Hello!
I am a regular FCPX plugins buyer as I use video for my job (I m a content creator). I bought many great plugins from this site, and all are great with reasonable prices. I recently needed help because of some plugins that I didnt installed properly, and so I got in touch with the customer care thru mail. They react very fast and very clearly. Then I shared my screen with one of the agent so that she (Chloe) could fix the issue directly. She succeeded in no time. It was easy and I was very satisfied. If you hesitate; don't. They are the best around. No doubt about it.
Every time I have had a problem, the live agents responded. The plugins are amazing and also the support is really great. Honestly, I have had no problems with Pixel Film Studios over my whole time of using it.
Thanks for the great feedback Matt! We are happy to hear that our support team was able to assist you on each of your visits. We are here to help so don't hesitate to contact our support team again should you have more questions.
Their customer service live chat function is EXCELLENT! Got me exactly the help I needed to recover my account. I ended up purchasing 2 items with a wrong email "gmai.com" instead of "gmail" and the rep found the error and helped me fixed it, and now I have my plugins! Thank you so much for the help.
We appreciate your kind words, Rianna! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
I've purchased a lot, I mean a LOT, of their products and they recently changed their install process to require at least 1 reboot. I'm now 9 reboots in and still a plug-in for a video editor is not installed. They used to make amazing plug-ins but now I have to say STAY AWAY and RUN if you are considering them. I feel cheated and ripped off with a lack of support. Their website also does not reflect their latest install tool - it shows a fast and easy install instead of the failure prone on which requires multiple reboots with no success. I wish things where different - I have purchased several hundred plug-ins over the years from multiple companies and theirs are by far the hardest to get installed and put all sorts of things on your computer they shouldn't.
Please make sure you have updated to the latest version of Final Cut Pro X and are running the latest version of the software purchased.
If problems persist, please contact live-chat support located on the the bottom right of the homepage to solve any issues you may have.
Using their chat system, and sending screenshots back and forth, helped me find the reasons why the plug-ins weren't working. For reasons unknown my Mac didn't have the folders. I tried everything on YouTube to figure out the problem but nothing helped. Thankfully, PFS helped me out with that, and my transitions worked like a charm. Can't thank them enough for it.
Glad to hear that we could help you out, Alexander! Most issues can be resolved pretty quickly with all the right information and those screen shots always help! We will always do our best to get you up and running as soon as possible! :) We hope that you have a ton of fun utilizing your new transitions!
So I accidentally bought the wrong product. But the customer service was so good, they helped me find the right product and gave it to me for free. They could have made me pay for my mistake, but they were so kind and helpful.
Highly recommended!
We are happy that you are happy, Randy! We hope that your videos turn out incredible. Thank you for the recommendation!
Please contact us again if you run into any issues.
I have about 7 plug-ins from Pixel Film Studios and there are about 50 more that I would love to get! The have all been easy to use and do exactly what they say they do. A couple times I have had to contact customer support and they have been very prompt and very helpful.
Thank you so much for your incredible feedback Grant! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP!
Had the plugin Stabilizer 2.0 it is a cool plugin. After some time and updated OS and FCPX, I was having trouble with it with red error box and trying everything I could find to fix it. Finally checked there customer service, and was very impressed. Instead of an email and waiting to here back just to have a link sent back that was something I already knew (like many companies) there was live chat and Alex from the service team hooked me up with some simple things to try that I hadn't and fixed the problem quickly!
Glad to hear that the FCPX Stabilizer plugin is working out well for you, Philip! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugin!
I kept getting a red screen with a T and a warning sign on one of my overlays. I went to their tech support with the issue and with in minutes they found the issue. They got it to a developer and they had it fixed and ready to download in less than a half hour.
Thanks for reaching out to us, Justin!
We are always more than happy to help with any situation! We hope you are enjoying the plugin!
I rarely write a review but on this occasion I just had to.
I updated my Final Cut Pro to the latest version and unfortunately it deleted the excellent Pixel Film Studios Wedding Flora plugin and folders. I contacted Pixel Film Studios support on a Saturday expecting the earliest reply to be Monday and was pleasantly surprised to have a response a few hours later.
They provided an easy to follow step by step solution and I was up and running again in no time.
Brilliant support and great products.
Many thanks for the support Paul! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Next Level Creativity
I have had nothing but great experiences with Pixel Film Studios, they've really allowed me to be more creative and perfect my craft on top of every plugin being seamless on my computer highly recommend them. You can see a lot of the plugins in use on my channel!
Thank you so much for the kind words, Michael! We are so happy to hear that our plugins are helping you achieve only the best in your FCPX editing. Tag us in some of your videos so we can see the awesome content that you have created with the help of our plugins!
