Pristine Auction Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
Very happy with every purchase from Pristine! Only have had a single issue so far and it was handled in 1 day by customer service! Definitely been a great company to deal with!
I won an auction on a Jason Taylor auction very impressed with the service received the Item within 3 days. I look forward to winning more!
I purchased a Miguel Andujar autograph baseball COA Beckett and the Cert number is not on their website. Reached out via email and chat and no one has returned my call. Chat stated must email for ownership to call, still no call. How does a business send out bad certifications?
This website is so awesome I have gotten so many good deals to expand my sports memorabilia collection to signed jerseys and baseballs and bats, also all the old school baseball cards if you are a true collector be careful you may get addicted to this site like I am!
Fun site to bid on sports, movie, coins, autographs. They're Facebook community can usually walk you through any questions you may have.
This site is pretty cool. Easy to follow what's going on, place bid, win, your happy, the wife - not so much! Lol
Pristine is amazing! Amazing service, amazing products, amazing customer service. The littlest issue that you bring to them is no different than a huge issue. They do whatever they can to fix it and make you happy!
Ive had all great interactions with pristine. Whenever there was a problem it was resolved quickly.
Do not bid on the Adidas jerseys because they are all Chinese fakes! They are crazy scammers because nowhere on the website does it say that they are not legit.
As long as you read the descriptions and look at photos everything is great, owner very responsive, since items come from consignors sometimes there can be problems but usually handled well by customer service
Very cool stuff. Hope to win in the raffle too. Keep it coming. I really like the baseball stuff especially if there is mn twins
I've had great experiences with Pristine and their customer service is excellent as well. They're a well trusted company.
Great auction site! I always find somwthing I'm looking for! I love their videos as well. The unboxing is great
I have won several items off Pristine as well as consigned some. They have been great to deal with and have some great items. Highly recommend if you are a collector. Great community too.
Dude this piece I received is awesome, which I was back in that era with these guys!
They had a blast making this movie
GREAT ITEMS AT FAIR PRICES. SHIPPING IS REASONABLE AND QUICK. CUSTOMER SERVICE VERY HELPFUL WHEN ISSUES ARISE
Regarding hockey only. Their pucks are good and that's it. Their jersey descriptions are vague and worded to be misleading. I won a "custom" jersey and it was nothing like the teams jersey. They don't show the front of the jerseys to hide their fake custom replica jerseys that that they call "on ice" that look nothing like the actual ones what so ever, China makes better knock offs, to win over the money of their customers. They will not let you return for a refund and your only option is to send in for consignment reauction. And that of which they then show a picture of the front of the jersey to make it harder to reauction the jersey to screw you over more and make the consignee look bad. I will never be doing business with this fraudulent company again. Their fake jersey even signed have no value. A napkin signed has more value then their "jerseys".
Great place to get authentic autographs Easy to bid and pay. Reliable safe shipping and great customer service
From the business
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members