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Panash

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India
2 reviews
4 helpful votes
Follow kayal M.
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Poor Service
October 18, 2016

I have ordered a lehenge for my sister wedding. While ordered, it says 19 days for shipment but my order status didnt changed till 21 days. I have called the customer service to check my order status. They have told that I will receive my delivery in 7 days. The next day I got the mail that there is failure in quality check. It was first and worst experience for me with Panash. I will never order from them again.

Date of experience: October 18, 2016
Canada
1 review
0 helpful votes
Follow Bhawani P.
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Hello Panash Team! I wish to convey you that my bridal lehenga looks exactly like on the website. Your team has done a great job in stitching, finishing and delivery.
I'd ordered SKU 1979lg18. No my family has placed many orders with Panash, and we'll update our review when we get them.

Date of experience: August 4, 2020
New Jersey
1 review
4 helpful votes
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Horrible customer service
September 1, 2018

I want to follow up on my order pn*******. I've called, what's apped, and emailed. They only responded to one of my emails. I ordered it based on the delivery date they told me. I still haven't recieved a tracking number. Their customer service is HORRIBLE.

I don't think i'll be buying from here again nor will I recommend panash india

Date of experience: September 1, 2018
Panash I. Panash Rep
over a year old

Hello Amna,
We deeply regret for the inconvenience caused to you. Please accept our apologies for the same.
We shall soon mail you the tracking details.
We hope that you would excuse us for this not so pleasant shopping experience with us and continue to trust us for your future ethnic shopping.
Assuring you the best of our attention at all times.
Regards,
Manish
Team Customer Care

Arizona
1 review
9 helpful votes
Follow Karthik G.
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Item not delivered. Half baked and careless email was sent to me saying they can't deliver what I ordered 3 days before my wedding.

You might as well order from wish.com than here. I ordered a sherwani for my wedding more than a month in advance. They said the item will be shipped in 15days. A month later I am still sending them emails literally begging them to atleast tell me if they can't send it on time so I can go buy something else. 3 days before my wedding they sent an email saying they can't send it at all because, in their words, "item didn't pass our stringent quality checks & hence we are unable to dispatch the same.". What do I do now? But a cheap $#*! one on Amazon, and look horrible in my own wedding pictures.
I ordered some jewelry along with the dress, and they were damaged goods too. Never in my life have I paid someone 100s of dollars just to beg them to just reply to my email. One of the most dehumanizing experience in my life.

Date of experience: December 4, 2020
India
1 review
0 helpful votes
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Ordered outfit of worth Rs. 4200 on May 13th. After two days they sent mail saying item not available and we will be refunding the amount. The very next day they sent mail saying item available please ignore the previous mail. On 25th May they sent a mail saying we will ship the item in next 24 to 48 hrs. Post that they are unreachable. Not responding to my mails, messages and calls. Worst experience i ever had. Lost trust on small or new sites like this. People like this are not trust worthy. Horrible experience. I recommed people to not to buy anything from this site.

Date of experience: May 30, 2023
Panash I. Panash Rep
over a year old

Your feedback is essential to us, and we take this matter very seriously. We deeply regret the way your order was handled and the communication gaps you've experienced. Please know that we're committed to addressing these issues and preventing such situations in the future.

Kansas
1 review
0 helpful votes
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Poor sizing,
October 27, 2023

We received the Western Indo Sherwani item and I tried it on. I am a tall and lean guy but the outfit was too too narrow. For example, for the pants, I couldn't put the pants on over my calves, so I'm not sure if the pants fit in the waist as I couldn't get it on that far. My arms and shoulders are also too big for the item and I cannot wear it. I tried to work with them to get a different outfit but they wouldn't work with me and repeated that their sizing was correct. I would willingly pay delivery fees and other costs but they would work with me to get me an outfit that fit. They never even asked my dimensions but would give me store credit. Poor sizing and very bad customer support.

