PortForward

I purchased the portforward utility software based on the information on their website. I was under the impression their software utility could make changes that either I could not make manually or was overlooking. They stated they would remote access and resolve the issue if their software failed. After paying they were initially responsive. My router was not supported therefore I had to run the utility with remote access to prepare the error log file. Basically they do not remote to your computer to manually resolve issues. After my router was added the utility merely overwrote the changes I had previously made manually on the router. My ports are still closed. The support person (Allen) responded that the software merely automated what anyone could manually perform on their own.
Their website stated they offer a 100% guarantee. I requested a refund and was informed by Allen that "Tedie" would respond when he he had a chance. It has been two weeks and two follow-up inquiries and no word from Tedie. I have filed a complaint with the BBB and will follow-up with my credit card company.

I tried to solve my port forwarding issues using blogs and utube and friends etc. all to no avail.
I saw the advert for port forwarding and I saw the cost so I struggled on, being a yorkshireman
I look after my money. Well i paid my money and met "tedie" who was the most helpfull and charming "people" you will meet. After quite a bit of chat back an forth the problems were solved. If you want a solution to port forwarding these are the people.
Johnthepensioner
Sheffield England

Port forward.com wasn't able to forward the port, I called the help line and spoke with someone on the other side of the globe, I mean I tried to speak with them. They seem to have no Idea what I was talking about, I thought I must have miss dialed the number but no. Their Web site states 100% satisfaction guaranteed or your money back! So far I have sent 4 emails and left two messages and I'm still waiting for some kind of contact. DON'T USE PORTFORWARD.COM!

I purchased PortForward's software by the recommendation of several people who were able to use the free portion of the software to forward a port in their router. My situation was somewhat more complex (I am double routered) and I wasn't able to automatically forward the port, so I purchased the full version and communicated with Tedie over their support page to manually configure my routers to forward a port. It took several messages back and forth, but Tedie figured out the issue and I was thrilled to see that I was finally connectable with an open port on my double routered setup!

A few months had then passed and one of my routers was reset, and Tedie was able to quickly resolve the issue and restore the configuration through the support page, and my port was once again forwarded. Can not be happier with this site, the router software, and Tedie's help!

Let me give you a little background: I live in Japan, which most people believe to be a paradise of high-tech wizardry and good manners. The reality is somewhat different. For the past year my wife and I have struggled with unstable internet connections, which our internet provider has sought to blame on everything and anything but their strangled bandwidth. One of their repeated tactics has been to send a technician out to our house with a new router - which of course makes it look like they're doing something while doing nothing to solve the problem. We've had 5 routers in the past 12 months. Each time, PortForward has added support for the new router with no questions asked and at no additional cost. The final router, a Humax, proved to be an especially tough nut to crack. Tedie spent no less than 6 hours over two different days on a remote link to my computer, working his way through every imaginable difficulty to get my router configured.

I've been through customer service with Microsoft, Norton, Acer, Toshiba and a few others, but no one has ever taken care of my issues like PortForward. I can recommend them absolutely without reservation.

I have been using this software for the past few years and honestly its one of the most easiest and simplest software to use when it comes to Port Forwarding! Of course for those that wish to add the ports manually you can, but I still STRONGLY recommend in purchasing the full version of this fabulous software or use it as a 14 day trial. I wonder to why wasn't this type of software out many years ago, it would of made entering ports very easily. For those who wanna give a false review or say they are scamming, please use or understand the terms of how to use this software properly before jumping into conclusions. For me its seeing/using to believe it. If you also need help with it, then there are also many screen shots to help out a person, or if you want to get extra support from it then there is a smart talented staff waiting for you to take any help you need, as for me they have provided brilliant customer service also. I would HIGHLY recommend it to others! Thank you sooo much guys for developing this fantastic software! Excellent work guys, keep up the brilliant work!

Purchased online, received no code after purchase

Have emailed support numerous time with zero replies, these people are crooks DO NOT PURCHASE

I have a pretty good understanding of IP Cameras having installed four of various types on different routers. I also am pretty PC literate building websites for charities. However, just changed from a TP Link router (great) to a Sagem Livebox 3 as my provider required the change in order to take advantage of some of their services. I thought setting up Port Forward would be easy; but no far from it and was recommended PortForward. I chose PortForward as they make the claim that if one's router is not listed/supported they will work on it to get it supported. Anyway purchased the software and sure enough my router was not listed although all previous Sagem routers were. I contacted PortForward support (Tedie) who promised me he would work on supporting this router. It is fair to say that with so many routers to support PortForward are kept pretty busy so I did have to wait a bit but with the promise they would fix my issues. Remotely without my intervention they were struggling and suggested they remotely control my PC and router to write the necessary support code. Suffice to say they were as good as their promise and have written the required code and my Livebox 3 router is now supported and all working. Thanks to Tedie.

I couldn't find my router on the list and requested help, and after a few days they had added the support for mine :) And they are really helpful and freindly.