Priceline

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Priceline Reviews

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Kathy of Harrisburg, SD

Original review: Jan. 10,2020

I booked a hotel room.on priceline that said the hotel was $69 plus tax. No where on my confirmation did I see the total price. Then my bank statement said priceline charged me $92.97. I had to call the hotel to change the type of room I was in and they even told me my price was $76.27. When I called priceline the lady kept saying they charged me the right price, that was all she could say even after I explained my whoe situation. I then spoke to a supervisor and He said the prices fluctuate... it was all bull and Priceline is price gouging people big time. I had my hotel stay and the reciept they gave me says $76.27 total with taxes. I will be disputing this with my bank. I will NEVER use Price line again, they were TOTALLY unwilling to believe me or work with me on the difference and stood the ground that THEY were in the right. VERY poor customer service I do not recommend them... there are plenty of other sites online that offer good deals and have excellent customer service. Do your research and triple check before you book anything on priceline if you choose to still use them after reading this! The photo below shows the price othe the exact hotel room I got, the picture is what is on priceline today... much less than what they charged me when I thought I was getting the room for $69

Their response is really admirable. When i contacted them, they really guide me with correct info

Tried to explain terrible service at Econolodge in Sandy UT. Simply said we cant issue a refund. I left hotel with two days paid for and wasn't asking for a refund.
Here is convo:
Hi, my name is Victoria and I'll be assisting you today.
Hi, Lori. I am sorry to hear that.
Are you referring to your reservation on 31-Jul-2017?
Leaving econolodge. There is two days left on reservation but we checking out Nick yu didnt let up on us and threatened to cancel several times. Today we told him to cancel the next two days and he said he cant cancel
Yes have left the hotel and told him
I am sorry to hear that. Don't worry, let me check the possible options for you.
I'm sorry to hear your stay was not what you had hoped it would be. I will call the hotel to let them know of this issue.
Night clerk and overnight clerk were very nice, and nick yu was absolutely awful
I understand. Please give me a few minutes while I call the hotel. I'll let you know once I have an update to your issue.
Thank you for patiently waiting.
I spoke to Alonya, the hotel front desk.
He kept imposing wierd rules. Said my two young grankids could not visit, I seldom complain and stay at many hotels. But I will be going on every hotel rating site I can find to complain about this with details. I dont even care about a refund. I just want you to be aware. Where can i rate my stay on your site?
She advised me that you have a pet with you and they are charging a cleaning pet fee as per the policy of the hotel.
Not the issue
I am sorry, but I asked about having this cancelled. They advised me that you can check out; however, you won't be getting any refund back.
Dont care about a refund. Where do i rate this hotel stay on your site/
I apologize, but we send a post stay survey to all of our hotel customers after the check out date. This survey allows you to rate the hotel on several different criteria, and also provides you with a section to include comments about your stay. We love when customers complete the surveys as we use them as part of our hotel review process.
Great I look forward to it. I am also contacting the corporate office about this guy. He has no business dealing with the public

I have been always buying from Priceline however today I am extremely disappointed with your service.
I bought a one way ticket from Vietnam to Sydney, originally planned to depart on 07/02/2015 for $694.40 USD. However, due to personal reasons, I wanted to take the flight one week earlier, hence I called up Priceline and asked to change my flight date from 07/02/2015 to 31/01/2015. First time calling, the representative insisted on charging me $50 (on top of the $30 agency fee) for changing the flight date even though it was stated clearly on the fare rule that there was NO change fee. I spent 30' explaining to her (even though it was very obvious from the fare rule) and she kept insisting on charging that unjustified $50. Not only that, she insisted that I had to pay extra due to fare price differences, even though the price was exactly the same! Conversation went nowhere so I hung up and called up Vietnam Airlines and they were able to confirm that there was no change fee at all, however they couldn't help me make adjustment to my flight due to the ticket being purchased through Priceline.
I tried calling Priceline again, the day after, this time the representative insisted on charging me the difference in fare prices (which is around $700!). However at that moment, it is clearly shown on the Priceline website that the airfare prices are exactly the same at $694.40 for either the date 07/02 or 31/01. I questioned her why there was such the discrepancy which was not featured on the live update website? She explained to me that the prices listed on website were not up to date (which was very irrational as a travel agent does not update prices?). Again, conversation went nowhere. I hung up and I purchased the ticket from the Priceline website for the date 31/01/2015 for exactly the same price of $694.40 and it was a successful purchase which meant that the ticket prices were not different as what was stated by the representative. Now, I will have to call up Priceline again and cancel my flight for the date 07/02/2015 which obviously will incur a cancellation fee of $100.
Aside from the unnecessary fees that I have to bear, there is so much time and effort consumed for such a simple transaction that every agent could have resolved easily! What an absolute disappointment and hassle!