Date of experience: October 27, 2023
Panash I. Panash Rep
over a year old

We sincerely apologize for the inconvenience you've faced with the sizing of the Western Indo Sherwani and the challenges in finding a suitable resolution. Your feedback is crucial, and we understand the importance of a well-fitting garment. To address this issue and explore potential solutions, we would appreciate it if you could reach out to our customer support at support@panashindia.com. Providing your specific dimensions and more details about your experience will help us better assist you and work towards a resolution that meets your satisfaction.

California
1 review
1 helpful vote
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Too slow
June 7, 2022

I am traveling to Bangladesh to work with the Rohingya refugees. I do not recommend buying from Panash India due to the slow delivery. I emailed the company before I ordered because I was traveling out of the country. They responded, saying it would be shipped on May 15th. It is now June 7th and still no delivery. I have emailed them multiple times, received some replies, but not all to my inquiries. I am leaving next Tuesday and still no clothing. I ordered some of the same outfits from Saree Palace and received the delivery within 3 weeks.

Date of experience: June 7, 2022
Singapore
1 review
1 helpful vote
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Not responsive at all
January 4, 2021

Their goods stuck in Malaysia customs due to suspicious documents, but Panash doesn't care to sort the issue. They are only bothered to get paid then extremely slow response. The only one-time response through WhatsApp and then gone. Shouldn't they be responsible to work with the forwarder to solve the issue for customer?

Date of experience: January 3, 2021
Illinois
1 review
1 helpful vote
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My Best Eid Outfit
June 25, 2018

Hi guys, Panash India is one of the best online platforms for ethnic clothes shopping. For my eid outfit, I ordered a linen pathani suit and the product i got was the same as described on their website. I am super satisfied with the quality of the fabric and finishing. I got my order delivered with their express shipping and i received it in just 13 days. Thankyou Panash for the great shopping experience.

Date of experience: June 24, 2018
Germany
1 review
0 helpful votes
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Quality work on stitching
September 20, 2017

I'm happy with the products I received. I had ordered two lehenga cholis for my wedding. Although I was little worried about ordering them stitched since they were for my wedding but I took a chance and I must say I'm delighted with the tailoring.

Date of experience: September 19, 2017
Panash I. Panash Rep
over a year old

Hello Yasmine,
Thank you so much for your wonderful feedback. We are excited to know that your outfits were delivered to your complete satisfaction.
We look forward to seeing you at our webshop again.
Regards,
Team Panashindia.com

Florida
1 review
0 helpful votes
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I ordered a dress and it came so short in length. When asked they try to defend and closed the ticket. This is ridiculous. Full length anarkalis look so ugly if the length is not right. It is waste of money and I couldn't even wear it.

Date of experience: March 1, 2021
Canada
1 review
0 helpful votes
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Have not receive my product
July 1, 2023

This not my first time ordering with Panash and the experience has always been very good. This time is the worst experience ever. I ordered my clothes on June 7,2023 and I have been following up. They confirmed it will be shipped within 48hrs which has not been done. Following up again and they confirmed it will be shipped bu end of this week and it has not been done yet and I am getting very worried now. I already followed up 3 times.

Date of experience: July 1, 2023
Panash I. Panash Rep
over a year old

We apologize for the inconvenience and frustration caused by the delay in shipping your order. This is not the experience we aim to provide our valued customers. Please allow us some time to investigate before we reach back to you. Thank you for your patience and understanding.

Canada
1 review
0 helpful votes
Follow Shruti I.
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Overall it was good but the only thing which I don't like is that I was supposed to pay the customs which should be the responsibility of the sender because I already paid the delivery charges for the delivery.

Date of experience: September 25, 2023
Panash I. Panash Rep
over a year old

We appreciate your kind words for our products. However, it's important to note that customs charges are determined by the customs authorities in the destination country, and we have no control over these charges. We do provide information to our customers about potential customs fees when applicable, but these charges are typically the responsibility of the recipient.

