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Pop Fit Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
210
value
226
shipping
228
returns
120
quality
223

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California
2 reviews
0 helpful votes
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Best Leggings Ever!
October 10, 2020

LOVE the POPfit leggings. They fit well, are not see-through, and the best part, they have POCKETS! The pockets can fit my phone, keys and all sorts of small kid toys and my little guys water bottle. Bonus: they come in cute prints and styles.

Date of experience: October 9, 2020
Florida
1 review
0 helpful votes
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Love the fit
October 10, 2020

I really like these shorts, especially the pocket feature. Great for walking on the beach and having a place for my phone. Drawback - made in China. Consider finding a US manufacturer. Shipping was about a week. I will probably purchase again.

Date of experience: October 9, 2020
Iowa
1 review
0 helpful votes
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Amazing leggings!
October 8, 2020

I can't get enough of these! They are never see through, stretchy, never fall down, conceal and show off at the same time, and make you feel as awesome as you are.

Date of experience: October 8, 2020
Illinois
1 review
0 helpful votes
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As a plus size woman, leggings are hard to find. I like high waistlines and want them to stay in place. Popfit meets ALL my needs AND they are super cute! I have a drawer full now and they are my go-to "pants". Jeans are a thing of the past!

Date of experience: October 7, 2020
Canada
1 review
0 helpful votes
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I'm a bigger gal, and I'm telling you to buy these if you are, too. Th ey are totally squat proof! Just make sure to measure yourself before you buy. I didn't and bought 2 sizes, just in case. When I got the leggings and measured myself the xl was true to size and the one I should have stuck with. Definitely buying more in my size! Only thing is I'd love for there to be a fleece option as I am Canadian. Often I'll double up leggings in the winter to stay warm. I would absolutely buy if there was a fleece lined option as well. Thanks pop fit!

Date of experience: October 7, 2020
Alaska
1 review
1 helpful vote
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Best leggings ever
October 5, 2020

I have always stayed away from leggings in my life because of how uncomfortable they are. Constantly having to readjust them or pull them up. Worrying about being see-through. After seeing pop fit on facebook a lot I decided to give them a try.
Best leggings ever, they stay in place during my workout and through out my daily life. They have pockets to put my phone and wallet in and they have such a variety to choose from... ive died and gone to legging heaven.
10 out of 10 recommend pop fit to everyone reading this.

Date of experience: October 4, 2020
Indiana
1 review
0 helpful votes
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So comfy!
October 3, 2020

Just received my leggings and they so comfy I could wear them all day long! Plus the styles they have are so cute! There shipping cpukd be faster but I will be ordering again!

Date of experience: October 2, 2020
Wisconsin
1 review
3 helpful votes
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I went to cancel my subscription and was told if I didn't they would send a free gift with my next order. Ok... I thought I'd give them another chance. My "free gift" was a 5¢ cheap promotional drawstring backpack bag. I was shocked. I donated it instantly to our charity shop and went to again cancel my subscription. I was told to email and I did so. I received an email back stating my subscription was canceled but my next subscription deduction was taken out a day later. I figured that was fine and waited to get my leggings.
The leggings I was sent were OBSCENE. I am a plus-sized woman and ordered a 2XL. They sent me leggings that were mostly sheer. There's no way I could wear that to the gym nor anywhere out of the house. They also were ill-fitting and very uncomfortable. Along with the leggings came ANOTHER cheap promotional drawstring backpack and a fabric scrap headband. I did not order nor request either of those items and put them in a bag to again donate to charity as I have no use for them.
I emailed customer service per their instructions to initiate a refund. I mailed back the leggings in their original packaging and received a refund of $17. I then got an email stating I did not return the two free gifts and therefore they charged me $9.50 PER ITEM. No where did they request those items back or of course I would have returned them. They requested the contents of my ORDER be returned. I did not order nor even expect to get 2 FREE items. I emailed my displeasure with this and received an email back basically saying too bad.
I feel this is extremely dishonest and frankly rude. Their customer service is lacking and I am disgusted and disappointed.
I would avoid this company at all costs. The product doesn't live up to their hype and their professionalism is lacking.

Date of experience: October 2, 2020
Texas
1 review
0 helpful votes
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AMAZING!
October 2, 2020

Love love love them! Super comfy and I love the designs! Great high waisted, and very sculpting, enough pocket space!

Date of experience: October 1, 2020
Illinois
1 review
0 helpful votes
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New love
September 30, 2020

I was skeptical at first because their free legging deal seemed too good to be true, but I'm in love. Shipping was fast, the sizing is perfect, and the leggings are so comfortable! Super happy to find a new fitness clothes brand!

Date of experience: September 30, 2020
California
2 reviews
0 helpful votes
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Great leggings
September 30, 2020

Popfit has great clothes, inclusive marketing, and awesome customer service. I'm very happy with everything I have from them... and I have a lot.

