I had an issue with installing a plug-in I had purchased and was given simple and direct instructions on how to quickly resolve my problem!
Pixel Films Studio was fast in responding to my issue. They pin pointed the root of the problem and solved my problem within minutes.
Thank you so much for your wonderful feedback Michael! We are glad to hear that you were able to get your issue fixed in a flash- our customer support tries hard to make sure we can get down to the root of the issue as fast as possible so you can get back to working on your projects as soon as possible! Please feel free to contact us again if you have any questions or comments about our plugins! We hope you'll continue to enjoy our products!
I needed help downloading a plug-in, pixel film studios customer service was quick to help and very very helpful!
Thank you Christian for the kind words- we are thrilled to hear that our customer service was able to get your issue resolved quickly and easily. Please feel free to reach out to us again if you need help with your plugin in any way, we will be glad to assist you! Cheers!
I had an issue and in a matter of minutes he solved it and i really appreciate it... i dont know what to say like omg he is the best..
Thank you Hadiths! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
I had some problem with a plugin, and I contacted the support to get some help. They helped me directly and were very nice towards me.
We appreciate the support, Madeleine! Glad we could get the issue solved quickly!:)
We are always here to help if you run into an issue that our help page cannot fix.
https://store.pixelfilmstudios.com/help/
The effects from the site are really nice and useful and the customer service is great!
Would definitely buy a product again!
We are grateful for the support, Joshua J! We are so happy that you are satisfied with our products and have been using them to create awesome content! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! We hope that you continue to enjoy our products! Best of luck on your future projects! We know you're going to create great things!
I purchased a lot of plug ins with this company, the plug ins are great and easy to use and also the service is so profession. Great job.!
Thanks for supporting Pixel Film Studios! Send us a clip of what you are working on. We would love to see what you are creating ;)
Pixel film studios Always respond always take the time to fix the problem and always polite and nice and helpful. What more can you ask for?
Thrilled to hear that you are happy with the support you received, Michael! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I am your fanatic user!
Has wonderful support, Practical and convenient design software,
Let me be handy in film creation: DDD
Thank you for your absolutely incredible support Hsieh! We could not possible express how much it means to us and how much we appreciate it! We are so grateful to know that we are helping to make the editing process easier for you and helping you in your film creation! We have a bunch of awesome plugins coming out soon so stay tuned! We hope that you continue to enjoy our plugins and please don't hesitate to reach out to us if you ever need assistance!
You were very helpful to solve my problem and I wasn't expecting that you were going to solve it in a very short time :) Thank you very much!
Many thanks for the support Gozde! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Thank you. I got excellent support. I got help in five minutes. The agent could solve my problem. Thank you.
We are so happy we were able to help guide you to the correct controls for icon selection for ProIcon Plus, Oliver! We updated our FAQ page for ProIcon Plus to hopefully make it easier for people to find the icons more easily for this plugin. Don't forget to stay on top of the free updates in the future for even more icons adding to the 250+ already available!:)
If you have any other questions please don't hesitate to reach out!
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Here is a link to the ProIcon store page with the updated FAQ: https://store.pixelfilmstudios.com/product/proicon/
Once you locate ProIcon in the FCPX Titles Library, there should be multiple types of icon to choose from -- for example, "Corporate" or "General Use". Select the type of icon you want to use and drag the preset into your timeline. Then, in the controls, scroll down to Icon Controls and select from the Icon Selection dropdown to locate which icon you would like to apply.
Love the good looking smooth products and easily resolved an issue with their live customer support!
We are happy to hear that you had a positive experience with our support agent, Byron! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! If you ever need any more assistance please feel free to contact us again!
Just had very good support from Pixel Film Studios. Answered my questions quickly.
No issues at all.
Thanks for the positive feedback!
Very helpful customer service, even on Xmas's eve! They solved my problem quickly, sending me good and clear informations.
We appreciate your kind words, Etienne! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
Could use a couple adjustments but otherwise amazing product and pricing! Especially when compared to the competitors.
Thank you for the support! Our developers work hard to make incredible products at an affordable price for editors of all levels!
We take our feedback very seriously so please contact our support team to give any feedback you have! :)
I had issues installing my plug-ins to the new m1 Mac, and with their quick support, it was seamlessly solved!
So happy to hear that we were able to resolve the issue quickly! We hope that you are enjoying our plugins! Thank you so much for supporting us, Enrique!
Pinged up the LIVE Chat and they fixed my issue in 15 mins. Amazing people. Know what they're talking about.
Thrilled to hear that we were able to resolve the issue quickly for you, Maheep! We hope that you are enjoying your plugins! Thank you so much for supporting us! If you ever have any more questions, comments, or concerns, please reach out to us again via our Live Chat and Ticket system which is available on the Pixel Film Studios website in the chat bubble at the corner. We would be happy to help!
They do such a great job of promoting their product. I was so wowed. But the product is a complete dud.
We are sorry your product was not as expected.
If there is any feedback you can provide or suggestions you may have, please contact our support team and describe what you are looking for. We'd love to hear from you and see what impact your ideas may have ;)
Ok so, I purchased three products from PFS, I was sooo excited to use them. So I jumped onto my computer to install the products and couldn't believe what was happening. My plugins was not working, there was a red error screen. So I began to goggle what can the problem be, I searched over and over on Youtube trying to find a solution. I will be honest, I was sooo frustrated. It was a Friday so I couldn't reach out to FPS costumer service until Monday morning. I was counting down the days. So here I am - Monday morning I contacted costumer, first it was suggested that I try troubleshooting. I didn't have any confidence that this would work, because I felt like I've tried everything. I gave it a shot and boom, shockingly it worked. My issue was I didn't have a Plug-Ins and FxPlug folder installed in Macintosh > Library > PlugIns > FxPlug. So I followed steps given by PFS, and I was all set. Prior to this I used all of my limited downloads up so an agent walked me through how to install my last and final plugin by resetting my downloads folder and downloading Fx Run. This company is legit. I love their products I am a returning customer. My agent was patient with me, responded quickly and sent me on my happy way. I would definitely recommend Pixel Film Studios. 5 stars for me. This is my first review ever on any website. I am a HAPPY customer!
Wow! Thank you for your awesome feedback, Malia! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
I had some trouble installing the plugins, however, the customer service walked me through it. It works now! Lots of fun!
So happy to hear that our team was able to get you up and running Shmuel! Hope you are enjoying the plugins a bunch! ;)
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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That's what we love to hear Oscar! We're so happy to hear that we were able to resolve the issue quickly for you! We hope that you are enjoying our plugins! Thank you so much for supporting us!