PrintPlace Reviews Summary
PrintPlace has a rating of 4.1 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintPlace most frequently mention and customer service. PrintPlace ranks 40th among Printing sites.
Awesome company great prices fantastic service highly recommend...
Efficient, timely and professional. We will definitely order more print products in the future.
Few orders w them and its fast, good price and high quality. Not easy to find the frost cards/ or plastic see through cards and I've been pretty pleased with the designs I've made with y'all. Thank you!
I bought stickers from this company about half a month ago and they turned out great! The proof was a little blurry but the actual product came out great.
I ordered 500 double sided bookmarks to gift to students and teachers for Read Across America Day. I designed my bookmark in another software and uploaded it. I ended up needed PrintPlace help to resize my design so it wouldn't get cut off and the designers helped quickly. I approved the proof and received shipment very quickly a week later. Very satisfied!
Did a great job on my order. Helpful staff. Co vetted an old.JPG file to vector image for minimal charge. Very happy with the results.
I was very pleased with the whole process from start to finish. Will be doing business with them soon
The service and the quality of the product was exceptional.
Ordered months ago and the took the money there and then and no email and no product three months later!
Just a scam!
The worst company to deal with. Never received my order or refund. Customer service is a joke all they say is I'm sorry. Think twice before throwing your money away. Ordered 3 day turn around, been almost a month no order. Any other company would have filled the order and shipped it over night.
Placed an order and paid for 1 day shipping. Delivery date of February 24th promised. It's the 26th today. They don't know where it is. Can't contact DHL, the shipper because they are closed on Saturday. Yesterday DHL told me the order would be in my mailbox by end of day yesterday. That was a lie. These are menus for tomorrow, Sunday.
The woman at PrintPlace is sorry.
Customer service is possibly worst I have ever seen. Sent me wrong package on my wedding anniversary, took two weeks to fix it and when I suggested I deserve compensation they suggested that sending me what I already paid for was compensation. Shame on you guys. Have some pride in your company and it's service.
I've been using Print Place since 2008, in the past two years, the business has just deteriorated. I thought it was due to covid but it's just terrible. From the wrong files being used as proof's to them adjusting files incorrectly or assuming changes that weren't necessary. I had always used this company because their customer service was great... This is no more. THEY ARE NOW TERRIBLE! From banners to menus to flyers and business cards and postcards they've screwed up every order over the past few years. From cutting incorrectly to printing the wrong proof to printing on shotty quality of paper and banners. It's such a bummer. I've done my last job with this company.
Hi, Cleo. Thank you for bringing your concerns to our attention. We would be more than happy to take a closer look at your order and your concerns. Would you be able to update your review to include your order number so we can review and follow up with you? Thank you.
Customer Care
Ordered on aug 19th. Today is the 28th and can not get an answer as to why my order is still not in the shipping stage. They say 1-2 business days for processing and 3-5 for shipping. I hat a joke. Requested a refund a week ago and told me they can't refund my money. Would never deal with this company ever! Again.
Hi, Salvatore. We are sorry that your order has not arrived when expected. We would be more than happy to take a closer look at your order and see what happened. Would you be able to update your review to include your order so we can review it and follow up with you via email? Thank you.
Customer Care
Order #*******…Do not use! I sent emails to update what I wanted written on my placard. No response. Asked about shipment because I need it by 8/14 for my wedding anniversary! Going to call BBB to complain about their business.
Hi, Diane. We are sorry that you haven't received a response on your concerns yet. We would be more than happy to assist you. However, the order number you provided seems to be incomplete as it does not bring anything up in our system. Would you be able to update your review to include the complete order number so we can follow up with you on your concerns? Thank you.
Customer Care
Paid for the express in order to give a little gift to my wife for our Anniversary and am still waiting for it. Asked for refund and they wouldn't. Terrible business
Hi, Jonathan. We apologize that your order did not arrive when expected. We would be more than happy to take a closer look at your order. Would you be able to update your review to include your order number so we can review it and follow up with you?
Customer Care
They are the worst. Would not change a few words on an order. They said it was already in printing only after a few minutes of the order. There is no way it would be in printing that fast, because if it was why would they say it would not be shipped for 3 weeks when ordered. They lied. Then when asked if we could just stop printing and correct it they said they could but we would have to reorder and pay the full amount again. We then asked to just cancel the order and give us a full refund. They said that they would only give us a half refund. They are ripping off people. This is a very bad company with very bad people.
Hello Stan, Thank you for reaching out to Print Place. We are very sorry to hear about your experience. Will you send us a direct message with your order#? We will be happy to review the issues and follow up with you.
Thank You,
Customer Care
This company is also known as PrintPlace. I am a luxury home photographer with a background of 27 years of experience in print publishing. I have published hundreds of luxury home magazines and managed the printing. I sent a real estate brochure to PrintPlace and the did a horrible job of printing. The brochures were so dark and black ink was way too dark. I spent over an hour on the phone with customer support, they told me that they would re-print the brochures and the next day a customer service rep came back and said they would not re-print the brochures... they stole $395 dolloars from me basically because now I have to have the brochures re-printed somewhere else for my customer... horrible company with terrible customer service and the printing they do is awful. Don't order anything from them.
Hi joe c,
Thank you for providing us with your honest feedback regarding your recent experience with us regarding your brochures. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We apologize that the order did not meet expectations and the printing did not turn out as expected. We would like to know more about the order and review further for you. We will send you a direct message shortly to obtain additional information.
Customer Care
Very painful to work with their customer service. It is not US based. It takes a long time (days) to communicate with their customer service because they are based in another country.
Easy ordering, fast response, professional quality, all at a fair price. Nice website, quality customer service with easy to work with staff.
From the business
PrintPlace specializes in fast turn, full color, digital and offset printing, as well as direct mail services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Matthew. We are sorry that you were sent the incorrect item. We would be more than happy to take a closer look at your order. Would you be able to update your review to include your order number so we can take a closer look and follow up with you via email?
Customer Care