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Rakuten

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Georgia
1 review
6 helpful votes
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AVOID EBATES
May 24, 2017

I have used them faithfully & have to fight to get my cash back by filing inquiries & submitting invoices / documents providing my shopping trips. Stores (many) don't report the purchases THEN ebates credits much less than what entitled too. Example purchase was 5% cash back & ebates gave me 1.00 on a 99.99 purchase. Hmmm basic math

Ebates takes referrals away if its a family member even a cousin who lives with you. Then they will block you out of your account!

Do NOT refer people & only use if you like to continually argue then prove yourself to get paid what they promise!

BEWARE!

Date of experience: May 24, 2017
New York
1 review
4 helpful votes
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The original ebates actually gave cash back on every purchase with no problem now this dumb $#*! version of ebates is abomination and should've been changed if i could rat rakuten 0 stars or negative 0 i would

Date of experience: April 19, 2020
Indiana
1 review
5 helpful votes
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They appear to use bait & switch techniques. No discernible C/S no. To call.
Does not respond to customer emails.
I'm now very concerned that my CC info is in the hands of a disreputable actor.

Stan N.

Date of experience: August 12, 2014
Illinois
2 reviews
0 helpful votes
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It works!
December 12, 2018

I received a gift card for signing up and a check back after last Holiday season! The only problem is that it can become removed with computer updates. I did not realize this happened and missed some cash back. Customer service was helpful.

Date of experience: December 12, 2018
Arizona
1 review
6 helpful votes
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Terrible customer service with Rakuten. Site will not direct me to any stores website and at first I thought it was my computer blocking it, however, tried on 4 different devices and does the same thing. Have contacted Rakuten customer service 3 times with no resolution. My account is also locked but after three days of trying to actually talk to a human I give up. They lost a loyal customer.

Date of experience: July 22, 2020
Illinois
4 reviews
0 helpful votes
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Payback from Rakuten
June 6, 2019

I am pleased with Rakuten for the most part. It would be nice if there were bigger rebates/ It seems that I am not experiencing as much of a rebate lately, even though I have been shopping more. Increase your sites to include more places.

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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Amazing Rakuten! Thanks so much Susan!
May 7, 2024

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism.
I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

Date of experience: May 6, 2024
Florida
21 reviews
17 helpful votes
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This is def for people who do nothing but shop online. I think I've earned about 20.00 so far. I did forget to use it but still its a good source to make cash back. I have noticed that they are working with amazon anymore though and that where I mostly shop.

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Date of experience: September 2, 2017
New York
57 reviews
40 helpful votes
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Referrals
May 3, 2023
Updated review

I just got an email about the updated referral bonus. It basically says for me to remind them but I have no idea on how to do that cause there is no send a reminder or anything. People used my link but don't actually follow through. There's double cash back until 5/14.

Date of experience: May 1, 2023

Alright then.
April 28, 2023
Previous review

I've been using them for years. In the last several years I've been shopping on Amazon and they don't offer cashback, any more, for Amazon. I've earned a total of $122 and change from them in cash back and referrals. Their next Big Fat Check is scheduled for Aug 15th

+3
Date of experience: April 24, 2023
California
1 review
0 helpful votes
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A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.

Date of experience: April 3, 2019
Canada
2 reviews
0 helpful votes
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Misleading
August 16, 2023

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

Date of experience: August 15, 2023
Jamaica
1 review
1 helpful vote
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Simply the best
December 19, 2018

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

Date of experience: December 19, 2018
Texas
1 review
0 helpful votes
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Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

Date of experience: September 1, 2018
Colorado
1 review
0 helpful votes
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Ebates is great!
April 29, 2015

I've been a member of Ebates for a few years now and I must say I was skeptical at first, but after giving them a try and seeing just how many online stores they have agreements with is very impressive. If I have ever come across a problem, their customer service department works quickly to get the issue resolved. Two thumbs way up from me

Date of experience: April 29, 2015
New York
2 reviews
0 helpful votes
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WHEW! Timing is Everything!
December 1, 2015

WHEW! It's said that one 'atta-boy" is worth ten "aw-
Shucks"... so here's an ATTA-BOY from me (or PC...'atta-
Person.')... Quite impressive to see a purchase that I just made
This evening already credited by you... You keep renewing my
Faith that some of these merchandising mechanisms truly do
Work the way they should. Many thanks! Cheers,

Date of experience: November 30, 2015
Kentucky
5 reviews
16 helpful votes
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I've used Ebates for several years now and have received $296 cash-back. Ebates is a solid organization all around. The business-model fits perfectly because it benefits both the site and the consumer simultaneously. Their referral promotions are more than generous. They cash-back site options are the most extensive of any of these types of services. Customer service is top-notch.

As a poor, deal-hunting student, Ebates is an awesome service. The percent-back may not seem like much (usually 2-5%), but given the fact that this stacks with any coupon code you may find, it's free money that actually adds up quickly. Browser extensions make activating cash-back super easy, and I've never once failed to receive the cash back in a timely manner. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle. Highly recommended.

Date of experience: May 26, 2015
New York
2 reviews
0 helpful votes
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Never a problem they havent respolved
May 29, 2015

Im not going to say ive not had any issues on here, but when i do, they handle it right away. You know there is a person on the other end of that email.

I really love ebates, its free money in my pocket!

Date of experience: May 28, 2015
Arizona
5 reviews
56 helpful votes
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buy.com is one of my favorites. Have been buying from them for about three years. There prices are usually very competitive, web site is easy to use, but their customer service stinks. When you place your order make sure your shipping address is correct. Have received all orders in good condition and exactly what I ordered.

Date of experience: January 1, 2011
Nebraska
2 reviews
0 helpful votes
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Pleased
May 14, 2018

I really love the Ebates app. They have never once let me down or getting money back on my purchases. There customer service is excellent in answering e-mails of questions or concerns in a very quick time frame. Thank you Ebates

Date of experience: May 14, 2018
New York
1 review
1 helpful vote
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There was, a discrepancy with my cash back total..
September 6, 2014

There was, a discrepancy with my cash back total. I sent an email. They replied within 10 minutes, & had the problem fixed almost immediately... this is what I call exceptional customer service! Kudos, to you!

Date of experience: September 6, 2014

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61