OntoDVDReviews 65

Sadly I didn't read the poor reviews until after they had my cine films and were behaving appallingly.

They took twice as long to process them from what they said and then having paid they took a month to send my order back to me.
They tell lies, don't respond to emails, never call you back and often don't answer their phones.
They told me repeatedly my order had been dispatched then when it hadn't arrived, they miraculously found it still in their possession.
The quality is better than the ones I made years ago but the films do not seem to have been cleaned and are full of dust spots and other dirt flickers.
I'm not impressed and would not recommend them to others - I'm just glad to have them back in my possession

I waited for weeks, was messed about and lied to by this company. When I did finally recieve my dvds weeks after I was promised I was devastated with the appaling quality of them. The times i did manage to be in contact with them i was dealt with foul & abusive language and when I asked for a refund, the guy said what do you expect for £5 a DVD. I expect the job to be done correctly like they advertise! And not to be treated like complete and utter crap!

Can thank you enough for getting my wedding video sorted out. I thought it was lost but it looks better than I remember even before the tape snapped. I am sending my other tapes before christmas.

After trying for 8 weeks with 14 Telephone calls 4 Emails & 1Recorded letter I failed to get a single response from OntoDVD.com, yesterday I posted my review on SiteJabber and a MIRACLE happened, Callum OntoDVD's boss telephoned me and I was bombarded with a hail of abuse, threats and foul language, this was followed up with an email. He told me to take the review off the site otherwise I would get no refund and he would contact his solicitor, I pointed out that almost 50% of the reviews on his company were mirror images of my complaints against him and that people had a right to warn others of company's like his and no amount of threats would make me take the review off. I will post the results of my County Court claim as soon as the case has been heard, any other complainants should consider taking court action against him and get them shut down.

I sent VHS tapes to be copied onto DVD. The results were pretty awful. I know that the quality of the VHS tapes was not good, but I didn't expect further deterioration in quality. Annoyed, I called OntoDVD to request a refund. The person I spoke too, Callum, refused and virtually accused me of wanting free DVDs, or of copying them and sending the originals back for a refund. Despite being outraged at this accusation, I reluctantly agreed to return the DVDs on the understanding that they would refund or replace them with better quality versions (if they accepted that they were not good quality) and, in any event that they would refund the postage for returning them (another £8.50). After I returned the DVDs, they allegedly recopied the tapes and sent better DVDs. The improvement was negligible! Now fed up with the fiasco, I had the tapes copied elsewhere to make sure that better quality copies were in fact possible. The versions I now have from the alternative supplier are fine. I have had no refund at all from OntoDVD, not even the additional postage cost that I was promised regardless of the outcome of my complaint. They no longer even reply to my e-mails. I would certainly not recommend this service.

AWFUL SERVICE! I will not use this company ever again. I sent them two VHS tapes and one DVC, the two VHS tapes were returned with DVD copies as requested, the DVC was missing with no copy. I rang them on numerous occasions (at no time did they ever ring me) to find out what had happened to it and they were totally clueless and said all they could do was replace the cost of the blank DVC, which incidently I never received. I lost an irreplaceable video of my father.
DON'T LET THEM LOSE YOUR PRECIOUS VIDEOS.