The company has garnered a generally positive reputation for its reliable and cost-effective car servicing, with many customers praising the quality of work, transparency in pricing, and knowledgeable staff. Customers appreciate the thoroughness of inspections and the proactive communication regarding service details. However, some negative experiences highlight concerns about high parts pricing, inconsistent customer support, and service-related issues, including complaints about returned vehicles with unresolved problems. Overall, while many customers express satisfaction and loyalty, there are critical areas for improvement in customer service responsiveness and quality assurance.
This summary is generated by AI, based on text from customer reviews
Recently I had an experience with pitcrew service... I tuk my car to a workshop in gurgaon sector 17. They are very unprofessional. They are just using the name pitcrew for extra income. I gave them my car for fault finding and servicing, it tuk more than 10 days to find a fault and infact I was told to purchase a product worth 4000 which was never a prob in car, which is kept with me for no use. For just fault finding and changing a component worth 800, they charged me 3000 for labour charges, which is really atrocious. Also they tried to charge me for the scanner, and I explained my car is not scanner compatible, so they deducted it. Pls be careful with servicing...
My car had an accident. Contacted the Pitcrew customer care. They got the work from my insurance company Bajaj Allianz with easy documentation. I just had to visit them once and all the work was taken care off well. They are quick and really helpful
Happy with the service received. They're honest and up-front about the prices and they've always completed the work to my complete satisfaction with timely delivery Thanxxx
Helpful and good service
My car had an accident. Contacted the Pitcrew customer care. They got the work from my insurance company Bajaj Allianz with easy documentation. I just had to visit them once and all the work was taken care off well. They are quick and really helpful
So far so good, i have given my 3 cars to them, all of them were serviced well. Every time i have sent my driver along with thier driver just to keep an eye over the quality of spares being used. And every time even my driver has praised their work. Good job
I'm very happy with the service provided by Pitcrew. I was a bit skeptical about giving pickup of my car, but was pleasantly surprised by constant updates on whatsapp. Happy and satisfied.
So yes this is the place to be happy with the services, very good and nice service! Hope to be there soon and again to make my car nice and charmastic.
Someone recommended me for pitcrew have been highly satisfied with the service they are providing, very good services with high quality experienced staff.
A great Car repair workshop, with lots of great features, add all details here book your slot and some good managebale staff is there, I recently got my Polo serviced here, and it's looking like a shiny red awesome newbie thanks a lot pitcrew
This is 1st time I have serviced from PITCREW. The price is comparatively cheaper & quality of service is good. All the necessary checks has been done. I got timely update/videos/photos on my mobile. VERY HAPPY WITH SERVICE
Booked a car service through their website. Got a pickup done. My car feels Good after the service. Working with utmost honesty. Very good startup in car service
My 2017 Honda City just got out of the warranty period. Wanted to try out an alternative for my car service. Found Pitcrew on facebook and researched about them on google. Booked my car service and got my car picked up from my office. Good work done and car picked and delivered within office hours.
This was the first time I tried car servicing from Pitcrew. My Hyundai i20 had a complaint for AC and clutch. Work done in a very professional and effective manner. Issues totally resolved. Overall nice experience.
My car got jammed during the day and made a call immediately for help. Their representative called me back in 2minutes and asked for the exact location and the specifics. The tow truck probably got dispatched immediately as it reached me in 15mins. Got a phone call later when my car reached the workshop and the car was back the next day.
I am happy with the work done in my verna, the denting painting and polishing work was done very good in my grey car, the colour was match properly, and car looks good. Thanks Pitcrew for such clean job on my car
*Nice Experience*
Good experience with pitcrew... nice work done as well as very courteous staff :) Will refer Pitcrew service to my friends as well.
Silka I have was serviced by pit crew in Delhi the service was done well through since the service there was some issues with ac contacted pit crew and they help resolve the issue without any additional charges
*RECOMMENDED TO ALL*
Used Pitcrew service in Faridabad. They are reasonable and use the best quality stuff. I can feel the difference in my car after the services. Thanks for the good service
Have been driving since 1996 and have given my car for service umpteen number of times. This time I decided to go for Pitcrew instead of Maruti Showroom Service. I will never repent on my decision. Excellent service centre, very economical and cost effective
Pitcrew website is very good and it contain all the information which we need for automobile and the information is also very good. Very good prices for car services
Answer: Why u called it a success story? It's a u successful story which burned my 1 lakh. Also mentally disturbed. I have never seen this kind of unprofessionalism
Answer: I was looking for best services and I found this on internet. But I had my personal experience very bad, they spoiled by car and now I have to spend 1 lakh for this. Internet and reality are totally different.