I bought some plugins of Pixelfilmstudios and i had the case, that they just made a bundle with several Plugins - 2 of them i already bought. They easily managed it to get the bundle for a fair price.
Many thanks, Tim! We are glad that you are satisfied with the service that our customer support team has provided to you. We understand that a lot of our loyal customers like you may already own bits and pieces of our mega packs and are totally willing to work with you so that you are able to get as much value as a new customer. We hope you enjoy your new, fully complete tracker suite! :)
I'm an avid fan of Pixel Film Studios! Having purchased many (many many) plugins, they have assisted me greatly in creating in-house corporate videos for: trade-shows, marketing, visitor welcome, employee shop floor videos and more! I've had excellent response both from this Facebook Send Message function, and via email - and any suggestions I've sent in have been received with a full welcome. The latest plugin bundles have ramped up even higher levels of value at a great price - and the addition of content over time increases the value EVEN MORE of the bundles! What's not to like about that?
Will definitely be buying more Pixel Film Studio plugins again!
We are so happy to hear that you are satisfied with our plugins, Johnny! We try our best to provide some of the best FCPX Plugins on the market (without breaking the bank) and are overjoyed that they are taking your work to the next level! Our customer service team is always happy to help with resolving any issues, addressing questions and concerns, taking feedback, and passing along suggestions. Thanks a billion for your support!
I have been using PFS plugins for years. They have made my work flow significantly faster. I love the easy lower thirds as well as the customization of most of the plugins. I have 70! Only con is that with some upgrades to the Mac OS I need to reinstall a few here and there. I have not experienced any problems that some people have criticized PFS for. Their chat support is great. Very fast response with solutions to what ever problem I may have. PFS ROCKS!
We're absolutely thrilled to hear that you've always had such a wonderful experience with both our plugins and our support Wilso! We strive to make sure that you have the best quality possible for the lowest price possible so that you can impress both your clients and friends without breaking the bank! We hope that we can continue to help you in creating your masterpieces!
If you ever need anymore assistance please don't hesitate to reach back out to us! We're always here to help! :)
Pixel Film Studios creates very interesting Plugins and i love using their products! The costumer service is perfect. If you have a problem you get help asap and they try everything to get it fixed.
Great service, thank you'!
Thanks for using our plugins! We are so glad you are enjoying them!
Our support team is always ready to help you solve any issues you may be experiencing!
I had installation problems and the help pages already offer many solutions. Unfortunately, the pages could not help me in my special case and I used the support chat. The support could help me after a few screenshots and hints, quickly.
Thanks
We aim to provide service that gets you up and running faster than you can say Pixel Film Studios! Thank you for your support, Boris, please feel free to contact us again if you need further help with any issues!
The support team provides instant excellent support. Upon installation of FCPX TEXT Tool, there appear to be missing text from the plugin. However, it turns out to be it's some other problem. The tech support was able to identify the problem for me and solve it right away within 5min. They walk me through online step by step and solve the problem instantly. Its a peace of mind to have the excellent tech support team behind their product! I would recommend Pixel Film Studio Products.
Glad to hear that the plugin is working out well for you, Tony! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugin!
I had an issue with FCPX having a red screen when I installed. After following the great helps on the website, I was still having the issue. I contacted customer service and they were outstanding! Had my issue resolved in five minutes. This is what great customer service is all about.
Oh, and the plugins are pretty awesome, too!
Glad to hear that we could help solve your red screen problem, Tony! Happy to hear that you are loving the plugins!
I have two Pixel Film Studies plugins and love them both. I was having a small issue with one of the options in Face Tracker and the support person I spoke with was quick to recognize the problem (it was user error, of course) and got me up and running in two minutes. Great products, great service.
Happy to hear that you got quick service, Doug! Hope you are enjoying the Face Tracker! No matter what the issue please feel free to reach out if you have a question! Thank you for taking the time to write to us!
PFS have a long list of plugins that will enhance any and all of your videos, They have excellent customer service and lots of regular updates.
They currently don't support Big Sur but that doesn't impact me so still very happy
Hey there Matt! We are so happy to hear that you are enjoying your Pixel Film Studios products and that your experience with our customer service team has been stellar!
Our plugins are now up and running with Big Sur, just not the new M1 Chips just yet. If you're seeing a problem after updating to Big Sur, check out this article:
https://store.pixelfilmstudios.com/red-screens-after-macos-and-final-cut-pro-updates/
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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We are happy to hear that you had a positive experience with our support agent, Erica! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue!