RaiseReviews 987

Bought 4 gift cards for Benihana. Only one worked. I immediately called Raise customer service. They put the blame back on the merchant (even though the cards did not have either a pin number nor a barcode) and finally refunded my money back, but never taking responsibility for the lack of information on the cards. Don't buy cards from them, save yourself the embarassment at the restaurant/store! They are NOT guaranteed to work.

I have been using the web site Raise.com for over 2 years and I've made over 100 purchases from them. They are a stellar company and I've experienced only top notch service with them whether it be selling, purchasing or resolving a dispute. Their support staff is always on top of their game and have never steered me wrong or left me dissatisfied. Definitely one of my go-to web sites for always a great deal and never a bad experience.

Purchased a gift card from them weeks ago. When I tried to redeem it I received a message "authorization failure." The charge was processed on to my credit card weeks ago when I made the purchase. I have emailed them repeatedly and provided everything they requested such as screenshots of the receipt, the gift card delivery notification, and the message I receive telling me I cannot redeem it. Regardless of all of this, every single time I receive an email from them thanking me for reporting the problem and promising to resolve it and that is all I ever hear from them. They do nothing to solve the problem. I have already paid for the purchase on my credit card, but still receive the message "Authorization failure." The screenshots I send them are all inclusive and perfect. They simply will not do anything but promise to get back to me. I have resigned myself to the fact that I will never get this money back and I am just glad that it was only $25.

I buy quite bit of discounted gift cards and sell a little bit on Raise. Whenever I have an issue, I just simply type out an email to inform them about it. Most times, it's for a refund due to the seller not posting the right amount in the mailed card. But the last time I emailed their customer support was to inform them that two of my e-gift cards are grossly under the advertise purchase amount. I was upset but then I thought that maybe the amount was starting to be deducted after a certain amount of time of non-use. But they quick shot me back an message stating they have refunded me the difference. I was wow'd. I didn't expect anything back. Just maybe to second opinion on my previous theory. I can't praise their customer service enough. Very prompt and they go above and beyond for their customers. That is what makes a good brand great!

Need to say this right off the bat tho, I have contacted Raise.com and they are going to send a check refunding the purchasing price of the remaining balance to me. I still feel robbed by the experienc and would stay away from these sketchy gift cards from now on.

The gift card came from my first and only time ordering a gift card from riase.com. I bought $50 value gift card and received a card in the mail about a week later. Used it once at the store soon after to make sure the balance was there, and it was, all $50 minus a cup of smoothie I bought that day. I didn't have a chance to visit the store again after that day. I finally decided to go today and was told that the balance on the card was zero.

I returned home, called the number on the back of the gift card, and the smoothie company was able to look up the transactions for me. They told me that after my fist purchase, all the remaining forty something balance on the card was used in one transaction, a month after my purchasing date from raise.com, at a location in a city that I've never been to, far a way from where I live, but pretty close to the mailing address where the card came from, if the memory serves me right.

I next contacted raise.com and they are going to send me a check for the amount I spent to purchase the remaining balance. I suspect that this is a scam on the seller's end. The seller probably saved the card number and pin before mailing it out, so that they can later take out all the remaining balance after the buyer have received the card with the full amount on it.

Raise customer service was very nice and helpful, however, without a mechanism to prevent this type of scams in place, I'd say stay away from it. Gift card system probably has tons of holes for the scammers to abuse. It probably go against promoting their business, but I think they should put out a warning or disclaimer about the risks the buyers are getting themselves into. A little savings on the value of the card don't worth getting the whole balance wiped clean from the gift card while the card is in your purse at all time. Do I really wanna risk paying $50 for one cup of smoothie again? I think not.