Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.

I made a flight reservation through PRICELINE.COM, but unfortunately, the flight was canceled. When I initially contacted their customer service for a refund, they claimed that the flight had not been canceled, despite my providing them with evidence, including the airline's email notification, airport flight itinerary, and even Google Flight tracking information that clearly showed the flight's cancellation. Despite presenting this substantial evidence, they refused to acknowledge the cancellation.

After some persistence, they eventually informed me that I would need to wait for six weeks to receive the refund. However, the 12 weeks that have passed since then have not brought any refund to my account. Every time I called their customer service for updates, I was told to be patient and that I needed to wait longer. During one of these calls, I requested to speak with a supervisor. The customer service representative informed me that the supervisor was unavailable as they had gone for lunch and that no other supervisor was present. Frustrated, I ended the call.

Determined to resolve the issue, I called again and spoke to a different customer service representative. Surprisingly, this representative claimed that a supervisor was indeed available. After some waiting, I managed to speak with the supervisor, only for the call to abruptly end as if by mistake. Naturally, I expected them to call me back, but as is their pattern, no callback ever came.

This entire experience has left me deeply dissatisfied. I have decided that I will never engage in business with PRICELINE again, nor will I use any other websites affiliated with the same company (PRICELINE.COM, BOOKING.COM, AGODA.COM, KAYAK.COM, CHEAPFLIGHTS.COM, RENTALCARS.COM, MOMODO.COM, TRAVELWEB.COM, LOWESTFARE.COM, and CTRIP.COM) given their consistent lack of transparency, the mishandling of my refund, and the apparent runaround they provide when trying to escalate concerns to a higher authority.

I was making a reservation for 1 night with the H*** Inn at Columbus airport as I am flying out of the state in 5 days, at 0700 in the morning. I made a reservation for 1 night but when I got the confirmation it was for 2 nights; why would I book a room for a night that I will not be in the state to use?

This is not my first-time booking vacation plans online and I discovered this irregularity immediately as I always check my confirmations and save them for later use. I tried to take the 2nd day off within minutes (seconds) of the booking, but the website would not let me make modifications, only "cancelations" which would cost me 1 night's fee! I immediately called the customer service number to be told this same thing. I was then hung up on by the customer service rep who after talking for 5 minutes with me, said she could not tell if anyone was on the line when I could hear her fine. It also sounded like a party was going on behind her, maybe that's why she couldn't hear me?

I then called the H*** Inn directly and was told that they could not change the reservation, but Priceline could: it was at that time that I was informed that my booking had gone through Priceline, not their website; somehow, I had been redirected to Priceline? I called Priceline back and I was told again that it would cost me 1 night's fee to change the reservation which is pointless. The rep also told me that the H*** Inn can make changes to my reservation and that they would be responsible for refunding me my money for the canceled night. I called the Inn back and they told me that was not correct. I was also informed by the Inn employee that Priceline does this a lot, and it is frustrating as people get angry with them, but they are not the ones messing up bookings and stealing people's money. Instead of going back and forth between the 2 customer services, I booked a room directly with the H*** Inn for the same price that Priceline was charging, and I have the security of being able to cancel or modify with no charges up to 24 hours before arrival.

I fully cancelled my reservation with Priceline and reported them to my credit card company for predatory practices, fraudulent charges, and I am getting my money returned while they investigate.

What I learned here:
Don't use Priceline, ever.

What Priceline learned here:
Nothing.

Conclusion:
Anyone who uses Priceline is a fool as you can get rooms for the same rates directly with hotels without being price gauged for website glitches.

