STILL WAITING PLEASE HELP!@SILLYGIRLA IS MY TELEGRAM USERNAME, I HAVE BEEN WAITING OVER A YEAR FOR THIS SIMPLE REFUND, I KEEP GIVING YOU MY BUSINESS BUT THIS IS WHAT I GET>
Amazing. They helped me with a problem I had during using the website and im happy now that they helped me.
The whole process was very uncomplicated, fast and easy to understand. The middleman was available very fast and very helpful and respectful.
They reached out and were very nice and help me out. Recommended. Really nice costumer service…. 5 out of 5
Been over 48 hours without payment, very frustrated at this point. Otherwise, good website to get your product out there. Update: Resolved
I purchased 12 months tidal account from a seller and it stopped working after 1 month.
The issue was resolved.
Hello I like to use this website to sell and buy accounts its safe i really like the idea but the only negative thing is that the support this has been 1 month me trying to get my 6.50 credits withdrawed to my paypal never got a serious answer... the other thing i need from support was that i got the high risk and a negative review from not completing a trade? I was out of stock many people bought i even took the post down after a day due to high demand i dmed that guy i said in the convo of the 3way conv to refund the buyer cant give him due to high demand one more thing is that someone tryed to buy something from me i got a email saying my ITEM SOLD the guy was called axxcount i dont know why the 3 way convo is still not opened
Edit: My high risk is removed,About to get refunded i guess *WILL KEEP UPDATING*
YOUR experience will NOT be better than this
-They tell you to remove bad reviews if you want to get paid-
***Decided to post my review here as well, after their Trustpilot page got taken down due to "considered a bad fit for Trustpilot"***
AWFUL. They rob your time and your money!
1. Sold an account, gave credentials to buyer. He confirmed delivery, I opened a ticket to get paid and it had an ETA of 24-144h, asked support about being paid on like 3rd and 6th day and no answer. Finally took my account back (temporarily) and made a bad review and I was instantly being dealt with and told to delete my review for now. Gave account back to buyer and I was added to another waiting list, had to wait 4+ days. Finally got paid
"Payments are sent within 1-144 hours after the buyer secures and confirms the account." - Info in their Sellers Guide
2. I sold account for 180$, buyer paid 5.4$ FEE ON TOP of the 180$. I was written to receive 156.6$ due to me having to pay the buyer's and my own payment processor's fee (10% buyer + 3% mine) AND when I finally received it, Paypal took ANOTHER 8.76$ from me. Final I received of the 180$ account I sold: 147.84$. A loss of 32.16$. Chatting with support they sent 10$ to offset the fee when I deleted my negative review. Their support's messages: "Please close that issue offsite"
"Already good on releasing payment just need to click send now so waiting on you"
"No Transaction Fees. We pay all fees your payment processor would charge you" - Info on their Sellers Guide
3. Customer support seems to be a 1-man job. Don't bother with their site's chats or ticket system, they don't answer there. I messaged on Telegram and FB messenger and they answered there, though only like once a day and max 5 minutes of chat time.
In Conclusion: Lost ~23$ of the 180$ I sold my account for, lots of nerves and 2 weeks of my time.
AWFUL. They rob your time and your money!
1. Sold an account, gave credentials to buyer. He confirmed delivery, I opened a ticket to get paid and it had an ETA of 24-144h, asked support about being paid on like 3rd and 6th day and no answer. Finally took my account back (temporarily) and made a bad review and I was instantly being dealt with and told to delete my review for now. Gave account back to buyer and I was added to another waiting list, had to wait 4+ days. Finally got paid
"Payments are sent within 1-144 hours after the buyer secures and confirms the account." - Info in their Sellers Guide
2. I sold account for 180$, buyer paid 5.4$ FEE ON TOP of the 180$. I was written to receive 156.6$ due to me having to pay the buyer's and my own payment processor's fee (10% buyer + 3% mine) AND when I finally received it, Paypal took ANOTHER 8.76$ from me. Final I received of the 180$ account I sold: 147.84$. A loss of 32.16$. Chatting with support they sent 10$ to offset the fee when I deleted my negative review. Their support's messages: "Please close that issue offsite"
"Already good on releasing payment just need to click send now so waiting on you"
"No Transaction Fees. We pay all fees your payment processor would charge you" - Info on their Sellers Guide
3. Customer support seems to be a 1-man job. Don't bother with their site's chats or ticket system, they don't answer there. I messaged on Telegram and FB messenger and they answered there, though only like once a day and max 5 minutes of chat time.
In Conclusion: Lost ~23$ of the 180$ I sold my account for, lots of nerves and 2 weeks of my time.
It took a few days for someone to get ahold of me but someone got ahold of me to resolve it on monday
Edit: I fixed it. Sorry the problem was not on their end but mine. All good and my order iscompleted.
EDIT: NEVERMIND!
CONTACTED THEM ON TELEGRAM CHAT AND THEY EXPLAINED EVERYTHING. WAS FULLY REFUNDED FROM THAT SCAM SELLER. THANK YOU FOR PROTECTING ME PLAYERUP.
