Overview
Oojo has a rating of 4.7 stars from 1,592 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
Clear and easy booking process. Also cost less than the other websites.Thanks
Got cheap ticket with simple / easy experience on the website, will definitely come back for my next flight booking, thank you!
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
You have explored a good (cost-effective) source /airline for us to travel to NY.
Thank you very much
Thank you for your feedback! We’re delighted to hear that you had a good experience booking your ticket.
However, it was taken time to receive email on booking confirmation.
Since, it was gone blank the page of payment done, but after a few minutes I have received details of booking confirmation via email.
Thanking you.
Regards,
Very unprofessional, unethical, immature company who had no clue on customer experience. Probably the worst tech used as no agent knows anything about any conversation. Been saying same thing to different people every couple of days. Got 5 emails for process refund. Everytime I click it gives me different number but I keep on getting email from OOJO to complete the process which never seem to get completed. Avoid the site if you can,,$50 saving is not worth the hassle if you get into any.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 300341
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Got the ticket for the mentioned price, no hidden fees, eticket delivered within minutes, so no concern if ticket is really booked or not.
Thanks so much for sharing your experience with us!
They helped me exchange tickets in a short time with a cheap price
Thank you for your feedback! We’re glad to hear that you received quick service and were able to exchange your tickets at a great price.
Sammy contacted us to follow up on our flight reservations for Los Angeles to Rome and the return flight. He was very helpful in clarifying the booking details, and assisting us with our seating arrangements. He patiently answered all our questions. We appreciate his patience, and very helpful assistance.
Victor and Jim
We are happy our agent Sammy did such a great job for you.Thank you for your review.
Looking for affordable flights with date and time flexibility was a breeze. Easy to choose easy to book. Like the xtra protection option.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Deferen was very friendly and professional. He helped with all the special needs for my parents flight. Thank You Deferen. =)
Deferen is an exceptional agent and we are so glad to hear about your satifaction with his service! Thahk nyou very much!
My flight time changed so they I contacted Oojo to get my connection tickets. The service was excellent. Tickets were reissued so fast.
Dear Customer, Thank you so much for your kind words! We're thrilled to hear about your positive experience with our travel agency.
This is the worse customer service experience I ever had in my life. Takes a full day to get anything done over the phone, when they pick up (many times the call goes literally to voice message)
The ticket protection they offer is also basically a scam.
Pay extra and buy your ticket elsewhere, no amount of money is worth the headache you'll have dealing with these people
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129885
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Absolutely the worst experience you could imagine. Due to an issue with their website,
They double charged me for the exact same set of tickets. They are now basically bargaining with me on how much I am willing to pay in processing fees (which is absolutely nothing) saying it's 250, then 200, and now 110 to get a refund. Wildly unprofessional.
I am having to dispute this charge with my bank because the customer service is useless and rude. Hopefully, I'll get the $780 dollars they wrongly charged me back. That'd be awesome, thanks.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 155239
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
After purchasing the tickets I got immediately a phone call with information about their another services, like how many pounds you can get per person for fly, protection plans, etc.It was really helpful. Thank you!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Always find the best ticket price with them! Like them
Thank you for your feedback! We’re glad to hear that you consistently find the best ticket prices with us.
I was very satisfied with their service as they contacted me proactively to confirm or get further information until your reservation was considered and e-ticket was issued. A few staffs contracted me to make sure everything is fine.
Dear Ai,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Good service, prompt, professional.
Quick follow up
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
These guys are crooks and will double-book & double-charge your credit card then they will agree to refund the money but however you will be asked to pay for the non-refundable tax per ticket.
It's a smart practice to extort hard earned money from vulnerable consumers.
What a shame and you've been warned.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 237713
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Superb service from the agent. Explained well the extras and gave very helpful information.
We are glad that our agent was able to meet your expectations!
Very responsive for our flight details though my husband is not in the mood to answer call due to our weather conditions I'm sorry about that. I truly appreciate your kindness and understanding. But I had a wonderful experience and looking forward to your service again. Good luck and have a safe night you all..
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Saves was very nice and professional,
This website informs you for every little chance
They are very very polite and helpful!
I really like and recommend this site!
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are really glad to hear such a good review coming from our customers. Thank You.