Pro-FormReviews 154

Received pro form treadmill. No wheels came figured I'd just let them know. No owners manual again, I'll let them know. However, went to set it up with Wi-Fi wouldn't except my Wi-Fi wouldn't except my password took over 30 minutes for it to finally kick in. So then it moved over to looking for updates. Three hours later still looking for updates. Tried to work on it bypassing Wi-Fi, and it would only provide me with a cool down mode of two minutes and 47 seconds. Call customer service told him that I would really like to just return the product was not happy with the fact that nothing worked. Over an hour and a half later after proving to them via video and pictures that I wasn't lying about the condition, I finally was able to get a confirmation that they would refund my money but get this, the treadmill came without wheels they want me to move the damn treadmill out to the street or the garage. I will completely disassemble this piece of $#*! into 100 separate pieces and they can come pick it up. I will never do business with customer service that can't resolve any problem to a customer satisfaction. Oh and by the way white glove delivery room of choice sweaty fat men stinking up my house knocking things over in the process treadmill was shaky as hell.

Everyone talks about Pelaton... Well, I didn't want theirs so I went with Proform The price is way more affordable and the bike is amazing! The workouts available are crazy fun. There are outdoor workouts and studio workouts so everyone can be happy. The large variety of workouts is great. I'm shocked at how much fun it is. The variety of iFit workouts has to beat the competition by miles. The best part is that the trainers are super nice and motivational. I haven't heard any bad language or anything. Super great workouts and safe for your kiddos to listen to them.

So far my experience with Proform has been really great. The bike I bought several months ago is in great shape. A call to customer service with questions was met with politeness and concern. I was given a link to turn on a video so the man could walk me through the steps I needed to do. Made it so easy and quick to help this beginner cyclist out.

What a wonderful company. My Proform Treadmill came quickly. Having this treadmill while the gyms are closed during this pandemic has really helped me and my daughter. The Programs they have with it are great. My daughter loves to run i tell you she runs and enjoys this so much. Their customer service is outstanding. I needed some help setting up my subscription and they responded quickly and walked me through what I needed to do. I received a discounted product in exchange for my honest and unbiased opinion.

This is so much better than going to a gym! I have the ability to walk/run in while utilizing some of the most amazing trainers in the most beautiful places. I love how it adjusts to the terrain and speed of the trainer. It folds ups easily and its just as easy to let back down when ready to use.

We purchased this ProForm 22 bike last January (1/2021), and it broke after the first use.
I have been on the phone dozens of times with a promise for parts originally in 7-10 business
Days. Now almost 6 months has gone by, and we still have not received the all of the parts.
We wanted to return the unit, but were told that would cost $400. The worst part is, because
We took financing with a TD Loan, and are not making payments until we have a working bike,
Our credit score has dropped over 200 points. Looking at getting a lawyer, small claims court,
Or the better business bureau to help us out of this bad situation. Buyer beware.

I was concern if the my order got delayed becasue of the pandemic. However, I received my treadmill within three weeks. Delivery was smooth. The customer service answered my questions and listened to my concerns patiently. They went beyond my expectations and won me over as a long lasting customer. Great job!

Great quality this company provides. I have the spine bike thay has a 22inch screen attached. Almost everything is made from metal. It came with 2 3lb weights. The delivery service and customer service are extremely nice and friendly. When the designes the bike they really thought everything through to make it easy to put together. Everything was labeled with right or left. Also which step a product will be used. The only additional thing I needed was a screwdriver.

My proform bike arrived and I was immediately excited to get started. I was able to unpack and assemble without any help. I reached out to the company via facebook and they were super responsive. I have always wanted a spin break and this is a reputable brand. This bike comes with one-year subscription to IFIT which provides interactive training, beginning to advanced training sessions and tracks your results. I love these features. I would definitely recommend this bike based on the quality and company customer service. I received this discounted product in exchange for my honest feedback.

I recently purchased a Proform Pro Tower directly from Icon Fitness/Proform. I have been satisfied not only with this product but also with my previous items that are almost 9 years old. These are quality products that are durable with thick heavy metal frame components. The product has been engineered for both home and small office fitness center use by the manufacturer. This power tower was very well packaged and had no issues with any of the components despite having a box that was broken and taped by the carrier FEDEX when it was delivered. The customer representative assigned to me on this order was very responsive and provided this product at a discount in exchange for my honest opinion after using the power tower for 30 days.

I have the ex5 "ProForm Tour De France CBC Bike and am very impressed with the quality. For less than $500 this bike is solid. I love the smart digital resistance. At Costco this bike comes with a package that includes a year membership of iFit. There are so many classes. They even have live classes where the trainer can adjust your resistance. This bike is an amazing value. I received discounted product in exchange for my honest feedback.

