QualityBath.com

For those of you for whom a bathroom is the most important room in your house Quality Bath is the invaluable source for all your bathroom needs. My special thanks go to Aron who not only helped to find what I was exactly looking for but also made my complex order which involved shipping to Europe much simpler than I expected. This coupled with a great price turned part of my renovation project much less stressful and a real pleasure.

Terrific experience from beginning to end-very helpful and guiding me in choices regarding products, knowledgeable, good pricing, and materials were quality inn arrived well packaged. Many months after I received my shipment, I contacted them because I had lost part. They responded quickly and sent me what I needed right away. Great experience.

On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating!

And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost.

At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything.

I'm going to end up with paying $500 more than I should.

The toilet was exceptionally well priced. I ordered it and was told at the time I placed the order that we would receive it within 5 business days. We are now at day 10, and no one can tell me when it's coming. I have scheduled and re-scheduled our plumber twice. QB's customer service has been great at communicating. They do notify me daily that they are "working on it", but can't tell me when it will ship. Very frustrating and expensive as our bathroom remodeling project and crew is " on hold" doing non-essential busy work as we wait.

I received parts that I ordered but I was missing connectors. I figured out that this was because I ordered a filter replacement rather than a filter "set." Aron suggested that I not return the error part but just keep it in reserve for next year when I have to replace the filter. Probably good advice but would up spending nearly $400 instead of the lower amount. Goo advice, esp. Since restocking fee is 10%, but still a crazy amount to spend on a water filter.

Ordered the parts for a wall hung toilet costing nearly $900. Learned when it arrived that it would not work with our plumbing. They would not take back one of the items because I opened the box and tried to fit it ($300 loss) and required me to pay freight shipping of nearly $400. Avoid if you think you might need to return any part of your order. I called and explained the situation but they offered no help.

We had a minor quality issue with a high end plumbing fixture we ordered through Quality Bath. They sent a replacement part free of charge with no questions asked. Their communication during the order and shipping process was timely and transparent. Their agent in Returns, Adina, remained helpful, prompt, and informative through the correction process and was really great. I highly recommend them for their customer support. Thank you!

Dina, my sales person was prompt and very knowledgeable for all products inquiries. This is awesome place to buy your materials. However, be aware this place has many unusual holidays to shut off the whole websites and office staffs.

I only order items for my home from this website because of their customer service. They truly put the customer first and make things right if something goes wrong with a product or delivery. Additionally, they always have the best price. Ruthie helped me with an issue I had with delivery and resolved it immediately!

If there were more than 5 stars this company would get them. I was extremely impressed with their customer service. Sari went above and beyond to assist me with my purchase. I highly recommend this company. Thank Sari for all of your help!

Aron Kaufman was everything that I needed in a customer service representative. He was kind, methodical, and responsive. It is always a pleasure working with the team at Quality Bath.

Excellent customer service from Ruthie! When a part of a shower system I ordered arrived scratched, Ruthie contacted the manufacturer and arranged for a replacement. All was easy no hassle!
Thank you!

Excellent service from the team at Quality Bath. I placed my order fully knowing that the product I ordered may take a couple of weeks to arrive. Rikki received my order and understood my urgency and helped expedite the order. This was my first time shopping with QualityBath.com but it will not be my last. Thank you!

From my first phone call to ask a question right through the latest order from my contractor, Dov has been incredibly helpful and responsive. The quickness of every response is really amazing. I wish all businesses had the same service mantra that Dov and Quality Bath has!

BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it.

Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you.

Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.

We ordered a Bain air tub through Quality Bath and had the pleasure of ordering through your customer service representative, Rikki. When I found out the tub was not going to be delivered for 3 weeks or more and that this would conflict with my bath contractor's schedule, Rikki stepped in and was able to get the tub in sooner from the manufacturer. Although customer service is absent from so many companies, Quality Bath has an asset in Rikki. It was a pleasure to not only get a beautiful tub, but to get five star customer service as well!
Cindy & Mark Cobb

Five star customer service! Had issues with my order and they were handled smoothly and easily by Chaya. When you call you actually get a real person. That is worth a lot these days!
Would definitely order from them again! Prices are great too!

Despite all sort of issues with the manufacturer, Jack has always been on top of my needs and done way more that human possible to ensure my project was not delayed.

I am tremendously thankful for working with him