RageOn!Reviews 854

I was pleasantly surprised by how easy it was to create the custom apparel that I wanted on the RageOn! Website. I wasnt met with broken tools and programs with a steep learning curve that makes other websites stressful to use. They make it very easy to find out which size photos will look good on the product you are customizing, which made me feel very confident that I would get exactly what I wanted. I was contacted by a member of the company while I was considering my purchase and I felt like that was a very nice personal touch. Production and shipping times seemed fair and the product I received was high quality materials and printing.

Initially there was a problem with our order which was very time specific as it was the shirt my fiancé was supposed to wear for our wedding. We were pretty upset and thought it wasn't going to happen. Fortunately after a few emails, Edwin (an amazing customer service person) picked up the dropped ball and ran with it all the way to the finish line. We received the shirt 4 days before the wedding and it was perfect. We were so grateful that someone cared enough to follow through. They probably need to work on production issues so this doesn't happen to others, but in the end it was a raging success. Now that's the way to do business!

DO NOT ORDER FROM THEM, We ordered a group of shirts from the company back in April and when Ten day mark passed all my friends received their finished product and I did not get mine yet. When I reached out to thier service center they did not help at all. They said they would escalate the issue to production and never heard a word back from the company. I had to escalate the issue through Pay Pal to get my money back, extremely unprofessional, extremely horrible service and DO NOT keep their turn around promise.

I was looking to get some t-shirts for a bachelorette party and after reading all of the Production/Shipping timelines, I placed two separate orders WELL in advance of when I would need them. The first order was placed on 3/26 and the second was placed on 4/3.

As of today, MAY 1ST, I have received neither order.

I reached out to Customer Service via email (don't try to call them because it automatically goes to a pre-recorded voicemail that states they don't answer the phone) on 4/23. The CS rep responded saying that he had to check with the Production team on the status of the orders. On 4/24, he replied giving me a tracking number for my first number (ok, great it says delivery by 4/30) and then continued to dodge and evade, telling me he had not heard back from Production on the second order.

For the following week, after several daily back and forth emails with the CS rep, I continued to get the same response that he was "checking and waiting to hear back from Production."

On 4/30, I finally gave up and said that it appears that my second order was never sent to Production and at this point I would just like a full refund. Interestingly enough, I received a response almost immediately telling me to expect a full refund on the second order in 2-4 business days.

Here I thought the saga with this terrible company was over; however, when I went to check on my first order, I checked the tracking and it said it was delivered as of 4/30. However, it was delivered to a mailbox in Philadelphia, PA. My order was to New York, NY. I'm inclined to believe that the first order was never sent to Production either and I was given someone else's tracking number.

Conclusion: Go some where else. It'll be less of a headache.

This was my first time ordering from RageOn. Edwin in customer service went above and beyond to get my order expedited and shipped in a timely manner. I highly recommend this company.