Date of experience: September 29, 2020
Massachusetts
2 reviews
0 helpful votes
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I absolutely love this brand. The leggings are super comfortable and the fact that they have pockets makes them even more appealing. They are not only well made, but fit great and are super soft, and keep "things" under control. I finally found a pair of leggings I can confidently wear.

Date of experience: September 26, 2020
Texas
1 review
1 helpful vote
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I tried cancelling my subscription and got blamed for not doing it properly. I was charged almost $40 because I thought it had been successfully cancelled. Then the package was sent to the wrong address (my old address) because I never knew it was going to be sent in the first place since I though my subscription had been cancelled. It was either stolen or never delivered in the first place. I have been asking for months for a refund and they won't give it to me. I finally agreed to store credit. Turns out that doesn't include shipping + handling which is another $13! This is such a scam it's insane. I just want my money back!

Date of experience: September 24, 2020
Pennsylvania
1 review
0 helpful votes
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Best leggings ever!
September 24, 2020

I love my pop fit leggings! I not only wear them to the gym but I also wear them out to run errands! They are super comfortable and I love the pockets! I highly recommend them and I will be buying more!

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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Best leggings ever!
September 24, 2020

I recently joined the pop fit subscription based off of an ad that I saw on Instagram. I was a little skeptical and I will let you know that I am not a person who has any sort of subscriptions to anything other than things I can watch (netflix and stuff). Honestly I was only going to do the subscription for a few months and just stop it but since I've joined and I've gotten the products I've been super happy with the quality. I love that they have so many different options for colors. I'm typically a just wear black girl but I definitely have things on my wishlist that are very colorful. I'm definitely gonna stick with them for a while especially as I go through my weight loss journey and need more non see through leggings!

Date of experience: September 23, 2020
Norway
1 review
1 helpful vote
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Absolutely not worth it
September 13, 2020

The product is nothing special, it's fine although not very durable at all. The best thing I can say about it is that the sizing will attract tons of people and they have pockets - this is definitely not worth the money they're charging for it. But their customer service is ABYSMAL. They take forever to reply, their replies are often nonsense as if they never even read the email, and they'll basically do anything to make sure you have the worst possible experience with a company you can imagine.

I placed an order in late July and it's now mid-September. I still haven't received the products I paid (exorbitantly) for. It's been more than 35 business days (yes, I understand we are in a pandemic but this is still absurd especially since I've had other things delivered from the US at much lower shipping charges). I've contacted their customer service multiple times and they keep making up excuses - shipping takes up to 15 business days, then it takes up to 21 business days, then it takes up to 31 business days, then it's just an estimate. I asked for a refund of the shipping charges at least since this is unacceptable and they said no, I can wait for the packige (which is probably lost, let's be real) to return and THEN they'll refund me. So basically, they took $100 from me, they haven't delivered the product, they don't care and their idea is to keep my money for the 6-8 months (estimate) that it'll take for them to deliver the products to me, for the post to hold it before returning it, for the package to be delivered back to them, and for the return to be processed. Ridiculous!

Furthermore, I ordered different sizes because I'm not sure which will fit me. When I asked about the return policy (in case one of the two pairs won't fit me), I was told I can "easily" return the product for an exchange or a refund within 30 days of the order. Those 30 days have now passed more than twice over because this company is completely incompetent and I cannot return the product even if I wanted to because they also don't care one bit about their customers. I've worked in customer service and this ain't it chief.

Overall? Absolutely not worth it. Just go to your local sports equipment store and save yourself the trouble.

Date of experience: September 13, 2020
Washington
1 review
0 helpful votes
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Amazing product!
September 10, 2020

I have about 20 pairs of full / Capri leggings combined. I have not tried their other products yet. I love the deep pockets and the durable, soft material of these leggings! I have worn them to hike around the PNW or hanging out with my friends. They never bunch or ride up! I appreciate being able to dress up with their classic solids to fun prints. The company often has deals like buy 1, get 2 free & their V.I.P program which has helped my wardrobe grow. My oldest pair of these leggings were bought 3 years ago & they are still holding great shape! I almost forgot, some of their styles have double pockets!

Date of experience: September 9, 2020
Japan
1 review
1 helpful vote
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Perfect!
September 9, 2020

I've loved every pair of tights I've gotten from popfit! Pockets are great, material is durable and non see through. Shipping is always fast.

I'm 5'8 160lbs and I wear a small

Date of experience: September 7, 2020
Texas
1 review
0 helpful votes
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Get the pants!
September 8, 2020

I love my Stella Crops from POP Fit! They stay in place while I move and of course, they have pockets!

Date of experience: September 7, 2020
Virginia
1 review
0 helpful votes
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Great leggings!
September 8, 2020

I bought these not too long ago. They were great designs and colors. I purchased two, and I love the fit and feel of the fabric. The fabric is breathable comfortable and I just love the fact that the leggings have pockets!. It makes going out so much easier when you just want to take your ID and phone. Will continue to buy from them!.

Date of experience: September 7, 2020