PlayerUp

Still yet to receive $1800 from them. As a seller on this website DON'T USE THEM. I have have been waiting for a payment for 2 weeks which is made worse by the extreme lack of customer support.

I have had ZERO communication with my Middle Man, or anyone from Player up. The customer tickets are nothing more than an automated response.

Reading from other reviewers it seems that I'm not the only one. Promoting the middle man service as a premium service, charging a large fee and then providing no support on their end is awful.

Update:
Received a response after my review went public (3rd picture) stating i slandered them and that only once "issues had been fixed" would i then be able to cash out Despite not providing any means of "resolving it" presumably asking me indirectly to remove my review. And they're after cancelling any future payouts. This has been over a month of not being paid. And only responses like this back. I could not recommend this company less!

If you've had a similar experience to me PLEASE FILE AN FTC COMPLAINT. What this company is doing is against the law and the FTC works on multiple complaints rather than individual cases. The more actual cases of people not receiving their money, the more likely the company will be fined etc.

Last year I've sold an account using a PlayerUp platform and it went with almost no issues. After that I wanted to cash out from the platform to my paypal, and the order status is "on pending" since then although it says it willl take between 24-144 hours.
I've tried to contact with the support dozens of times, but with no answer from them. Lately I've connected with them on Telegram and was promised that they will take over the case... and since then - NOTHING!

Update:
The middleman support contacted me and I've been promised that my problem will be resolved right after I'm closing the offsite cases. Good communication through tg so far!

Update:
After the previous update, the Middleman stopped responding again. FOR ME, IT'S A SCAM AND I RECOMMEND TO AVOID PLAYERUP!

PlayerUp support team does an amazing job, with quick, kind and perfect answers to your problems! It was my first experience with PlayerUp and I do recommend it!

PlayerUp is a proven scam website, please do not use this service as you will almost certainty lose your money.
It has been 1 year since I used this service so I no longer fear retribution for writing this review, there is a good reason why I have felt this way.

Last year (2022) I sold my account for a well known mobile game for around $500. I lost a decent percentage of this to fees which I was okay with at the time as I felt like this would be a safe transaction. The buyer paid and received the account details fairly quickly but it was MONTHS before I received my money. You can contact their support as much as you want, you will never get a reply. The only way you can get in contact is to leave a negative review on well known review websites. The negative review will prompt the admin staff to reply to your complaint and force you to delete the review before dealing with you. Once you delete the review, they attempt to help you. I was leaving negative reviews on a near daily basis just to get them to respond. It took over 2 months for me to receive my money.
Avoid at all costs.

I been waiting for MM cashout for 10 days, they replied on the third day with a tweet about payment delays of JANURAY as an excuse. Avoid them and only use them as last option, security is not even good. They never reply to customers and take forever to help out, a MUST EVADE SITE.

UPDATE: If this happens to you i fully recommend to try and contact Middleman support directly, they answer me within the hour, payment system is slow but if you try to contact them directly they will help you out almost instantly even though is a really big website.

6 days after the sale of the account there is no money(((( help me please transfer money and withdraw money to my bank card

Thanks to the site, the problem was quickly solved

Do not buy from them all they do is collect your credit card information and id information they also try to convince you to remove negative remarks do not trust them they are scammers

6 days after the sale of the account there is no money(((( help me please transfer money and withdraw money to my bank card Thanks to the site, the problem was quickly solved

This is now solved.

I received my 200 legitimate dollars they owe me. Thought I was scammed, my apologies for being rude initially. Thanks for the help telegram live chat team.

Nevermind. They solved my issue. Make sure to check onsite as I never received email notifications the service was delivered until I logged into my playerup account. Received everything as described.

Been waiting almost 3 months for my payment of 435USD. This is a joke. They're blatantly ignoring me and refusing to just pay me... I dont know if someone ran off with the 435USD im owed but im not going to let them walk over me and ignore me. If i have to ill be filing a lawsuit against this company and get paid more money than im due.
04/Feb/2024 - They replied saying they'll "Expedite" this ticket. I gave them all the information I had available and yet again I'm being ignored, no read or anything just straighg radio silence from this 'company'.

"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours.

