I was having issues with installing Text and PixelFilmStudios helped me out quickly and patiently. Great service!
PixelFilmStudios guys help me get my glow effects working in no time. Thank you for the awesome work you guys are doing. God bless
Glad to hear that we could help you out quickly, Benhur! Most issues can be resolved pretty quickly with all the right information. For Brush Glow we even have an awesome help page here on the product page under "Troubleshooting" that can get most back up and running as soon as possible: https://store.pixelfilmstudios.com/product/fcpx-brush-glow/:) We will always do our best to help! We hope you have a wonderful day, we appreciate the kind words! :)
They helped me through a problem i was having (not an issue on their half) but i now know how to use my brand new plug in.!
Thanks for the feedback, Jeff! We are happy we were able to help you quickly and efficiently! We hope you are enjoying the plugin!
Great response time and they are willing to help! Very impressed with the support! Every single problem I have had has been solved with them!
We are always happy to help Matt! We hope that you are enjoying the plugins! Glad to hear that our support team has always been able to solve any problem that you have experienced!:)
We are just a few clicks away if you ever have a question or need help troubleshooting. :)
Great plugin and great customer service that knew exactly what to do on live chat when I needed help with technical questions. Thank you!
Hey A M., thank you for the support. We are happy to answer your questions anytime! Hope you love the plugins! :)
Love pixel films studios help. They have the best customer service and really care about what you need help with. I was treated great.
Thrilled to hear that you are happy with the support you received, Daniel! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I was hesitant about the customer service process at Pixel Film but they have great employees who helped resolve my issue. I kept getting a red error for plug ins but they told me what to fix and it worked. God bless.
We appreciate your kind words, Edward! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
I had a problem downloading my effects there was something missing and SiteJabber helped me out with that thanks a lot very helpful
Thank you for the support, King E.! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon!
The installation of a plugin didn't go well, Pixel Film Studios were extremely helpful and quick! Fast replies and friendly people! Thank You!
Thank you for contacting us when you ran into an issue, Patrick! We are so happy that we have been able to answer your questions and get you up and running with the plugins.
Please contact us again if you have another question or run into an installation issue that our help page cannot solve.
https://store.pixelfilmstudios.com/help/
Such an amazing customer service! More than 40 minutes trying to solve a problem and they help me until we solve it!
Glad to hear that we were able to help you. With some patience and some information about your computer set up and the issue you are seeing we will do our best to solve any issue that you may encounter. Thank you for giving us a chance to help you solve this Fernando! :)
I've had trouble installing a few plugins. I have Charts, LUT Enhance, Pro DOF, ProLayouts, 3D Model, Audio Visualizer2, and ProPhone 2. Most installed fine. When I needed support they responded immediately and solved the issues right away.
We are happy to hear that our support team was able to help you to get this solved quickly. Thank you for sharing your positive experience Brian! Please contact us again if you require any assistance! :)
I just started using FCPX. I was searching for a glitch plugin and landed on FCPX Glitch. Installed it and it did not work :/ contacted support and got help within a couple of hours :)
Thank you for your awesome feedback, Jon! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Had a few problems transitioning plugins to MacOS Big Sur and an agent was able to quickly provide a fix, allowing me to get back to the work I need to do! Brilliant support for high quality plugins.
We appreciate your feedback, Sidney! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
I been having trouble with issues with downloading the file it downloads but has an error. They were very patient and helped me step by step until it was resolved. I WOULD GIVE IT 10 STARS IF I COULD
Thank you Katre! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
They really make so easy my work on Final Cut Pro, it takes so fast to learn how to use de plugging, Im really thankful
Thank you so much for the support, Carlos! We try our best to make your editing process easier than ever to get the best results. We know your next video is going to rock!
After having bought the social film pixel pack it will not work after a month I use the live chat to help me out and advise it my recovery my problem
Thank you Toutvent! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
The support team helped me like no other to solve the problem: log in to the account and downloading the plugins. Very profesional help desk, and best plugins for FCP
Thank you Jurgen! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
Nice Transitions for my Final Cut Pro, its a lot of Fun to cut Videos. The Support ist very fast and do a great job. 5 Stars!
We are grateful for the support, Tim! We are so happy that you are satisfied with our transitions and have been using them to create awesome content! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! We hope that you continue to enjoy our products! Best of luck on your future projects! We know you're going to create great things!
I was having an issue with all my plug-ins not working but once I contacted support, it only took a few minutes to fix. It was super easy and helpful
Thrilled to hear that you are happy with the support you received, Hannah! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
We figured out the issue and fixed it. Works great. Good job customer service. Willing and professional.
We are grateful for the support, Tomas. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
- Visit Website
- Aliso Viejo, CA
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Fantastic news, Sean! We hope that you are enjoying the plugin! Now get out there and make some awesome videos!
We are here if you ever have any questions.
Be sure to checkout our help pages too for additional troubleshooting.
https://store.pixelfilmstudios.com/help/