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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
New York
1 review
4 helpful votes
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Unsure about this place
September 1, 2019

I ordered frontline for my cats. 3 weeks later they still have fleas. The stuff did not work now I am wondering If it is fake which is why its so cheap

Date of experience: September 1, 2019
New Hampshire
1 review
5 helpful votes
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Slowest Shipping EVER
August 31, 2019

So far it has been 2.5 weeks and still have not received my item. I will now have to purchase flee meds from an expensive retailer because now my cats have been without for a week.

Date of experience: August 30, 2019
Singapore
2 reviews
7 helpful votes
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After having a disappointing experience to shop from Ch*wy.com, I thought to shop Capstar for my dog from PetCareSupplies.com. This is one of the most reliable sites recommended by one of my friends. So, I ordered Capstar tabs and was extremely happy to see that they offer free shipping and besides that my product got delivered exactly on time.

Date of experience: August 26, 2019
Texas
1 review
6 helpful votes
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The promise of ship date of 2 days is total LIES. You're lucky if you get your items TWO MONTHS LATER. They'll post on your order that your item shipped and it never does. You have to continue to hound them. They posted my item shipped Aug 9th, today is Aug 24 and it's still not here.

I ordered bark collars before and it took 2 months to arrive. I gave them a second chance because I figured they had a shipping mistake. But noooo, this is how they do business.

If you have an urgent or expedited need, do not waste your time or money.

Date of experience: August 24, 2019
Singapore
2 reviews
7 helpful votes
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I have been using this product on my dog for over 3 years and the quality has always been consistent. I trust this treatment to protect my dog, Cal, from flea and tick infestation. Also, I usually get the product during discount offers so it is quite affordable for me. Thanks, Frontline Plus for always keeping Cal safe from fleas and ticks.

(NOTE: I hide my personal details from purchase invoice due to privacy purposes)

Date of experience: August 22, 2019
New York
1 review
11 helpful votes
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Fake products
August 19, 2019

If I with are read the reviews before I would never ordered the sorest collar. The price was great don't get me wrong. Now 2-3 weeks later my dogs are scratchy like crazy. When I brought collar last year from petco it was expensive but well worth the money. The collar lasted the entire 8 months. They only give money back if the product is not open. You don't ave a chance to try it. Stay clear a away!

Date of experience: August 19, 2019
Texas
1 review
10 helpful votes
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Do your homework
August 17, 2019

I am in USA & I ordered frontline plus from this online business & after reading all negative reviews I started my own research & I reached out to frontline & I researched flea medications outside USA & www.petcaresupplies.com is fine they abide by all laws & their product is not fake. They are on Pinterest & they do affiliated marketing just because some geek does a site review or their domain is masked by same one some other big businesses use what's the deal? These reviews had me scared to death go review Hartz sold by Walmart that should scare you but this online store is legit & I contacted them on Facebook and on their website. My dogs are fine & so am I except the stuff you read and find on Internet is not always right so I suggest go a step further & their frontline plus has diff rules based on country but if it has date on both box & vial & has stickers & info inside & no funny looking stickers or something don't match heck yeah research it but the gray box w blue is checked out fine so please stop writing horrible reviews & based on your dogs health it is recommended that you don't play vet God & put crap on your pets without a vets visit. My Dachsador has a flea allergy & this has helped him greatly.

Date of experience: August 15, 2019
Indiana
1 review
9 helpful votes
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This business is 110% the definition of a SCAM. Not only is it not real products, there are extremely dangerous and harmful chemicals in them. Unfortunately, I did not do my research on this company and a horrible mistake on my part. I applied the topical medication to two of my cats and the next day both of my cats were lethargic, crying out and having extremely troubled breathing. I took my cats to the vet and was told they were POISONED by their flea and tick medicine. My cats are still sick and I knew I had to write this review ASAP in hopes that someone else will not poison their cats/dogs from the medicine I bought off of petcaresupples.com.
PLEASE DO NOT MAKE THE MISTAKE I DID. This medicine WILL hurt your cat/dog or kill them. There products are made in AFRICA and are NOT GENUINE PRODUCTS!

Date of experience: August 15, 2019
Illinois
1 review
10 helpful votes
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I was very concerned after reading some of the other reviews about this company, but my seresto collar arrived on Monday and has been working like a charm! The area I live in has tons of fleas, and I was despairing about ever being able to get rid of them! But this product works!