Arizona
1 review
0 helpful votes
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Salwar Suit Review
July 2, 2024

Good but fabric is not the correct one. I was expecting Satin flowing material but got Taffada type stiff material.

Date of experience: July 1, 2024
Panash I. Panash Rep
10 months ago

Thank you for your feedback. We're sorry to hear that the fabric did not meet your expectations. We strive to accurately represent our products and appreciate your input. We're glad you liked the design of the dress. If you have any further concerns or need assistance, please reach out to us at support@panashindia.com. We'd love to see you in your new outfit! Do tag us or use #wearingpanash when you share your pictures.

Texas
1 review
1 helpful vote
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Hi guys, Panash India is one of the best online platforms for ethnic clothes shopping. I am a regular customer of Panash India. I ordered a Indo Western Sherwani and the product i got was the same as described on their website. I am fully satisfied with the quality of the fabric and finishing. I got my order in just with in week.

Date of experience: August 1, 2018
Massachusetts
1 review
0 helpful votes
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Not Satisfied
December 7, 2022

Very high priced and not worth for the quality. Paid 250 + $ for 3 Salwars and absolutely unworthy for that price.
Also the size is one step bigger for all 3 salwars order. I have to spend more now to redo reduce the size, as Panash return policy says they will take return if size doest fit. Not worth at all

Date of experience: December 7, 2022
Panash I. Panash Rep
over a year old

We are sorry to hear you had such an experience, but we really appreciate you bringing this issue to our attention. Thank you.

India
1 review
0 helpful votes
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Gorgeous saree
July 1, 2019

I wanted to gift a saree to my mom on her birthday and then I bought a banarasi saree from Panash India and she loved it. The quality is excellent and shipping is prompt. I would definitely recommend this site to my family and friends.

Date of experience: June 29, 2019
District of Columbia
1 review
2 helpful votes
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I ordered a saree on 3rd march, and received it on 14th March. They were quick. I loved the neat embroidery and the quality of the saree. The blouse was just perfect and as I wanted and mailed them. Will buy more soon. Thanks Panashindia

Date of experience: March 19, 2016
Singapore
1 review
1 helpful vote
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Best quality products
December 17, 2018

I was very skeptical about getting the lehenga choli from an online store but I took my chances, Panash India certainly did not disappoint me. The quality of the fabric and embroidery was amazing and the finishing of the outfit was great as well. I got my lehenga in the mentioned shipping time, I would highly recommend Panash to all the ladies.

Date of experience: December 17, 2018
New York
1 review
0 helpful votes
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False Advertising, Scam
April 30, 2024

I ordered 2 dresses from Panash India (about $50 sale price each plus shipping). One was canceled and refunded before shipping because it "was not up to their standards". The second one arrived and it did not look at all as described or as advertised in the picture. It was also almost completely see-through. I thought I received an incorrect item and returned to the site to double check with customer service. The listings for the dresses I ordered were gone. Thankfully, I had sent a screenshot to my mom so had a backup to show the differences in the product I received (incorrect sleeve and cut). They offered me only store credit "as they were bound by their policies" but their very policies say a full refund would be processed if the error was on their end. I finally convinced them to refund me, but it costs double what I paid for the dress to ship it back to them, and they would not take on any shipping costs even though they had falsely advertised the product. There was no satisfactory resolution. I am out $50.

Date of experience: April 30, 2024
Panash I. Panash Rep
over a year old

We're truly sorry for the disappointing experience you've had with us. It's never our intention to mislead or provide inaccurate information to our customers. We appreciate your feedback and will use it to improve our processes and ensure that such incidents do not occur in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We value your satisfaction and are here to help in any way we can.

Overview

Panash has a rating of 3.7 stars from 558 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Panash most frequently mention customer service, good quality and shopping experience. Panash ranks 6th among Indian Clothing sites.

service
81
value
75
shipping
81
quality
78
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