If you have any questions regarding your cashout or payment status, post them in this ticket. Please don't open new tickets regarding your cashout. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process.

Middleman, 31/Oct/23 "
After this message nothing not a single response on their telegram, facebook or their own website.

Funny how I put a bad review up, send it to them and they want to try to spin the situation to make it seem like I'm causing the issues here when all thats happened is they've been uncommunicative, distant and dont stick to deadlines.

Asked me to re-cashout, did it and they're back to ignoring me.

My Transaction ID: *******-500
https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.*******/unread

Put my STFC game account for sale in PlayerUp around the end of 2023. In march 2024 an offer came in and I accept it, using their "secure way" with the Middleman. The buyer transferred the money to their Middleman and I transferred the account to the buyer. Waiting period was stated to around max 14 days to get money through PayPal or bank. After the time expired I contacted them and got a response 7 days later that they have some issues with paypal. After a month of back and forth they made me change my way of cash out from PayPal to bank account which took another month or so. Yet again the told me they had a problem with the bank this time. Contacted them even through their quick resolution center in Telegram and still a ton of excuses and no money. After that after several attempts they started not responding anymore.Posted some bad reviews on them in different review sites which made them contact me and promise to send the money if I take down the reviews, which i did. Guess what, 2025 and the money hasn't come yet. Will attach some screenshot of the convo i had with them.

I have done a dozen transactions now with PlayerUp. These guys are good and everything has gone perfectly on my transactions with no stress. I recommend

Genshin account for 1k $. Took 4 days but I finally managed to get payment. Thought I was getting scammed based on reviews but my error here. The site will pay just a bit of a lengthy process.

I had some issues with the buyer but Playerup made the whole process easy and seamless. They take a bit of time because they have a backlog but if you are patient they will pay you.

Eventually issue was successful in getting resolved.

Seller was rude but playerup was able to get the issue sorted and the transaction is completed because of their assistance.

RECOMMENDED I have bought/sold on playerup so have xp with both. Both instances were solid and superior. My 1st order I sold my account for paypal cash but later switched to store credit so I could buy a better account in another game. Only complaint I had was it took several hours for the use credits order to activate. This should be automated. When the order was finally activated the seller wasn't prepared to deliver so it took a couple days for him to finally transfer the email bound to the account over to me. I had around $8 worth of credits left after that. Bought an account from another seller who sent me a bogus account. I complained and immediately cancelled. Playerup without any questions cancelled the order and returned the funds back to me. Buyer protection does work as the seller wrote all these excuses saying I scammed him but middleman jumped in and investigated found out the seller was lying. Now I just cashed out my credits and that will conclude my business at least for now.

It took time to connect to their live chat but I finally was able to connect with an agent. They fixed my issue in about 10 minutes after I was able to get ahold of someone.

Lets be clear on this one: Playerup is clearly the most secure place to buy game accounts. They clearly try to advance the buyers interests vs. the sellers interests. The Middleman process allows you to securely purchase an account through a 3rd party (with verification required), and they offer some insurance options to protect yourself even further after buying an account. Now on to the one bad part: The first transaction is going to take a while. I'm not going to sugarcoat that, expect the first Middleman transaction (when you're an unverified account) to take a long time. They're clearly backed up on initial verifications and make that pretty clear if you start a support ticket. I'm still in the process of my first transaction, and though it has been extremely slow. It's clear that it's a secure process, and let's be honest with each other, would you rather have a fast process that's insecure or a slow process that's secure? In the less than safe world of buying gaming accounts, you want the latter. I'll make future transactions on Playerup and hope that my current transaction is wrapped up quickly so I can buy more :) As an update. My transaction was completed, it went by very smoothly. I recommend that you buy from sellers on the site who have "High" feedback, as they will give you the easiest buying process.

I trusted to middleman service that they keep slowly or whatever I scammed and I didn't know yet. I just sold my account 8 days ago everything fine with buyer however playerup didn't even send my money to me, yesterday they told me to send it today but still nothing.

RESOLVED EVERYTHING FINE %100 PAID RESOLVED NO SCAMM AT ALL. TRUSTED ONES BUT NEED PATIENCE.

I will update news here