Portillo's

I love the Italian beef and sausage. The burgers and hot dogs are really tasty. My favorite dessert is their chocolate cake.

Since Portillo sold his Restaurants, the prices have gone up and the portions have gotten noticeably smaller. The chocolate cake is half as big as it was and the Italian beef sandwich is no longer overflowing with beef. It now barely fills the bun. Service has slowed. My last visit ordering 2 Italian beef sandwiches and 1 fry with 2 drinks took almost 15 minutes to be delivered at the counter indoors. I have reduced our visits to less than once per month, when previously it was a couple of times per month. With too many customers to handle, I really don't think they care. It is only when business drops off, that they will take notice.

Always liked this cafe, cozy interior, unobtrusive service, but last time the cafe was very upset. Came with a child to have lunch, ordered two salads and pizza, when they brought salads, started eating, I first, found hair in the salad, almost vomited it out, took it back to the bar, explaining what happened, the staff with a disgruntled face took away a plate, came back, the child went to his salad, and here, too, white hair in the salad, I had to return too, money paid only for a drink that they took. Desire to visit this institution no more. Unfortunately.

I ordered some chicken fingers with ranch and extra ranch, garden salad with ranch and extra ranch, beef and sausage combo with peppers, and gravy on the side at approximately 4:10 pm. See attached photo. I was told my order would be delivered approximately 4:30 pm. At 4:45 I called and spoke with store manager Patrick, who said order was waiting for Dordash driver, no time of delivery given at all. I called guest services about 5:10-15 pm and she said my order was picked up, and gave me the drivers phone number. I then called the driver, and he said he was waiting for the order to be filled. Finally at 5:35 pm my order was delivered. I suggest anyone who is ordering from this Oak Lawn store, think twice.

Portillo's has gone down hill since $#*! Portillo sold them. Crew is rude and not customer oriented. Food is not good - recently went there because Nickey's was closed and immediately regretted it. Hot dog - their "speciality" - was tough and had an off taste. Hamburger was greasy and over cooked. Fries were cold and tough. This occurred at dinner time so just think what it is like when it's less busy. Won't be back that's for sure.