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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great site. Great gift ideas for any age sports fans. Daily auctions are awesome. And great costumer service response
I have now used this site a few times now. Each time it gets better and better, great company with great costumer service. Highly recommended.
A friend told me about this site and i am not disappointed! I've bid on a lot of pristine and legit collectibles and i couldn't be happier...
Fast shipping and high quality items. Also lots of promotions and give away make it easy to get sports merchandise
I always find something good to bid on here, sports memrobila, celebrity autographs and coins. If you collect it it's on here.
Won 3 auctions all shipped quickly. Would definitely buy from them again. Everything is in great new condition and boxed very nicely and neatly.
Received my item just as described on the auction posting. Fast response times on any questions. Thank you
I was very leary of this site at first, then I won my first auction with my favorite baseball player I got a signed batting helmet of the big hurt for 35 bucks WOW! So awesome
LOVE THERE AUCTIONS> I HAVE WON THREE NOW. FANTASTIC PRODUCT
AND GREAT PRICES> DONT HESITATE TO BID ON THERE AUCTIONS
MIKE
Its the hotness, so good, got some sick jerseys and memorabilia kinda dont want to give away the secret though
Great selection fun to bid on I keep adding to my collection and got some gifts for friends and family
Just got my first 2 autographs, and love it. Very impressed. COA for everything is a big plus. If you're looking for autographs, this is the place.
Have had no issues! Several transactions. All items come in as posted. People complaining know nothing about the industry and should stick to purchasing from retail shops.
Great products
Great prices
Quick delivery
Bought many things
Real auction site nobody can swoop in at end and take it from you like ebay and other sites
Love using pristine auction. Everything comes as it says and its usually a really good deal. They package everything carefully, and it come in one piece.
Great stuff fun auction. Found some great gifts and ideas on how to spend $ if I ever hit the lotto!
Everything I need to complete the man cave... Love it. Did most of my Christmas shopping here. Haven't had any problems
Very Professional, Great Deals, 100% Authentic, Great Trusted place to Do Business With Best Deals i HAve ever found.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!