I go to book a hotel for 3 nights through Priceline. Priceline continues to bait you in with their "express deals" that are non-refundable and they choose one of 3 hotels saving you upwards of 80% but you don't know until you purchase/complete. One of the three hotels available, I wanted to steer clear of because of the hellacious reviews….like the type of place I wouldn't even put my own dead grandma in …but the advertised pictures did not show this type of hotels room patterns so I was like "awesome! I'm gonna get a great deal"! Right? No, I was wrong, I got the glorious Howard Johnson Hotel and Conference center Fullerton CA (look it up, you'll get the icky vibes) but shame on me for "assuming" and for the price being $269, I thought I would suck it up, stay there as I wasn't traveling for the hotel anyways. The day before, I confirmed the hotel, my bed size was updated correctly and I was good to go! The travel from N Ca was close to 8 hrs so a few hours a head of schedule, I call and speak with Christine (btw she was the ONLY person that is worth giving kudos to because she was super sweet, professional and just genuinely nice….but she left, either her shift was over or on lunch) and she lets me know rooms are available and she'd be able to do an early check in! Great, I was tired and my bladder was due to explode any minute. I arrive to the hotel around 2pm. Meet Christine before she leaves and was left to deal with Kermit the frog and Ms. Piggy. Ms. Piggy continued saying "virtual cards haven't worked all day" whatever the hell that meant. I give her my cc for the deposit only to be told yeah, the virtual card on file from Priceline isn't working. So I ask what do I need to do. You need to call Priceline instructs piggy, then timid Kermit chimes in and goes "have them email us a new virtual card or fax it". I agree but tell them I'm about to piss myself to which they point me in the direction of the bathroom. Breathe, I tell myself….it's gonna workout. As I'm releasing myself in the largest handicapped stall accessible because I had all my luggage trailing behind, I attempt to contact Priceline. They state "the wait is over 9 minutes, someone will call you back or you can chat with our foreign muppets via text to handle your issue" I flush, wash my hands, elect for a call
Back while also utilizing the text option only to be put in contact with….we'll call him "Fozzie the Bear" ….stating he couldn't assist with the issue and that it's a hotel problem……waka waka!Well Priceline, why give that option to your customers if all problems can't be resolved via text? At least state that in your pre-recorded message geared towards customers opting to use the text feature to have their issues resolved….but guess the joke is on me! Ok, blood pressure rising, still trying to remain composed. As I sit on the bodily fluid stained sofa in the lobby of the hotel waiting for priceline to call me back, I'm getting the vibes of this hotel being some kind of a brothel as I saw two street walkers get picked up and dropped off within 30 minutes….guess you get what you pay for!? None of my business though. Priceline calls, I speak with Ryan….he's cool people, we won't nickname him. He has me on hold trying to reach the credit card department to contact the hotel with a new virtual card. Now, to paint this visual….I'm literally within an ears listening of the front desk and very well aware of what's going on. Ryan gets back on the phone states the hotel will not honor the rate I was originally charged and the best thing they can do is cancel it. Ok, composure is now lost as panic sets in. "Where the hell am I going to stay?! I paid for this up front, will I get Priceline credits to a new place?!" Priceline- I'm sorry there's nothing we can do. Hotel, I'm sorry we can't accept those rates. Well what rates is the hotel trying to charge?! I ask Ms piggy. We can't disclose that information. To F*ck if you can't, it's my damn reservation! No, we can't, best we can do is cancel your reservation. I get back on the phone with Priceline, and demand to speak to a manager, where the F am I supposed to go? I just traveled 8hrs to be told kick rocks?! I've now been dealing with this conundrum for almost 2 hrs. Manger gets on the phone from Priceline, tells me I'm $#*! out of luck, they'll refund me and it takes about 1 business day……well that doesn't help me much captain generous because it's currently Saturday, I don't have the means to pay for another hotel and you won't find me/or credit me for another?! In the meantime, I'm watching Kermit and Piggy assist with individuals that will probably end up on an episode of the "The First 48" and when the security cameras get subpoenaed, they coincidentally weren't working that day….but again none of my business. I look at my bank account, and ask "so when will this deposit be released" Kermit gives me a dumbfounded look like Piggy just caught him eating her cookies…."uh, there shouldn't be a charge" Ok, thank you as I leave to go sit in my car, cry and figure out life. Find another place, end up spending $200 more than what initially had planned with the "express deal" due to last minute need. Priceline manager stated that her supervisor would call me back….never got a call back. Checkin to my new spot, awesome service but that will be left for the positive review later on….look at my credit card information, Ms. Piggy had been getting swipe happy attempting to over charge my card several….yes several….times in the amount of $354, luckily this flagged my card and declined it. At the end of the night, I had the Kermit look, couldn't believe it but went to bed….tomorrow would be a new day. Why write all this? Because I'm a middle age woman who was by herself 8 hours away from home without a place to stay in a beyond sketch part of town. Yes, I probably have a bigger set of testicules than most men but what if I didn't?! Shame on you Priceline! Shame on you and your 17.6 billion dollar company not offering assistance, not giving two flying flocks as to where someone is to stay in the event your reservations don't pan out accordingly. Shame on you for bamboozling with your "express deals" and misleading pictures! Shame on you for doing business with beyond low rated $#*! holes, hyping them up like it's the Hilton! And to Howard Johnson hotels and Wyndham….shame on you for having incompetent, discourteous staff. Shame on you and your multi million dollar hotel chain, putting your stamp of approval behind a jizzed on sofa for guest to decompress on in your lobby! Shame on you for, taking peoples money knowing full well you're running an illegal operation of all sorts closing a blind eye as to what a filthy, despicable, misleading Howard Johnson Fullerton is! What's right is right, what's wrong is wrong……it's really that simple.