Honestly, this story is just sad. My girlfriend and I booked a hotel through t mobile on t mobile Tuesday. We received a confirmation email 2 days before we arrived to the hotel. Then, upon arrival, the hotel told us they had been booked for months and someone should have called us to let us know what hotel they were relocating us to. Nobody did. After calling t mobile, they said they had no idea what I was talking about. Then I called Priceline (they are partnered for travel) and they told me they had no idea what I was talking about. Then I called this little company at the bottom of the confirmation email, rocket travel. Rocket travel finally had our reservation details, and made us wait 2 hours to hear back from them about relocation. During this time, I called several hotels in the same area and finally found one with two rooms available for only a $50 difference. I quickly called them and asked to be put in that hotel and said I would just pay the difference. When they finally called back, they tried to put us in a cheaper hotel over 3 miles away... in New Orleans... on st Patrick's day. Have you ever been to bourbon street on st Patrick's day? It's insane. Since the whole point of the TWO hotels we chose was to be within walking distance, I declined and told them we needed to be closer. I then waited on hold for OVER AN HOUR before the guy came back and told me that the company they subcontract through, Agoda, REFUSED TO PROVIDE ANOTHER OPTION. They told me they did everything they could to address my concerns, even though I found them a hotel to switch us to and basically did their job for them. Their proposed solution? Give me a refund and call it even. So, I had driven 7 hours, paid roughly $600 for a hotel I couldn't stay at, spent several hours on the phone talking to various companies trying to get help, and the ultimate solution was to give me my money back and leave me in New Orleans with nowhere to stay. To say I'm upset is an understatement. This was supposed to be a special trip for my girlfriend and I (I had planned a proposal) and the entire trip was ruined. We ended up paying another $600 for a different hotel that price gouged us due to the late notice and we were given a disgusting, dirty, 10 by 10 jail cell to stay in. Also, by the time we got a room we were so hungry so we stopped at a place right outside the hotel to eat... my girlfriend ended up getting food poisoning and throwing up/violently having bowel movements for the next 12 hours. Thank you t mobile, Priceline, rocket travel, and Agoda for the trip of a lifetime and one I will surely never forget. I am going to post this review on every website and social media platform I can find until one of you address this situation. We have also started pricing out other phone carriers because your companies are pathetic. You can fix it, or lose a loyal customer of over 10 years. Up to you.

First, I Purchased a reservation through Priceline with Insurance Baymont Inn Kalamazoo East 3800 E Cork St Kalamazoo, MI ******* Day of Reservation #1 (01/01/21) - called on our way to our reservation to cancel due to road conditions - we had slid off the road. Called Priceline who said they could not adjust our reservation because the hotel had already taken the money out, told us to get a refund through the hotel. Called the hotel who refused to give a refund due to us using Priceline. Made a phone reservation through the hotel for the next day. Day of Reservation #2 (01/02/21) - arrived at hotel, checked in. Despite the conditions of the room, husband assured me we could make it through one night. As much as I tried, the conditions presented health concerns for me and my daughters. We checked out. Front desk could not help. Insisted I email the General Manager. I was too distraught to tackle contacting anyone that night. Emailed the General Manager on 01/02/21 - no response (I'm dearly hoping it is due to the weekend) Unable to find an email on the Baymont Corporate website. Unable to find an email on the Priceline website. Chatted with Customer Service via Priceline website - they were unable to help as the hotel already took the money for the first Reservation, which was cancelled via two phone calls to Priceline and Three Phone Calls to the Hotel. I am at a loss. I sit here, with a long list of conditions and photos of which neither party will look at. I am out the cost of two nights of reservations and honestly second guessing all my past recommendations. Priceline is unwilling to help & the hotel states they can't either. Health Department? Better Business Bureau? Instagram? Facebook? I am not sure where to turn or to get the information out on our experience with both businesses. I know I will not use them. If the customer service was better, perhaps as I do believe in second chances - but I will not even attempt to book a stay at any Baymont or use Priceline again.
I feel like a tennis ball. Priceline refused to refund, as the hotel already took the money before I called to cancel…Baymont refused to refund because I made the reservation through Priceline. I will make sure not to use Priceline or Baymont in the future. Since even with Travel Insurance and hazardous roads they were unable to cancel my reservation nor provide a refund. I am tired of just accepting and dealing with companies short falls – I refuse to support a hotel or reservation agency that has poor customer service and health hazards for a room.
I will make sure not to use Priceline in the future. Since even with Travel Insurance and hazardous roads you were unable to cancel my reservation nor provide a refund. I understand the hotel will also not provide a refund - of who also would not cancel our reservation because it was made through you. Thanks for supporting a hotel that has poor customer service and health hazards for a room.

