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PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
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I will never do business with this company again. I have worked with other online businesses before but their return policy sucks. ALL the tags and dress was placed back in the bag that it was sent to us. My daughter just tried it on and it was too big for her and of course I missed the 7 day return policy. They told me to take pictures and send it and still denied me my return. LESSON LEARNED! PromGirl SUCKS
I would recommed Promgirl to anyone and everyone. The price was right. The quality was great. And the shipping time was extremely quick
The dress fit really well, but the flowers on the design didn't look like the design on the picture.
We're an authorized retailer of the designer dresses so they should be as pictured! Please message us with your order number if you need any assistance with a return. Thank you for your understanding!
Promgirl really surprised me with how quickly my dress was delivered! Also the fabric and quality of my dress is amazing so much better than expected! It got true to size which I find is an issue with other companies. My only problem was that my dress seemed to be made for someone abundantly blessed up top, instead of the "average size" though that's nothing that a quick alteration can't fix... Though the price did put me off at first I can tell that the product was really worth it! Thank you promgirl!
Had to return a dress, but bought the same one in a different size. Fast delivery and no hassle returns.
I appreciate your automated response that still did not address my issue. The fact that you do not sell this dress anymore is not my problem. The fact that it states I can get in store credit on the website and was on a card in the box with the dress, is my issue. I wanted in store credit for a future dress. The fact that you said "we try to make exceptions" shows it's not based on policy but based on who answers the phone. I didn't buy a $50 shirt, it's a $200 dress! I could complain about the fit like others did but my issue far out weighs that.
Response from business below:
We're sorry to hear you weren't pleased with your experience using our site! Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number for a store credit or a refund. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We try to make exceptions when possible but unfortunately this dress is no longer sold on our site. We apologize for any inconvenience this may have caused!
We're sorry to hear you weren't pleased with your experience using our site! Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number for a store credit or a refund. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We try to make exceptions when possible but unfortunately this dress is no longer sold on our site. We apologize for any inconvenience this may have caused!
I loved my dress and the shipping was very fast. The dress came out just like the picture and I was very please. Would recommend to anyone.
I ordered a navy blue dress for my 11 year old daughter for a middle school formal. She is very petitte and I ordered xs. While it did need to be altered to fit her (which we were expecting), the dress itself was very well made, very true to the picture on the website, and the shipping was outstanding! We received the dress 2 days after ordering. I was very pleased with the quality.
Everyone loved the dress. We did attached clear straps so my daughter would not have to tug on it all night to stay up. It fit like a glove and very stunning.
I order dresses for my daughter often from prom girl. The last dress I ordered for her for her senior is absolutely beautiful! It fits her like a glove. Thank you! Thank you! Customer for life! Customer service representative are super nice too!
Although my daughter did not find her dream dress there, the staff was very courteous and professional. I would absolutely return next year.
I ordered a dress and it turned out to be 3 sizes too big. I requested a return shipping label the day the dress came in and never received one. I called customer service at 4pm on a Tuesday and the machine said they were closed. Before telling me they were closed, it said they're open 8am-11pm.My prom is soon and I don't have any more time to wait on them.
We're sorry to hear you had any trouble requesting the return authorization number on our site! Unfortunately our hours were shorter on Tuesday, 3/14, due to inclement weather but we were still available by chat or email. Please message us with your order number if you are in need of further assistance. Thank you for your understanding!
The size chart is very off, I normally wear a size 12 but I ordered a size 16 (3XL) and it fit perfect. The shipping had some problems but I after contacting the site I got my dress within 7 days. The dress is very gorgeous and fits well. Good quality as well, super excited for my senior prom!
The dress we ordered was exactly as pictured! We used the measuring guide to get the right size and it fit perfectly! It arrived in 2 days! I would purchase again.
Wonderful service! We ordered the dress, it shipped the next day and we received the package two days after ordering. The dress met all of my daughters expectations; it was exactly what she wanted. Thank you for the great service that made dress shopping so easy!
We ordered a beautiful dress, but the site said it was ivory... when we received it, it was clearly white. Order# PG*******. I called customer service and spoke with Brianna. She was polite, apologetic, and gave me no hassle. She sent me a return label and assisted me in finding another dress! Thank you Promgirl!
Usually wear a 3, but the size chart told me to order a 5 due to my waist size (26") and I figured I'd need to get it tailored shorter bc I'm 5'2". Dress came and fit perfectly, the waist band was tighter than I wanted so I returned it for the next size up. Fits better, easy return and shipping. Good site overall. Dresses look much better in person than they do in the pictures.
I am always in love with all the dresses I purchase from Prom Girl it fits correctly every time and I look stunning. I recommend Prom Girl to all of my friends that are looking for a dress for any occasion.
Wow! I got the dress in 4 days! No shipping and Handling fees or taxes! Great material! Fit perfectly! Couldn't be any more pleased!
Super fast shipping and the dress fit really good. This is the second dress I've ordered from PromGirl and I haven't had any problems yet.
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. We try to make exceptions when possible but we are not able to accept every late item. We would be happy to look further into why the return was denied if you can please message us with your order number. Thank you!