PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
It was exactly the same dress and color. It fit me really well but it was too long because Im a little bit short and is really beautiful.
We bought my daughters prom dress from this site. The dress fit true to the size chart and matched how it appeared on-line. My daughter tried it on and we loved it. We had a little trouble with getting the zipper up when she tried it on and when it was time to take it off we could not unzip it. The zipper was not stuck it was a bad zipper. We ended up having to rip the zipper to get her out (no damage to the dress.) you could tell the zipper was bad. I called Promgirl and was treated poorly. I was very surprised. In order for a full refund I would have to submit photo (which I could provide) and they would be taken in from of a committe to determined if a full or partial refund was allowed. I spent $250 on the dress and had prom in a little under three wks. I was told it would not happened within that time frame. Terrible customer service! I will NOT be buying a nother dress from this site. Which is too bad because the dress itself is beautiful and I loved it on my daughter.
Your customer service is wonderful and very fast shipping! I would definitely buy from prom girl again.
Buyer beware. This site has a strict return policy- returns must be requested within 7 days or you're out of luck. My 13 year old missed that fine print. Recommend finding a legitimate outlet.
This is our second purchase. As usual with little alteration, (my daughter is only 5'3") the dress fits perfectly and look so beautiful! Very inexpensive, and came in on the delivery date! We'll be a repeat clientele!
We had an amazing experience with this company. Bought one dress which was too small, easily returned it for another and got the dress of my daughter's dreams. This is the first business review I have ever bothered to write.
Definitely shopping here Senior year too.
In 5'9" and even with heels this dress is long enough. Love it. Material is stretchy and comfortable. If you're between sizes I would recommend sizing down. I ordered a medium and I had it taken in through the middle. Also the dress came in 2.5 business days with standard shipping.
Very happy with dress. Ease of ordering... size/ fit. Quality
Quick delivery... my daughter looked beautiful
Awesome purchase very nice dress fit was perfect by the size chart! Shipped the dress overnight... I would recommend this dress we used it for a spring fling and it was a hit
Love the color and the dress was quality material! Only issue is that Im 5ft tall and 100lbs so I had to get it altered quite a bit even though I bought an extra small. However, this is a pretty consistent problem for me and Im glad it fit in the waist and chest! Shipping was quick and package was in tact.
Absolutely loved my dress! The size was perfect, but the skirt was just a little long. Shipping was extremely fast, overall amazing!!
The timeliness of the order and the hassle-free return sold me. I will be back for future purchases.
Love the dress. And super fast shipping! The dress fits good and looks even better in person. Prom is not till the 19 but just have to alter the straps a little because they are loose but other wise a good purchase so far.
My daughter decided to go to prom 6 days before the prom and we order her dress on a Sunday and received it on a Tuesday... the dress was the perfect fit! I love Prom girl!
My daughter loves this dress. We did have to take up some, but we ordered big just in case they ran small. I think that it would be true to size and looks great. It is see-through, so we need a slip, but that is the only thing we would change.
Had the dress in the right color and size. Ordered it sunday had it tuesday and it was perfect. My daughter looked like a princess for her senior prom. Thank you!
I like all the options - our second dress worked nicely - Seems unfair when you return a dress unworn, tags on and in 5 days of receiving you pay a restocking fee when they can turn around and resale it for same price a second time.
The dress fit so perfectly and the detail and embroidery was amazing. I definitely recommend ordering from this website. My package came on time, no problems at all. Except stupid girls stepping on my beautiful train but other than that, everything was great!
My daughters prom dress came the day it was scheduled. It didnt even have any wrinkles right out of the box! We werent exactly sure of her size so we ordered a little big just to be safe. The dress was so beautiful, even more so than the picture. We had to alter it but we figured we would have to. The seamstress was impressed with the material. We were very satisfied with our purchase!
Honestly the dress came exactly as it was onlineit fit me perfect but a little long but its not a problem :)
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members