I accidentally double booked via Priceline. Priceline reached out to the hotel several times without being able to get through to the direct location. I called guest services who confirmed that they too were unable to get in touch with the location directly to confirm cancellation and refund, she filed a complaint on my behalf on recommendation from her supervisor. She ensured me that guest relations would offer a full refund. ((Recorded phone call))

The next morning I drove over to the hotel and was told by Chaundra that their phones were down and Windstream "should" have them up by Sunday night. She advised me to call on Monday and have Rosalie cancel the charge and she would make sure that they did (recorded interaction)).

After learning my double booked hotel room did not have a single first floor room available, so I went back to Extended Stay. Upon check in, I requested a first floor accommodation due to a disability. I was almost checked in and I did tell them I had a service animal. I was then denied a first floor and told that I had to be restricted to their 2nd or 3rd floor rooms because those are where the "pet" rooms are located. ((Again, a completely recorded interaction))

I tried to explain to Chaundra that that was illegal and against the ADA protection. She didn't care. Her supervisor, Rosalie also denied to allow me to stay on the first floor. Their reasoning was that their corporate office sent them an email stating that NO PETS were allowed in the "nonpet rooms" regardless if they were service animals or not.

Even though I did not stay at the hotel and even though they already told me it would be refunded, they're now not willing to refund. I was denied a first floor room because of my service dog which is AGAINST THE LAW, both state and federal law, and now I still have to pay for a room that took me 10 hours to cancel due to their own technical issues? https://www.ada.gov/archive/qasrvc.htm

After being on hold with Extended Stay Guest Relations and Priceline for no less than 10 hours, I started filing complaints online. It's ridiculous that there is the ability to flaunt the law and make customers pay for that.

I used their card a few times with no issue, I pay off my credit cards completely every month, or if I am on an offer, I have it paid by the end of the offer. Great right? Yea, well I got sucked into the scheme, I rented a car rental, like I have many times before, however this time we go to pick up the car and the person tells us its another 300+ dollars, I have the paid in full receipt, like I said its not my 1st or even my 5th time renting a car, I do it all the time, this was a scam, they thought they had me because it was late at night, no other rental places open, I just got off a 12 hour flight, I had all my paper work, but they still insisted i give them 300.+ more dollars, I said no, so they refused me the rental, fine with me, I had paid everything in full upfront, I have vehicle insurance and I am not going to be scammed. They went ahead with the charge on my cc, I called the company and they said there was no cancellation policy, I said I didn't cancel you refused me the car, So I disputed through Priceline Barclay cc, after doing research and digging, it seems that this company is in with these other companies and trying to rip people off, they denied me my dispute, I don't even think they read the initial one and they said they would ask for documentation, they didn't, so I appealed and sent them 80+ pages of documentation, its August, this started in March. I have called every month and I get the same answer they are working on it, after they tell me they see no paperwork and I have to tell them I sent in 80+ pages of documentation. I have A+ credit, I pay my bills, but I wont give thief's my money, I worked hard for. So please listen, Run as fast as you can from this company, they aren't on your side at any time, they are all for the merchant and they even advertise for the merchant.

From

Molly Kurian
C/0Shiny Mathew on behalf of Molly Kurian

314 Pleasant Hill lne
Hawkins -*******
Texas
*******@yahoo.com
*******323

To
Manager in Charge
Priceline Complaints
Usa

Dear Sir/mam,
We had to cancel our flight on June 16,2020, trip number 182-931-202-87. On etihad airways from Dallas, USA to Kochi, India Reservation number RCMIJL, One June 8th we canceled this flight and requested refund, it has been more than 2 months now. The amount of the money is almost $1000, as only one portion of flight was used. The first change was made from January to June 2020 directly through etihad airlines. Today 8/6/20, the customer service in Philippines put me on hold for one and a half hous. Absolutely disgusting. 4.30 pm to 5.40 pm and still on Hold.