I would give ZERO.

I booked hotel stay through Priceline. We stayed at Extended Stay America I paid a total $623.32. Our room was in less than desirable condition. Reeked of Marijuana and Cigarettes. Hotel manager was super apologetic. They had no other rooms with amenities we paid for. Manager offered a discounted rate $50 off each of the first 2 nights and the 3rd night would free. Manager said refund would be applied upon checkout in the amount of $179.48. I called 10 days later since no refund to my card was made. I was told refund went to Priceline. I received no notification from Priceline in regards to my refund. I called them 3 times on 3/7/23. I got the run around of we cannot reach the hotel to confirm amount and they will get back in 3-5 business days. I kept calling because this is UNACCEPTABLE. In 2nd and 3rd attempt the amount was in fact confirmed through front desk at hotel. Priceline told "them to not offer specific amount to customers because Priceline will decide how much customers would get back". After all my efforts Priceline told me I would only recieve $97.17 of the $179.48 promised to me. $179.48 was promised to me if I continued with the stay. Priceline recieved $179.48 from Extended Stay Amerixa. Where is the rest of my refund that was promised? I paid and stayed in the undesirable conditions. Why does Priceline get to keep the other $82.31? THIS IS COMPANY IS A COMPLETE SCAM. They take your money and then pay hotel with their business card. Allowing them to recieve any and all money without notifying the customer. I want money back. This was my first experience and I WILL NEVER DO BUSINESS WITH PRICELINE EVER AGAIN. Purchaser BEWARE! NOT WORTH THE DISCOUNTS

POOR CUSTOMER SERVICE. TOLD THAT THEY DONT HAVE TO RENT TO ME WHEN I AM NINE MILES FROM DFW CAR RENTAAL AS ASERTED BY PRICELINE. CAR HAD NO WASHER FLUID. WHEN RETURNING YOU HAVE TO GE A LYFT AS THEY ARE NOT OPEN TILL 8AM. EASIRENT IS NOT EASY. DECIEVED THAT IT WAS AT DFW. WHEN IN FACT IT IS IN IRVING? STILL PAYING CONCESSION FEE IN IRVING TX.
I ALSO WAS CHARGED $250.00 SECURITY DEPOSIT. SUPRISE!
CAR WAS RINSED NOT WASHED.
GAS WAS NOT FULL AT PICK UP.

