"I waited too long to make my order and I called customer service to just ask clarifying questions in terms of delivery but the customer service representative went above and beyond for me. She placed my order over the phone and I got my package about2 days ago. I am excited! My stickers look amazing! I would definitely use print runner again. Awesome job! By the way... Give that CSR a promotion!"
The process was easy and straightforward. They verified the mock up before they went to print and made an adjustment to make sure none of my words were cut off my sticker. I will definitely purchase again. I'm thinking of going one size up 4 x 4, but the 3x3 is working for me for now.
HI I had a lot of questions about a project I need printed and they where very patient and answered everything. My prints came out Great. Will be using for my next project
Thank you
I ordered 100 Photo magnets from them. When I received them they were not professional quality. I could see white marks on the edges. I called them up and their customer service was great. They asked me to send pictures to them, which I did and they said that they will print it again. This time I was expecting a better quality of the magnets. The new batch was slightly better than the first one but still not up to the mark. It still looks very poor quality. There are white marks on the edges.
Wow, I don't know where to start.
It was very easy to order.
I uploaded the picture straight from my phone sent it to them and they made magic very quickly 1 day I might add.
The pictures came out so beautiful thank you guys my wife will come to tears when she sees it
To give details it a giant profile picture of my wife.
Friendly, professional people the whole way! I even asked to hold printing as I had uploaded the wrong proof. I called late in the night and was helped immediately. The job arrived earlier than expected. Thumbs up"
I ordered bookmarks from PrintRunner. I noticed that they were off-centered. I notified PrintRunner and they replied, asked me if I wanted my money back, a store credit, or the job redone. I chose to have them redo the job. They arrived shortly after my request and they were perfect. They stand by their product and services and were so easy to deal with to correct this issue.
We ordered plastic cards and they are barley thicker than the average business card. They are cheap and we cant use them. However, I really like the design and the print itself is good. We will continue to print our plastic cards at Vista Print though.
I have very satified in the past will all my orders. However, this last time I had an issues & the communication has been lacking. I have reached out several times for a status update after they requested the return of the misprinted products & now I am getting ghosted.
The flyers I received were really bad quality starting with the edges, colors, letters, the picture within the flyer looked distorted. I called requesting a refund, and they declined it. The representative was extremely rude, she said "you approved the work" I approved the measurements, not a blurry distorted flyer. I explained to her that another company was able to print quality flyers using the same template & she said "we don't compare our work" of course they won't because it's horrible quality. Do not use this company unless you want mediocre work. This is what I received, and they refused to give me a refund. I paid a lot of money for flyers that are trash now. I will put this all over social media because companies like this shouldn't be ripping people off.
Print runner is awful. They took two weeks to send a print approval to my email before printing. This caused the labels to run late. Instead of recognizing their mistake and making it right they charged me $170 to overnight the postcards. Once the postcards arrived, 90 cards were missing and they will not print more without having a photo of the shipping box. I do not have a photo as the postcards are sent to a fufillment center and they destroyed the box. It's 90 postcards that probably costs the company 1 cent to make and they will not fix their mistake. My company has been a customer of print runner for 5 years, but I will never use them again.
HI Amanda,
We are so sorry to hear that there was a shortage on your order. We would be more than happy to review your order and work with you towards a resolution. Would you be able to update your review with your order number so that we may locate your account?
Customer
My first call for help reached a man who seemed new and inexperienced. He didn't know how to help me and didn't suggest alternatives, but he tried. Somehow the call was lost and I called back. This time I reached a woman who was very helpful and gave me an alternative that worked out perfectly. In addition, I was pleasantly surprised when my order arrived in a week, much shorter time than I was told or expected.
We made an order for our family small business during this cover pandemic, we paid over 1k for stickers and they arrived missing elements of the images and they will not refund or reprint. They wear you down with email after email requesting the same photo over and over again. All this after a discount was promised from the beginning and never received. Horrible horrible company to deal with. Spend more elsewhere it's not worth the time or worry.
I'm really sorry to hear about what happened to your order, Nicholas. I'm sending you a private message to ask for a few details about your order.
I ordered 2,000 matte stickers. They came to me with a very shiny finish. They told me that they would send me samples of other products to see if any of them would work. Those samples never came. They told me that I could send them about 30 stickers for review of the finish, but would only guarantee a fraction of a rebate. They get you caught up on so many phone calls and emails that you just get frustrated with them jerking your chain.
Hi, Luke. We are sorry that the stickers' coating did not meet expectations. We would be happy to take a closer look at your order and your concerns. Would you be able to update your review to include your order number so we can review it and follow up with you?