Date of experience: August 14, 2019
Missouri
1 review
6 helpful votes
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Never shipped product
August 13, 2019

Bought flea pills for my cat and they never arrived. I called to get the shipping tracking number and they couldn't even say what company it was being shipped through. Said the order shipped aug 6,2019. I will never order another product from them. Then my total was $27.89 and they charged an extra. 89 cents for no known reason. Buy pet products else where!

Date of experience: August 13, 2019
New York
1 review
7 helpful votes
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I place my order on July 5,2019. They said shipped on July 8,2019. It's August 1,2019 & I haven't received my order. I call customer service & all they give me are excuses. The warehouse was on strike. It's coming from the UK.& the order got stopped by customs. They said they would reship it today. Its not worth the hassle..

Date of experience: August 1, 2019
Virginia
1 review
13 helpful votes
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I came across this website only 6 months ago and have been ordering from them ever since. What I love about this online store is their services and how they always listen to their customers. Once, my dog had gotten sick because of intestinal worms and I wasn't sure which product to get. So, I called the customer service for assistance, and they recommended few of their best selling treatments for my pooch. It was of great help because after surfing on their website, I found the product I was looking for. Moreover, that product cured my dog completely within days! I will keep buying from this website and also recommend it to others. It seems their competitors are putting bad reviews to spoil their online reputation, that is why I decided to write my experience over here.

Date of experience: July 26, 2019
Kentucky
1 review
9 helpful votes
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FAKE PRODUCTS
July 20, 2019

THEY WILL BE SENDING U FAKE PRODUCTS, NOT FROM THE USA. BOGUS WEB SITE PLEASE AVOID AT THE SAFTEY OF YOUR PET. ALL RETURN ADDRESSES ARE FROM SOME OTHER COUNRTYS THIS WEB SITE IS BOGUS AT BEST. THE GOVERMENT NEEDS TO SHUT THEM DOWN, FAKE PRODUCTS THAT CAN HARM YOUR PET OR YOU.

Date of experience: July 20, 2019
Texas
1 review
26 helpful votes
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Fraudulent Product
July 13, 2019

Ordered a Seresto flea collar for my 14 week old puppy and after 2 weeks he has fleas. Contacted Bayer and it is a fraudulent collar. Do not use!

Date of experience: July 12, 2019
Georgia
1 review
11 helpful votes
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Order for my cat
July 12, 2019

It is made in India and ship from India, but the office is in United Kingdom. It will take you two weeks to receive it. Totally Scam. Deal with local. If your pet get sick or dies you have to deal with Indian Government. Refund policy; if you do not open the package just guess if the product is good or bad they send you the refund which it will takes one month or more and you have to pay for shipment to India. DO NOT BUY FROM THEM

Date of experience: July 12, 2019
California
1 review
12 helpful votes
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Negative stars SCAM not a legit company. Don't get ripped off. FAKE product manufactured in South Africa I purchased a Seresto flea collar. Bayer advised me to not use this on my US dog. Notified company awaiting a return envelope should they want this collar returned. Disputing the charge through my credit card company.

Date of experience: July 10, 2019
Minnesota
1 review
12 helpful votes
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Ordered Capstar for large dogs arrived in a timely fashion. Product did exactly as it is suppose and what was expected was spot on. Will highly recommend! And the price was just the icing on the cake.

Date of experience: June 8, 2019
Florida
1 review
12 helpful votes
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Great prices. Easy to order and comes in good time! Will definitely order again! Found the website for my cat supplies. They are cheaper then any other site.

Date of experience: May 28, 2019
Tennessee
1 review
12 helpful votes
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Easy to place an order and they have very reasonable prices. Shipping takes a bit longer than other places, however, with a little planning you will get the same great products for a much cheaper price.

Date of experience: May 27, 2019
Florida
2 reviews
12 helpful votes
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Loyal customer
May 27, 2019

BEST PRICES! You cant find better. Yes the products work. I've seen a lot of reviews that oh its from France it doesn't work. They work! I've been buying from this company since 2018 for all of my pets flea medication.
I order
Advantage Cats Over 10lbs (Purple)
Advantage Large Dogs 21-55lbs (Red)
Advantage Medium Dogs 11-20lbs (Aqua)
Advantage Kittens & Small Cats 1-10lbs

Date of experience: May 26, 2019

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada