Pro-FormReviews 154

I ordered our new treadmill and had to enter a phone number for the delivery. In a matter of hours I was getting spam texts for all kinds of stuff. 15 in the last 36 hours. Hopefully the treadmill works well.

I purchased a Pro-Form elliptical machine this fall. The equipment is fine. It feels solid and performs well. The iFit software is really bad. So bad I want to take it off my machine but you can't. Please beware if you purchase from Pro-Form the ONLY option is to use iFit software. From what I can tell they are not the same company and Pro-Form has out sourced the software. It is hard to use, the trainers are (I think) annoying but it is the only option you have to use iFit and is not free once you use up the promotion period.

The other question I had is how is Pro-Form and iFit using your data? Your machine has to be connected to the internet at all times in order to function. Are they selling your workout and and heath data to advertisers or insurance companies?

I would never recommend Pro-Form.

I received my Proform HIT Trainer in January 2020. Since this time I have been able to use it only 4 months as the machine has broken three times with repair downtimes of approximately 4-6 weeks on each occurrence. I love my machine when it's working but the down times for service are unacceptable. Proform delivers parts timely but the service even with an extended service agreement causes dislike for the company, product and Ifit as a whole. I am considering selling my machine or potentially just giving it away and purchasing a more reliable product. I read the reviews but unfortunately on the Proform website they apparently censor the reviews because my initial statement of disappointment never appeared. So spend the extra money on a better product you will be much happier in the long run.

I purchased the Proform treadmill from Costco.com. I then purchased the 4 year extended warranty service from Proform.com. 2 years into the warranty, my belt is broken. I contacted Profrom, they assigned the warranty to Icon Fitness, Icon Fitness sent the parts for the belt. But assigned the actually repair job to Altitude Fitness Repair in Colorado. But it's been a month, no one would call and schedule an appointment to come and service the treadmill. I sent emails, texts and web live chats. Everyone is kicking the ball around and no one would respond to the repair. Basically, I paid the money for the warranty plan and will not receive any after-sale service. Costco is willing to take the treadmill back. But I just wish ProForm, Icon Fitness and Altitude Fitness Repair in Colorado would step up and honor their obligation.

Please do not business with them. They will keep you on wait for 2-3 hours for every call. If you buy a treadmill you will have to deal with the company for shipping, delivery and maintenance, if you want to spend 5-6 hours of your life doing this then do business with them otherwise stay away. I was forced to cancel my order because they refused to do doorstep delivery and they charged me 400$ to cancel my order which was not even delivered. Save yourself, stay away from them.

So I ordered this a year ago. I used it 5x's because of life. Let me tell you proform will never get business from me again and I encourage anyone to stay away. So I'm outside of labor warranty no problem. They told me to test the Reed switch which I did moving it 1/8th inch at a time. Rpm still doesn't work which controls the machine. Ive called customer service for months. First 2 times waited over an hour and was told they couldn't hear me and they hung up. Now I follow there advise and now they say they can't send me parts that are covered under warranty to fix my machine without paying 159 dollars for a tech to verify. This machine was already 1100 bucks and is a useless paper weight and proforms customer service is worst then that.

Purchased Pro-Form Coachlink E9.0 Elliptical from Costco.com. Went with Costco as a trusted provider. After a month of use (and getting past their sleazy attempt to force purchasers to sign up for IFit) the unit began to produce a load "click" on each revolution. The click volume increased as ramp was raised. I attempted to contact tech support at Pro-Form... insane hold times so wrote long description of problem to them via their web site service request. Received immediate response from automated email saying they would have someone contact me, so I know they received my request. No one ever contacted me. This was back in March, 2020, Have made numerous attempts since then, as the problem has continued to worsen, and the exact same "no response". It is now August, 2020. Called Costco.com however their "phone tree" does not support their exercise equipment and they say to contact manufacturer. There's your classic vicious cycle! Left message at Costco.com and so far no reply. I feel they're going to wait until the unit is out of warranty and then tell me it's out of warranty. I do of course continue to get emails and even one postal asking if I'd like to purchase extended support. Like that's going to happen. Seriously considering taking the unit to local Costco and dumping it on their front porch to deal with. So disappointed.

I have had my Pro-Form 5000 for 1 month. I did not purchase the white glove delivery option but in hindsight should have. The boxed treadmill weighed 300lbs and took some doing to get into the house. Make sure you have a team to get it from the curb into the house if you do not purchase the upper level delivery options. It was fairly easy to assemble. I have enjoyed the online workouts, I have only tried the running workouts. The videos are well done and the trainers are interesting. I don't like that the warm up and cool down are not calculated in my total distance or time however. Some of the on screen buttons are small and difficult to select while running, you have to stop in order to select at times. It is an overall solid machine and I do recommend it.

Unfortunately my wife had to argue with the delivery team to have them bring our pro-form into the house. They wanted her to open the garage and they would just place it in there and then just wanted to leave it on the driveway since she wouldn't open the garage. They reluctantly brought it into the house after being told I would be home in a few minutes to talk to them.
Set up was not particularly difficult, but we could not get the display system to work properly without first registering for the iFit program which neither one of us wanted. We just went through the registration process and then immediately cancelled once it started working.

This is an initial review of Pro-Form Treadmills. My specific experience includes 4 different models.

Including both the 400 Series & 600 Series.

The website touts "Professional-grade construction", along with other claims of quality materials and workmanship.

None of this is true. Pro-Form Treadmills use inferior materials and inept Chinese workmanship. They are pieces of junk. Some are dangerous pieces of junk.

One 400 model in particular will change speeds - haphazardly without warning. This malfunction is inherent at the point of manufacture. This problem has been reported to Icon Health & Fitness (Customer Service for Pro-Form Equipment), but they do nothing except continually offer empty apologies.

In summary: Pro-Form markets nothing but cheap junk. If you own one, get rid of it while you can. If you have the option to get your money back, get it while you can. Eventually these pieces of junk will begin to malfunction, becoming useless garbage long before they reach anything close to a useful life potential. I repeat - Pro-Form = Junk.

NOTE: I will edit this review soon to include video of these machines in use so potential buyers can see for themselves what horrible products they really are.