OntoDVDReviews 65

I sent a mixed batch of video tapes to ontodvd at the end of August/early September, having spoken to Callum a couple of times on the phone, and been very impressed with the response. The courier arrived to collect my tapes very promptly, and I received an e-mail in mid-September to say the transfer was complete, and requesting paymenrt via PayPal - this was done on 18 September (£120). Since then, I have been awaiting delivery, and have contacted the company on a number of occasions, I was given several reasons why the delivery has not been made - a couple of discs failed quality check, bad weather prevented courier collection, change of courier/backlog of delivery. I was told yesterday (8 October) that the delivery had left ontodvd on the 5th October and would be with me today latest. I have just spoken to ontodvd again, to ask for a tracking number, and been told that there is a note on the delivery from the courier which needs to be followed up - they will call me back! Having just stumbled on this site, I hope that I am not suffering from what a number of others seem to have suffered from, and that Callum will deliver on the promises he seems to be making. I will let you know what happens!

PLEASE AVOID THIS COMPANY AT ALL COSTS.
They are totally unprofessional and will rip you off. We paid over £100 for cine film transfers. When we finally recieved them, after waiting over a month, they were faulty. On the companies instruction we sent them back and were promised a refund. We're still waiting for the refund. We have contacted the company 9 times and keep being told that there's no one available to do the refund or that a cheque will be sent out within 7 days. During one phone call we were accused of copying the dvds before sending them back for our refund and told to SHUT UP. They are THE most unprofessional company I have ever come across. They are con artists who will take you for a ride.

Have not go a good word to say about these so called pro people they have more excuses than sinking of the titanic. Orders promised not completed or delivered on time. Do not trust anything they say as they cannot deliver as promised. I was promised 7 to 10 day turn around for my work had to fight to even get them back. The owner said that if any staff had promised that turnaround time they would not be working there (beware staff.) Please never never use this company.

DO NOT DO NOT DO NOT USE THIS SERVICE. I have never written a review of my experiences with a company but then I have never had such a TERRIBLE experience. They have yet to send me back my reels, are unaware of what they are doing, will tell you they will call you back and never call you back, never e-mail you, and will lie and curse to you over the phone (Branch Manager Jim called me a "$#*!head" and told me to "$#*! off", then hung up, after not wanting to hear what his own company had told me). I have never received such inappropriate treatment from a company in my whole life. Not to mention 800 feet of 30 years old video footage are still in their hands. Complete and utter failure of a company. Go with a Soho-based company in London who have the expertise and assurance you would expect from a company handling your personal memories.

This company was awful to deal with. Whilst the DVD conversion I requested was eventually done, the stressed involved in the process made it not worthwhile at all.

You may be considering this company to convert your family home videos to DVD because of their reasonable price. Go elsewhere is my sincere advice.

They will never contact you at all. I had to chase constantly and never once received a call. The conversion quality is average, the discs themselves poor quality and the cases are a joke. They will not discuss your needs and will not negotiate a price or return money to you. They will use terrible couriers and inadequate packaging to pocket the postage charge, give you wrong delivery times and tracking codes and make every excuse under the sun. They will never apologise for messing you around.

This is basically an amateur cottage industry set-up operating from a run-down area of Glasgow and run by a rude, greedy and lazy individual. Do not give them your business.

I put my wedding video into my VHS player after having it sat on a shelf for over 10 years. The video got tangled up and i had to snap the tape to get it out. I was horrified as this was the only copy of my wedding tape!

After searching the internet i can across OntoDVD.com i called them up and spoke to them in person. They told me to parcel up the tapes as they reckoned there was a good chance they could recover it. I sent them off via recorded delivery.

A couple of days later i phoned them up to ask if they had received them - they had - and the videos had gone to their studio for transfer to DVD. I did not hear from them for a couple of weeks so i called them and they told me the videos were still in the studio.

After 3 weeks i called again and they told me the tapes had been recovered and they were posting them back to me. Next day i got a recorded delivery parcel that contained my original videos and 2 new DVD's in a case with my wedding recovered!

Really good job by OntoDVD - i had to call them as they did not call me - but still a good service in my experience.

Not happy! It took nearly 2 months before I received the DVDs after I placed the order. Two of the DVDs only had 10 & 30 minutes of running time on them and as I had been invoiced for the full running time as stated on the tapes, I queried the invoice. After 2 emails and 2 phone calls I was fobbed off. In my opinion their website is misleading where it states "No extra charge for combining more than one tape on the same DVD, only pay for the combined total running times."