Overview
PDFSimpli has a rating of 2.9 stars from 1,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PDFSimpli most frequently mention credit card, free trial and customer service. PDFSimpli ranks 5th among Software sites.
If this was supposed to be a paid service make it clear from the beginning. Don`t let me work 30 min on a document to ask for money afterwards. Junk service. Never coming back again.
You need to use a refund as you charge me twice for service I did not request
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
Not a fan of spending 20+ minutes on a paper, only to be forced to pay to download that same paper after the fact. If you're going to do something like this, at least have the payment screen BEFORE I start working on my paper, so I know not to waste my time.
Hi,
We are sorry for the inconvenience. Thank you for leaving us a review. Registering to our website, editing and converting is completely free and so is downloading the text version of the document in our editor. To download the file in all other formats or print the converted document, then an active paid subscription is needed, which you can cancel at any time. To try our product for free only for one file, you have to choose the “Delayed” option. This option allows you to convert and wait 24 hours for your document to be able to download or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
PDF is a scam. Never use any credit card or PayPal to buy anything from them. You get into a trap and your account will be charged, this company is a scam
Hello,
Thank you so much for taking the time to leave us feedback. Please explain what led you to this conclusion, so we can assist you or rectify it. We've worked really hard to bring more functionality to our product. We have more value than other companies, because of our increased functionality and additional product portfolio (pdf conversion, signing, resume) offers more than single competitors. We have an initial trial for $1.95 or $1.45. You can try out PDFSimpli for 14 days with unlimited access. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDF Simpli
It was Extraordinary easy. Helps me a lot in my job. Review the composition
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
Convenient program and easy to use. Was able to convert my PDF file into a work document.
Hi,
Thank you so much for your feedback. We're happy to hear that you are enjoying our product. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback. If you have any further comments or suggestions, we would love to hear them. Our team is continuously working to enhance our products and services, and your input is invaluable. If you ever need assistance, don't hesitate to contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io.
Regards,
PDFSimpli
I wanted my translation request to be in ENglish from Arabic document which didn't and was disappointing as i paid for it
Hello,
We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please send an email to our Technical Department at techsupport@worksimpli.io and explain further so we can assist you. They can help you with any technical issues you may experience with our website.
Best regards,
PDF Simpli
Well, it was not clear from the beginning that i would be charged for downloading the pdf. It also seems to me that this is your business model, so my feedback should not come as a surprise...
Wasted hours of my time and literally steals money. This site should be taken down. Do NOT use this piece of crap disguised as a "service" it's nothing more than a scam.
Literally bull$#*! how yall claim its free and then charge right at the last second, unfortunately i had to pay because im in a rush, but yall knew that.
Hello,
Thank you for sharing your feedback with us. We are so sorry for the misunderstanding. All of our services are on a subscription basis. You can try our "Delayed" option and wait 24 hours for one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
Very UN USER FRIENDLY. No clear instructions, not easy to navigate, taking an incredible amount of time!
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience with our service wasn't as smooth as you expected. Your input is important to us, and we're constantly working on improving our platform to make it more user-friendly and efficient.
If you need any assistance or have specific questions, please don't hesitate to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We're here to help and ensure you have a better experience.
Best regards,
PDFSimpli
Utilice este servicio de traducción on line para un solo documento por el que pagué 1,95 €.
La sorpresa fué que utilizaron mis datos para hacer una subcrición permanente con cargos automáticos de 49,95 € mensuales. Cancelé la subcrición tan pronto me llegó el primer pago y reclamé.
Respuesta: "Se siente".
NADA RECOMENDABLE.
Hola,
Gracias por compartir su experiencia. Lamentamos cualquier malentendido relacionado con nuestra política de suscripciones. Nuestro servicio funciona bajo un modelo de suscripción, y no cobramos por documento o traducción individualmente. Al suscribirse, se activa un plan mensual que puede ser cancelado en cualquier momento antes de su renovación.
Si tiene más preguntas o necesita asistencia, nuestro equipo está disponible para ayudarle. Puede contactarnos al 1-844-898-1076 o escribirnos a support@worksimpli.io.
Agradecemos su comprensión y esperamos tener la oportunidad de servirle mejor en el futuro.
Atentamente,
PDFSimpli
AWFUL, site does not make it clear you will be charged £49.95 after the initial £1.95 - a discgrace!
Hello,
Thank you for your feedback. We sincerely apologize for any confusion you experienced regarding the charges. Please note that the renewal information is clearly provided on the plan details before the initial payment of £1.95 is made, as well as on the payment receipt sent after the transaction. We will be happy to forward this receipt to you as evidence.
If you need further assistance or would like to discuss this matter, feel free to reach out to us at 1-844-898-1076 or by email at support@worksimpli.io.
Best regards,
PDFSimpli
Have nothing to report. Unable to reduce my Image. Will do report later.
Hello,
Thank you for your feedback. We're sorry to hear that you encountered difficulties reducing your image. Please feel free to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io, and our team will be happy to assist you with any issues you may be facing. We're here to help you get the results you need.
Best regards,
PDFSimpli
Great 👌 your help me I was online about a month getting the run around my brother and sister n law can home and thy told me about your
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
The whole site is basically a scam - tricks you into thinking it is free, then makes you pay. Not only that, but if you don't cancel it will start charging $40 every 4 weeks.
Hello,
Thank you for sharing your feedback with us. Our website is free to use! To edit and convert your document it's free but if you want to do any downloads you need to have a subscription with us. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24hr for one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. We have more value than other companies, because of our increased functionality and additional product portfolio (pdf conversion, signing, resume) offers more than single competitors.
Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io if you have any concerns or questions. We do have lower rate subscriptions if you are ever interested in staying with us.
I had a wonderful experience except for this survey.it could be shorter
Hello,
Thank you so much for taking the time to leave us feedback. We understand your concern but we need a review for the best quality of service we can give you. We're delighted to learn that you had a great experience with PDF Simpli.
Thank you,
PDF Simpli
You said it was free but had to pay when I got to the last step. Not very honest. I will never do business with this company again.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
Beware of purchasing what you believe to be a one off charge for a simple PDF editor. They will sign you up for their subscription and charge you $40 14 days later without making this clear at all.
Hi,
We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where IT IS explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDF Simpli
There was no lagging issues and I was able to stay on the page and get what I needed done is less than 15 minutes. It was extremely easy to navagate.
Hello,
Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience with no lagging issues and that you were able to complete your task in less than 15 minutes. It's great to know you found our platform extremely easy to navigate. If you ever need assistance or have any questions, please feel free to reach out to us at 1 (844) 898-1076 or via email at support@worksimpli.io. We're here to help in any way we can.
Thanks again for your support, and we look forward to serving you again soon!
Best regards,
PDFSimpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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Hello,
Thank you for bringing this to our attention, and we apologize for any confusion. We take such matters seriously and want to ensure that our users have accurate information. All of our services are on a subscription basis. You can try our "Delayed" option and wait 24 hours for one document, free of charge, or pay for our 14-day trial for just $1.95. Remember to cancel the account, otherwise it will automatically renew for the monthly subscription. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io. We can work something out.
Regards,
PDFSimpli