I love my proform bike! I have nothing but good things to say about my whole experience with this company. Quick shipping, easy setup, and amazing quality! All of their equipment comes with a free family membership - (for a whole year!) to the Ifit app, which includes so many different workouts & things to keep you busy and interested. I would absolutely recommend this company to anyone. I received this product at a discounted rate, in exchange for my honest opinion.

I got a spin bike and have been pleased with the product. I am impressed that even though I am pretty heavy the bike doesn't creak, groan, or feel tippy even when I'm doing the standing style pedaling. I truly think this is a great beginner bike to be introduced to the fitness world. The ifit membership that came with it is pretty invaluable, I wouldn't have had any idea on what to do to get full potential from the bike. Assembly was reasonable and manageable. I've needed to move it around a few times in the space we have it and that was easy as well. The screen really gives the opportunity for more variety. I was given the opportunity to procur this product at a reduced rate as a trade for an honest review.

Okay where to go first, for me it's the 22 inch digital HD touch screen, the compact solid frame, the free one year iFit subscription and let's not forget the 24 resistance levels. This bike is my new found toy. Best workout programs ever. Without a doubt yes I very much recommend this Pro C22. I received discounted product in exchange for my honest feedback.

I have recently gotten a proform pro c22 spin bike. This bike is completely solid! It's most definitely made to last and everyone in my house enjoys using it. It was very easy to put together which was great. The seat is not bad at all and the pedals are also great which include straps! The 22 inch screen is most definitely an added bonus along with the ifit subscription! I received a discounted product in exchange for my honest feedback.

ProForm offers great exercise equipment for great prices. I have been wanting a spin bike for a while and decided to go with their performance bike and I'm so pleased with my decision. The bike was easy to assemble and move around. It is very user friendly and offers so many great options for any spinning experience. I can't wait to work my way up to the more difficult classes and rides. I received discounted product in exchange for my honest feedback.

I have a ProForm Pro C22 Bike from Icon Health and Fitness - Proform division. I love this thing. The bike is very very nice. It is larger than I expected and so much heavier than I expected. I feel so steady on this bike. My old one would move a lot when just sitting and spinning. This one has very little movement and it has toe cages which make me feel even safer. I love the quality of the peddles. They are so strong and spikey. You don't slip easily. Icon has been very easy to work with. I received a product in exchange for my unbiased opinion. I did receive FREE iFit for a full year with my bike.

I ordered an elliptical in January 2021, they said it would ship in early February. I call in late February asking what's going on, they tell me everything is back-ordered and it will ship in early April. I'm annoyed at the lack of communication about this, but I say okay thanks. I call back today (mid-April) to ask what the heck is going on, and the guy tells me that my order was cancelled during my last call. WHAT?! I spoke to someone in shipping - how would they cancel it? Why didn't I get any sort of confirmation email? I've been waiting 4 months for a machine that was never coming. Ridiculously unprofessional and a complete waste of time.

I ordered a Proform elliptical on 13 March.

That week I was told that I should expect delivery around 04 April.

On 10 April, according to their customer service, the elliptical had been in a warehouse since 31 March and was going to take another 2-3 weeks to arrive after they shipped... which they were probably, no guarantees, going to do in the next few days. This was complemented with a terse insincere apology of the sort Grubhub sends when your food will be ten minutes late.

As of writing, they refuse to answer any further emails about the ongoing delay. I don't know if the elliptical is good or not, but the company clearly work on the principle that once they have your money (which will be over $1000 in most cases) you're just a sucker who will have to deal with whatever they feel like doing to you.

Christmas gift for my wife gone terribly wrong!
We purchased this bike and it arrived non-functioning. I spent hours on the phone with different departments trying to get a replacement part. They told me I could watch a YouTube video to install it myself and I told them they were crazy, that they have to send a tech because it's under warranty! After going round and round, they finally scheduled the technician. He came out after the part
arrived and immediately said this is the wrong part. I spent many more hours on the phone with them trying to get the right part and after waiting several weeks (everything is back ordered and the first couple of CSR's didn't bother to tell me that but one of them finally accidentally let it slip), I decided to return the bike. That took several weeks to happen and now it's been more than a month that they've had the bike in their possession and they still have not refunded my money. I have called multiple times to ask about my refund. After more than 30 days in their possession, the CSR told me today that he'll put me on a hot list and I'll have my refund in 7 to 10 days. Seriously?
I would not buy anything from this company again ever.
RUN AWAY! And buy that popular bike that they advertise on TV.