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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
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I enjoyed my time with pristine auctions. They have a wide variety to bid on. A lot of cool stuff. I cant wait to see the next item I win.
I have purchased many items and have they have always arrived in a timely fashion and they are great quality. The time they take in the packaging is another great thing to make sure your items stay safe without becoming damaged...
I've never had a bad experience with this company. Items ship fast and quality is as described. Keep up the great work.
I ordered a gift for my fiance and it was quick and fast delivery... I couldn't be happier with how quick the turnaround was!
Pristine Auctions is a great site. But they certainly dropped the ball this past week. Knowing this site was crashing from overload on the first day of the free credit. And never addressed the problem all week :(
I love Pristine Auction and it is so fun and easy to win the very best auctions! My son and son-in-law both love all things sports and I have been able to win some great items without breaking the bank!
First auction ever very simple to use and lighting speed shipping! I will definitely use and bid more in very near future!
I can only comment on the sports collectibles I purchased. They are all authenticated and came as advertised. Now I just need to keep myself from going on here every day.
The employees are very personable and the best place that I've found to add to my collection. I've purchased several items in their site and every time has been an excellent experience.
Did my first auction won it I am hooked I go on every day three or four times to look for items I My bid on. I received my silver 15 minuets ago I am very happy, hope I win more auctions. I am not a rich man but this is a great way to find great deals Thanks
I had a great experience online auctioning for the fist time. The delivery was pretty fast so I can't complain.
Great stuff for low prices. Will be coming back here again for all my signed sports items for sure! User friendly and quick delivery.
I have purchased many items on this site, footballs, helmets, baseball cards, boxing gloves, signed photos and have been very pleased so far with the quality of the merchandise.
Ive bought several times for Priatine and have yet to be disappointed in any way. They are professional, quick to ship, and package with the beat of them.
Not sure how to preset max bids for items but other than that site is very user friendly and intuitive.
I would use them again that is for sure just got my Randal Cobb signed jersey and couldnt be happier.
Enjoyed the items i have bought on Pristine Auction! Be aware of the shipping and buyer premium costs but you can still find good deals on the site. A lot of the items are cheaper on this website compared to Amazon or Ebay.
Ordered numerous items from pristine auctions and am satisfied with their products. I will continue to utilize this website for all my memorabilia going forward. Outstanding prices and great products
There are some good prices here. Just keep in mind the 16% add on fee and insurance. The first time it was a little bit of a shock to pay $50 for a $30 item. Just be aware of that going in.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!