Customer Care
I made an order, stickers and they delivered totally out of line when I opened a complaint with pictures and everything else they opened a "call" and claimed that they had sent me an email that I did not respond to. Lie! With that excuse they just stole my money. They are not. Reliable at all and the quality is horrible. Look at the picture what we bought versus and what they delivered. Totally poor quality and wrong. Simply a shame for this company
PLEASE RUN AWAY
Run as far away possible from this site.
Horrible service.
Turn around time is 2-3x longer than other sites.
Price is higher than other sites.
Just do your research and do not make the same mistake as me.
You have been warned.
We appreciate you taking the time to leave us a comment/review with Print Runner. We are sorry to hear about your recent ordering experience with Print Runner. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. Will you reply to our direct message with your order number? We will be happy to look into the concerns to further assist you.
Thank you,
Customer Care
What ever you do, go with a different company. I ordered a small batch of labels which they got wrong 3 times. When I called about a refund they proposed a refund process that required me to do work. They insisted that I pack them up and send the labels back.
When they get your order wrong, the refund process takes up to 2 weeks for the money to be returned to your account.
Customer service people lie and are rude! I hope people see this before they order!
Hi, Jude. We are sorry that the labels did not meet expectations. We would be happy to take a closer look at your order. Would you be able to update your review to include your order number so we can review it?
Customer Care
For show displays, fabric banners are incredibly forgiving. I can wad them up and through them in the car when it's time to pack up, and they never crease. Printrunner remains my sole go-to for fast and attractive fabric banners.
Terrible customer service, terrible site, bait and switch pricing. I wanted simple 1 color window envelopes. They took the order and my money, but then said that price was only for non window. Then they wanted TRIPLE the price for window envelops.
We ordered Vinyl stickers with our company Logo and info for an event that we have coming up. The stickers arrived quickly and look amazing! The prices were awesome compared to other companies we checked and the print quality is outstanding. We did ask for a digital proof and while our Art was camera ready they had to do a bit of tweaking to get it to fit perfectly! I appreciated the small but impactful tweaks! I grew up with my dad running a large printshop in CO so I know what goes into making a good print job and they did an excellent job with these! I will be back for other promo products in the future. My only "Concern" is that after I approved the Proof I heard NOTHING back! No shipping info (I found that on my order on the site) but nothing from Proof approval till they were in my mailbox a week later, then requests for review. That would be my only problem, but it's not a big problem!
Hi, Shelly. Sorry for the late response and thank you so much for the kind feedback. We are so glad that you liked your stickers and we are also looking forward to working with you again. About your one concern, what I can do is to relay your feedback to our managers so they can also check the processes our team does during the proofing stage.
UPDATE 6/18/2019
We have confirmed that after proof approval, you should not receive any email notifications until your order ships. Once your order ships, you should receive an email. Sometimes, these emails can get blocked or end up in spam folders.
We suggest checking your spam folder and white listing any emails from www.printrunner.com to ensure you are receiving all updates about your orders. If you have any additional questions and/or concerns, please contact our customer care team. Thank you again for your feedback as well as your continued loyalty to PrintRunner!
Overview
PrintRunner has a rating of 4.2 stars from 127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintRunner most frequently mention great job and free shipping. PrintRunner ranks 18th among Printing sites.
We offer:
✓ Free Shipping across the US
✓ Easy Online Design Tool
✓ High-level customer service
✓ Fast Order Turnaround
✓ 100% Satisfaction Guarantee.
Business History
Located in Van Nuys, California, our company started out as a small press with a clear mission to be the convenient, online resource for full-service quality printing for small and medium-sized business owners.
Fast forward 10 years and we have grown to become one of the foremost quality printers in Southern California. With our state-of-the-art pre-press facilities, we are capable of handling an extensive variety of custom printing orders in-house. We also boast one of the most enriched and diverse bindery departments including cutting, embossing, foiling, and saddle stitching.
Our clients enjoy competitive pricing, free shipping at low minimum orders, seamless customer service experience, and on-time delivery of their promotional print materials such as business cards, postcards, labels, stickers, brochures, banners, and more!
We continue to expand our printing services, which now includes custom apparel while making sure that we keep the same level of professional quality printing for less.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassondra R. We appreciate you leaving a review regarding your recent order with us. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as allows us to get better. We are glad to hear that while the thickness did not meet your expectations the design and print did. We hope that you give us another try when it comes to your printing needs in the future.
Customer Care