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The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
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LOVE the POPfit leggings. They fit well, are not see-through, and the best part, they have POCKETS! The pockets can fit my phone, keys and all sorts of small kid toys and my little guys water bottle. Bonus: they come in cute prints and styles.
I really like these shorts, especially the pocket feature. Great for walking on the beach and having a place for my phone. Drawback - made in China. Consider finding a US manufacturer. Shipping was about a week. I will probably purchase again.
I can't get enough of these! They are never see through, stretchy, never fall down, conceal and show off at the same time, and make you feel as awesome as you are.
As a plus size woman, leggings are hard to find. I like high waistlines and want them to stay in place. Popfit meets ALL my needs AND they are super cute! I have a drawer full now and they are my go-to "pants". Jeans are a thing of the past!
I'm a bigger gal, and I'm telling you to buy these if you are, too. Th ey are totally squat proof! Just make sure to measure yourself before you buy. I didn't and bought 2 sizes, just in case. When I got the leggings and measured myself the xl was true to size and the one I should have stuck with. Definitely buying more in my size! Only thing is I'd love for there to be a fleece option as I am Canadian. Often I'll double up leggings in the winter to stay warm. I would absolutely buy if there was a fleece lined option as well. Thanks pop fit!
I have always stayed away from leggings in my life because of how uncomfortable they are. Constantly having to readjust them or pull them up. Worrying about being see-through. After seeing pop fit on facebook a lot I decided to give them a try.
Best leggings ever, they stay in place during my workout and through out my daily life. They have pockets to put my phone and wallet in and they have such a variety to choose from... ive died and gone to legging heaven.
10 out of 10 recommend pop fit to everyone reading this.
Just received my leggings and they so comfy I could wear them all day long! Plus the styles they have are so cute! There shipping cpukd be faster but I will be ordering again!
I went to cancel my subscription and was told if I didn't they would send a free gift with my next order. Ok... I thought I'd give them another chance. My "free gift" was a 5¢ cheap promotional drawstring backpack bag. I was shocked. I donated it instantly to our charity shop and went to again cancel my subscription. I was told to email and I did so. I received an email back stating my subscription was canceled but my next subscription deduction was taken out a day later. I figured that was fine and waited to get my leggings.
The leggings I was sent were OBSCENE. I am a plus-sized woman and ordered a 2XL. They sent me leggings that were mostly sheer. There's no way I could wear that to the gym nor anywhere out of the house. They also were ill-fitting and very uncomfortable. Along with the leggings came ANOTHER cheap promotional drawstring backpack and a fabric scrap headband. I did not order nor request either of those items and put them in a bag to again donate to charity as I have no use for them.
I emailed customer service per their instructions to initiate a refund. I mailed back the leggings in their original packaging and received a refund of $17. I then got an email stating I did not return the two free gifts and therefore they charged me $9.50 PER ITEM. No where did they request those items back or of course I would have returned them. They requested the contents of my ORDER be returned. I did not order nor even expect to get 2 FREE items. I emailed my displeasure with this and received an email back basically saying too bad.
I feel this is extremely dishonest and frankly rude. Their customer service is lacking and I am disgusted and disappointed.
I would avoid this company at all costs. The product doesn't live up to their hype and their professionalism is lacking.
I was skeptical at first because their free legging deal seemed too good to be true, but I'm in love. Shipping was fast, the sizing is perfect, and the leggings are so comfortable! Super happy to find a new fitness clothes brand!
Popfit has great clothes, inclusive marketing, and awesome customer service. I'm very happy with everything I have from them... and I have a lot.
I absolutely love this brand. The leggings are super comfortable and the fact that they have pockets makes them even more appealing. They are not only well made, but fit great and are super soft, and keep "things" under control. I finally found a pair of leggings I can confidently wear.
I tried cancelling my subscription and got blamed for not doing it properly. I was charged almost $40 because I thought it had been successfully cancelled. Then the package was sent to the wrong address (my old address) because I never knew it was going to be sent in the first place since I though my subscription had been cancelled. It was either stolen or never delivered in the first place. I have been asking for months for a refund and they won't give it to me. I finally agreed to store credit. Turns out that doesn't include shipping + handling which is another $13! This is such a scam it's insane. I just want my money back!
I love my pop fit leggings! I not only wear them to the gym but I also wear them out to run errands! They are super comfortable and I love the pockets! I highly recommend them and I will be buying more!
I recently joined the pop fit subscription based off of an ad that I saw on Instagram. I was a little skeptical and I will let you know that I am not a person who has any sort of subscriptions to anything other than things I can watch (netflix and stuff). Honestly I was only going to do the subscription for a few months and just stop it but since I've joined and I've gotten the products I've been super happy with the quality. I love that they have so many different options for colors. I'm typically a just wear black girl but I definitely have things on my wishlist that are very colorful. I'm definitely gonna stick with them for a while especially as I go through my weight loss journey and need more non see through leggings!
The product is nothing special, it's fine although not very durable at all. The best thing I can say about it is that the sizing will attract tons of people and they have pockets - this is definitely not worth the money they're charging for it. But their customer service is ABYSMAL. They take forever to reply, their replies are often nonsense as if they never even read the email, and they'll basically do anything to make sure you have the worst possible experience with a company you can imagine.
I placed an order in late July and it's now mid-September. I still haven't received the products I paid (exorbitantly) for. It's been more than 35 business days (yes, I understand we are in a pandemic but this is still absurd especially since I've had other things delivered from the US at much lower shipping charges). I've contacted their customer service multiple times and they keep making up excuses - shipping takes up to 15 business days, then it takes up to 21 business days, then it takes up to 31 business days, then it's just an estimate. I asked for a refund of the shipping charges at least since this is unacceptable and they said no, I can wait for the packige (which is probably lost, let's be real) to return and THEN they'll refund me. So basically, they took $100 from me, they haven't delivered the product, they don't care and their idea is to keep my money for the 6-8 months (estimate) that it'll take for them to deliver the products to me, for the post to hold it before returning it, for the package to be delivered back to them, and for the return to be processed. Ridiculous!
Furthermore, I ordered different sizes because I'm not sure which will fit me. When I asked about the return policy (in case one of the two pairs won't fit me), I was told I can "easily" return the product for an exchange or a refund within 30 days of the order. Those 30 days have now passed more than twice over because this company is completely incompetent and I cannot return the product even if I wanted to because they also don't care one bit about their customers. I've worked in customer service and this ain't it chief.
Overall? Absolutely not worth it. Just go to your local sports equipment store and save yourself the trouble.
I have about 20 pairs of full / Capri leggings combined. I have not tried their other products yet. I love the deep pockets and the durable, soft material of these leggings! I have worn them to hike around the PNW or hanging out with my friends. They never bunch or ride up! I appreciate being able to dress up with their classic solids to fun prints. The company often has deals like buy 1, get 2 free & their V.I.P program which has helped my wardrobe grow. My oldest pair of these leggings were bought 3 years ago & they are still holding great shape! I almost forgot, some of their styles have double pockets!
I've loved every pair of tights I've gotten from popfit! Pockets are great, material is durable and non see through. Shipping is always fast.
I'm 5'8 160lbs and I wear a small
I love my Stella Crops from POP Fit! They stay in place while I move and of course, they have pockets!
I bought these not too long ago. They were great designs and colors. I purchased two, and I love the fit and feel of the fabric. The fabric is breathable comfortable and I just love the fact that the leggings have pockets!. It makes going out so much easier when you just want to take your ID and phone. Will continue to buy from them!.
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results