When it comes to buying or selling virtual assets, trustworthy and reliable platforms are a must. Unfortunately, PlayerUp (playerup.com) doesn't seem to be one of them. After reading through reviews from previous users, it is apparent that there are many valid concerns regarding their services.
Almost every customer who claims to have had no response to messages, or payment, from support or middleman on the site itself in weeks, months, or even years in some cases, found that after posting a negative review about their experience, they were contacted almost immediately with a claim that their problem would be expediated when they 'resolve their offsite issues', ie remove their negative review.
Many customers did this only to return again and repost claiming they were then back to being ignored again
Customers who put their trust in the PlayerUp platform only ended up losing more money in the process.
The middleman service offered on the platform is another issue. According to reviews, the middleman essentially does nothing after taking your money. Essentially, you pay them for nothing but a chat room. It doesn't seem like a valuable service in any way, shape, or form. Plus, the middleman support team seems to be less than helpful if any issues arise after a transaction.
There have also been concerns raised about the presence of scammers on the site. PlayerUp may claim to be a legitimate provider of virtual assets, but it appears that there is a risk of being scammed by other users. This type of environment is not conducive to building trust between buyers and sellers.
Bottom line? It's tough to put faith in a website that's riddled with issues. With all the negative feedback about PlayerUp, it's crucial to urge users to avoid the platform entirely. We cannot in good conscience recommend their services and suggest that you find another platform that's safer, transparent, and trustworthy.
This issue has been resolved and money has been refunded back into my account
There's only so long you can have MUG emblazoned on your forehead.
Mike from VIP is a BS merchant.
Twice I put up negative reviews here only for my naive/hopeful self to take them down as requested in accordance of processing my order, whereby the buyer paid with their player balance.
It's a scam site just to be clear - they have no intention of paying.
I will not be replying now to any messages at Playerup or emails.
If you reply here asking me to go there to take down this review again, I will not oblige. I will not reply, only update potentially this review.
You've had plenty of time, you have all my info.
Only way to resolve this now is to see an email notification from paypal of funds deposited.
Edit - 03/26/24
Playerup - We will resume working on this once your issues are resolved.
Playerup - Sorry we are backlogged. Please stop spamming us on 3rd party sites. Once done, we will resume working on this.
Playerup - At your request, we will have suspended this order. Not entirely sure what you're doing here. You don't even have an active order with us yet you're saying we've scammed you.
If you wish for us to resume working on this ticket, you can message us properly and we will resume accordingly.
Playerup - Your PlayerUp Account has been suspended as you're in violation of our terms of service due to one of these following reasons - https://www.playerup.com/threads/suspension-banned-accounts-guide-how-to-appeal.*******/.
If you wish to appeal this suspension or feel this is a mistake, an appeal thread has been opened here: https://www.playerup.com/accounts/suspensions/. Please reply to your specific thread and a moderator will review your appeal.
Playerup - Hello,
Are we cancelling this transaction? Please confirm so we can proceed.
Dave
The Order Never Happened, Was Cancelled, Nothing Processed
You Don't Even Have An Active Order On PlayerUp So How Were You Scammed?
1. You don't even have an active order opened with PlayerUp so how were you scammed?
2. We emailed you multiple times asking if you wanted to proceed, you didn't reply so how are we supposed to even process an order when you aren't replying? - https://i.imgur.com/pUVOvCp.jpeg
3. You're causing drama before the order has even started. I'm not sure why you're playing victim here. You didn't even do anything and no transaction happened and yet someone were "scammers" according to you.
End result is no transaction was conducted. You never transferred any data over to the user and no transaction was conducted.
===================================================
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Still waiting on $80 payment.
Buyer paid through their player balance.
No reply from customer service so left neg review here few days a go.
Immediately CS responded requesting 4 times about removing neg review.
I did finally, but then gone quiet.
Now I will leave this review here with (edits) until funds are paid and once completed I will update it.
$80 might not seem much, but not homering your service effects peoples lives.
I accepted buyers offer who states: "I have purchased and submitted the order". I see no sign of $80 being paid. No reply and no sign of any funds appearing last 3 days.
Edit: I have emailed as you've suggested, awaiting reply.
Update: After contacting support they gave me a fast response and helped me cash out my money...
(In process to withdrawal)
Don't withdrawal since 2 years
They ask to delete review and after ignore
Proof:
https://imgur.com/a/xRV4FlU
2021 i send withdrawal request for 47.85$, but now 2023 and I didn't receive it, they ignoring me.
I post trustpilot review and after that he say me to "delete review or we didn't send you money", i delete but anyway I didn't receive it.
Dont do any transactions on that site.
They probably Buy positive Reviews - I payed $40 No one is reacting - No Help - No possibility to get your Money Back!
DONT USE!
1. The order number 2948327 isn't a valid order number. Can you provide your correct order number.
2. If you don't know your order number, what is your playerup username?
Overview
PlayerUp has a rating of 3.4 stars from 297 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerUp most frequently mention way ticket, customer service and game account. PlayerUp ranks 2nd among Video Game Mods sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Status - Resolved
This issue was already resolved.
We do not provide support on sitejabber. If you need assistance using offsite contacts, properly reach out to the team using the chat links below:
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