issues. Their support team is every bit as great as getting the Big Fat Check! I definitely recommend anyone and everyone try this out! You won't be disappointed!

Date of experience: October 13, 2017
Montana
1 review
0 helpful votes
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Customer service is so quick and always helpful if there is a question. I usually purchase online, get my money back, and pick up the items from the local stores - Walmart, Home depot, Lowes. Everyone should use Ebates!

Date of experience: February 22, 2015
Maryland
1 review
1 helpful vote
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I completely agree with previous reviewer, she expressed how I felt with the shopping experiences via Ebates. Any issues I had, resolved within very short time frame. I was very pleased to be referred by my best friend four years ago and never regretted. Sometimes we even get better promotional offer/deal exclusively for Ebates members only. Its also a safe way to help track my shopping habits and routine. Its easy to use via any web browser such as Chrome and Safari, maybe try it via App and you are going to fall in love with it.

Date of experience: December 4, 2017
Alabama
1 review
0 helpful votes
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Great Service = Great Review
March 23, 2015

Recently I've had a few questions regarding a couple purchases that I made using Ebates. I went to there Help section and clicked on "Where's My Cash Back?", typed in my information that was asked and hit send. Super easy site to use but I didn't think I would hear anything back really quickly. Within 24 hours I was contacted and was told my issue was taken care of. This is how customer service should be. Alexis, you rock! Keep up the great work Ebates!

Date of experience: March 23, 2015
Iowa
1 review
0 helpful votes
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Using Rakuten is a great way to make money while doing your regular online shopping! I had an issue with them mailing me one of my "Big Fat Checks" and their customer service resolved the issue within a few hours! I highly recommend Rakuten!

Date of experience: June 23, 2020
Florida
2 reviews
1 helpful vote
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Shocked!
December 8, 2017

Shocked at how great this service has been. Customer service consistently responds within a day if not that day... have earned over $60 in less than two weeks just doing normal Christmas shopping. Discrepancies and follow up questions immediately answered and resolved. Tabitha and Ashley are the best! Every email has been responded to with courtesy, professionalism, and expediency. Better customer service than merchants that I actually pay for goods and services. This company is handing me money for stuff I would buy regardless, and still giving exceptional and considerate customer service for any and all inquiries! Thank you Ebates!

Date of experience: December 7, 2017

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61