Lyft
JANUARY 22,2023 AT 7:44 AM
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Recently some of my family moved to MI.
I booked a hotel through "Priceline", unfortunately, some how, weather me, or digitally, the booking was for the wrong city. After driving from FL to MI, and being exhausted when we arrived to their house, eventually wanting to go to our hotel, I google mapped it, and low and behold it was the wrong city, it was actually almost 2 hours away.
So I tried to cancel the booking online and couldn't. I tried calling the hotel with no answer, calling no less than 15 times, with phone ringing until it hung up on me. I contacted the same hotel chain in the city where we were, and tried to get them to either cancel the reservation or move it to where we were, but they couldn't, and said that I needed to contact the other hotel.
So again I try to call several times, no one answers. Frustrated and tired at this point, I just book the hotel where we were and send an email to the other hotel. They tell me, I would have to contact Priceline to get a refund, because I booked thru a third party.
Priceline, tells me, the reservation I had shows no refunds, but on the paperwork I have it says: Cancelation policy says "FULL REFUND", unless you cancel day of then its a 56% penalty.
I reached out to Priceline 2 times, 1st time, they said they would get back to me, well, that never happened, so I contacted them again today, and they said they could do nothing for me. I was willing, to take the hit, a partial refund is better than no refund. After all, this was not a "free" trip for me.
I took off work, paid for a hotel (Over $250), plus gas to get there, time off of work, and I do not get paid time off. And no one is willing to even give a partial refund. That BITES!
I informed the person I was speaking to that I would never use Priceline again, and that I would be sure to let my friends and family know of my experience.
Be careful when booking with a third party, I will not do it again. I will especially never use Priceline. Pass along or share on your page if you like. I hope they get a lot of negative reviews! Here is the cancellation policy on my paperwork:
CANCELLATION POLICY: This booking is fully refundable if you cancel before 2022-10-20 11:59 PM. If cancelled after 2022-10-21 12:00 AM, 56 percent penalty will be charged.
Cancel This Booking

I booked 2 rooms at American Best Value Inn in Salisbury. I called them at 6:25Pm that I was coming and they confirmed my reservation for two rooms. When I arrived at 8:17, I found customers with pictures of cockroaches. One couple was leaving due to bedbugs. When I asked the front desk for my refund, Michael at the front desk told me to call Priceline because he had no business with me If I booked with Priceline!. Shocked by the attitude, I called Priceline "Customer Service" and got an automated answer multiple time and left a call back. No call back. After waiting at the hotel for 40 minutes, We started driving back home with 3 tired children. 1 hour 27 minutes later, I finally got a human to talk to on Priceline customer service. I spoke with Camille. She called the hotel to report the issue and told me Priceline customer service were very busy and that I will get a call back in 30 minutes. This was 9:47 PM when I had been calling since 8:19 PM. I asked her to call me the same day, or make a note that I called to report and issue with the hotel so I am not marked as a no-show. She told me I will not be marked as a no-show. Never got a call back and I was marked as a no show. The next day when I called, I was told by Raschell that my reservation was used. When I contested it and asked to double check, they told me I was marked as a no show. She offered me a 50% coupon for next time. When I asked for Supervisor Russel told me I was a no show and there nothing they can do about it. That's the information the hotel gave them. When I asked to speak to the person who promised she would note that I called to report the issue or listen to the recorded lines he could not do that. When I asked for his supervisor, he told me that no matter who I talked to, I would not get a refund because the hotel marked me a no show. I asked for his supervisor. She automatically told me that I would not get a refund or coupons. When I asked if they told her why I asked for her, she said she could see the notes. I asked her to explain why I am marked as a no show when I was calling to report and issue and their agent told me she will make note. She straight out said that none of their agents can make such promises. I asked her to listen to the recorded line. But I got the feeling that I won't hear from them again. Save your money and save yourself a headache and book directly with the hotel. The one couple at American Best Value Inn got hotels.com to find them another hotel. Not I! No response and later a no show!