Each time I called Etihad they are saying the refund is issued already and PRICELINE is just making use of the opportunity to not give the refund.
I need the Money back urgently to go back to India as our father is sick, and the ticket is for my elderly mother. And have called priceline Customer service. They just say the same thing, that there is no money coming from Etihad, and just very bad customer care in PHILIPPINES.
I need to officially file a complaint with IATa and other US agencies to resolve this matter at the earliest.

Thank you
Shiny Mathew

I booked 2 rooms with via Priceline Trip for August 21st for 142.92/ night which seemed to be a great offer given the price ranges I came across while searching.

Priceline trip #: *******, *******
Hotel: Quality Inn. 3825 Boulevard Wilfrid-Hamel Quebec City QC G1P 2J4, canada
Booked for Saturday, August 21 2021.
Booked 2 rooms

Arrived at the Quality Inn hotel as planned only to hear that my name did not appear anywhere in their system or records. The staff from quality Inn did not look surprised at all, their reaction was very strange, they just took the time to advise us that Priceline had been cheating and ordering on their behalf without notifying them. And that the only option was for us to re-book with them

Of course the price per night had now doubled and only for 2 adults/ room (instead of 3 which is what I had paid for initially) and so I decided to enquire directly with Priceline.

The conversation with the staff at priceline was a complete nonsense. It was ridiculously obvious that they were trying to fool me around by transferring the calls and excuses to one another only to let me know that my booking could not be accepted by the hotel because there were no more availabilities. This was also a lie since I was there and could still see some customers walk in and book directly at the hotel. Priceline ended up saying that my booking had been cancelled but they actually cancelled it while I was on the phone with them live and not prior to that... When I asked who and why it was cancelled they were unable to respond. They said no information in regards to that was recorded in the system. This is probably the only company who cancels booking without any feedback or records of their employees or customer consent...

To date I am still waiting on my refund and had to re-book 2 rooms which I did but in another hotel as I could seriously sense the drama and game play between Holiday Inn and Priceline with the ultimate goal to make me book full price with them since I was running out of time.

Please do not be fooled. Priceline is using people's vulnerability and personal situations ( long drive fatigue, family with kids, no time to wait) to cheat on customers and put them on the spot with no other choice than ending up paying full price ( money that was initially reserved for the following activities planned during vacation)... My vacation plan is already spoiled at this point.

If you have also been faced with this issue and been cheated, please comment and reply so we can bring awareness and stop this fraud from happening so openly. I will never book again with Priceline and don't recommend anyone to do so either.

So we arrived to this location and went directly to our room to shower immediately my wife was itching with hives down her entire body legs, face, arms etc when she went to get changed near the bed she came to me when I was coming out of the bathroom she shows me there is literally black mold coming out of the wall exposed. And as I start to look around the room I see it's everywhere- what the heck? Black mold? How is this facility even open when my wife went to the lobby to talk to the guy who checked us in- he refused to move us rooms and assured us it was in all of the rooms. She comes back to tell me what he said so I call the front desk and he said well it's the room you purchased I won't exchange it, nor refund the room. Then precedes to put us on hold and hangs up the phone. I come flying out of our room right to the front desk where his eyes lit up in terror. I said okay you hung up on me and we have a serious problem and you need to fix our situation. He's said I can't help you- I said how is it you can't help us when It's your facility that is the problem. We came all the way from Reno, Nevada unaware of Iowa all together. And now this guy doesn't want to move us rooms, do to their mold infestation throughout the entire hotel- The longer I stood their the longer he ignored the entire situation. He said if your not happy you can leave- I was furious that he couldn't even accommodate us with another room, neither a refund of our original price. They refused to pay us a refund, we contacted Priceline with the situation as they contracted this company as a accredited facility. Neither places feel they are reliable for the fees in which we purchased from their company. They said well you purchased a hotel that was non-refundable... Okay, well we checked in which wasn't the problem- the facility was infested with black mold that was exposed how is it that they believe our room was stay-able? I fought on the phone for over an hour with Priceline speaking to 4 different people to only be told- Will let future guest know about the situation, how does that resolve our issue? Now we are out the purchase price of the room, and had to find another hotel to sleep in that night. Do not stay here! We both had immediate symptoms from the black mold: Exposed black mold- The most common black mold symptoms and health effects are associated with a respiratory response. Chronic coughing and sneezing, irritation to the eyes, mucus membranes of the nose and throat, rashes, chronic fatigue and persistent headaches can all be symptomatic of black mold exposure or black mold poisoning.