I have tried to resolve a matter with Priceline, the associate who answered the phone. Her name Elizabeth does not qualify as professional, I had purchased a reservation through their website and parchase a hotel reservation with insurance, that stated the full refund in case of any situation, I got to hotel and I couldn't stay cause the it was completely infested with roaches, I went back to front desk stated the issue and the I want to cancel they told me they cannot cancel or refund me cause it was done through a third party that i have to cancel through Priceline to get my refund and they apologize for the inconvenience, i explained all this to the young lady in the phone Elizabeth she place me in hold few times to reach out to hotel and she couldn't get a respond from them, she told me that she cannot refund back my money that she can do a consolation discount, to the entire conversation she uses the "oh well" statement which is very unprofessional and not showing empathetic feeling at all, I politely ask her if she can't resolve the refund that i don't need to talk no more if she can pass her supervisor, at soon i ask for supervisor she feel treat and I ask her for her operator # and she tell me she cannot provide that for her safety like I am sore type of criminal, and I apologize and emphasized that I am just following protocols and I have call before and associate has provided that information, but the that's ok that obviously she does not follow her compliance or rules and also express I have friend that work with same company and they provide that information, but I was not going to keep talking to her and to please pass me the supervisor she puts me on hold and the comeback that i have to wait 20 or more minutes because they have a high call volume, I did not ask for another representative I have ask for a supervisor, I also ask her for her corporate phone number and she stated that she cannot provide it for safety issue and that she do not have that information, this young lady obviously need to go back to training on how to handle this kind of conversation with customer also she need to re take her compliance practice test that company like this have to take every year. Because of all this waiting I never got a supervisor on the line to resolve the issue, but I will take it to another level and will go through compliance and also all the government entity that Priceline has to respond to.

I will submit a letter to all the chiefs to take this handle is ridiculous that things like that happen in a big company like this and their own employees are not properly trained with professionalism or empathy is ridiculous.

Also, i see everyone is expressing their concern and they have not received a reply from none of this Chief or anyone who doesn't care. People need to start putting their comment is the social media and google directly to get the attention to resolve matters.

On July 1,2022 I called Priceline at 11pm to get a reservation in Lake City Florida. We had gotten into wreck traffic on I 95 S and sat 3 hours so we were not going to be able to get to Tallahassee that night. The man I talked to found a room at Baymont Suites Lake City. He said a nice place with a "very nice " breakfast so we booked. Im sure no breakfast was served there. Incidentally, we are 74 and 76 years old with mobility problems. Our room was$ 124.97. We finally found the motel as it was down a dark driveway. By now it was 11:45pm. It turned out to be a 2 story outdoor hotel with steps up to the second floor which we could not have gotten up and would never had stayed on the first floor with people milling around. I went into the office and told the lady we were not going to be able to stay there. It was a dump... And when I was able to read the reviews i was amazed that Priceline would send anyone there. I called Priceline right back and told the man we were not going to be able to stay there. He called the lady on duty and she said she could not authorize a refund and Priceline should call back Monday, July 4th, and talk to the manager, Mr. Patel. Priceline did not do this. I called on July 6 or 7 to find out why I had not seen a credit on my account. No one had called and spoke with Mr, Patel. When they called on the 6 or 7th The manager, Mr. Patel would not offer a refund. I call ed Mr. Patel myself and explained the situation and he was very nasty and said he could not talk to me. I called Priceline back and asked them to call him and the man I was talking to said "after we call the Manager once they can not call back a second time. I told him I had called and explained the situation and felt maybe he would give me a refund through Priceline. The man just told me they could not call him again. I called the hotel manager, Mr. Patel, back and ask him to call Priceline and he would not. I feel we were sent to a very rough and scary area late at night. One review said people sold drugs in the driveway. This Hotel has very bad reviews and Priceline should have been up on this. Instead 2 senior citizens were sent there. I always look at reviews for places we stay but at 11pm I could not even see so I left it to Priceline. We deserve our money back... Either the hotel manager or Priceline needs to refund me. It was a 45 minute reservation from start to finish. Priceline, please read the reviews for the Baymont Suites, Lake City Florida. Would you send your elderly parents there? Bonnie Morgan