business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
Write a Review

About the Business

Old Navy is an American clothing and accessories retailer known for its affordable, stylish, and family-friendly fashion. A subsidiary of Gap Inc., it offers a wide range of casual apparel, denim, and seasonal trends for men, women, and children. Old Navy is recognized for its playful branding and frequent sales promotions.


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Founded in 1969
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Year Founded: 1969
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Old Navy has a rating of 2.3 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 13th among Discount Clothing sites.

service
153
value
135
shipping
127
returns
110
quality
123
New York
10 reviews
0 helpful votes
Follow Cosima H.
Unfollow Cosima H.
Send Message
Share Review
Report Review

Average
January 18, 2021

It's okay. Not too much for plus sizes women though.
That's all I'm going to say.

Date of experience: June 13, 2016
Canada
1 review
0 helpful votes
Follow Sophie L.
Unfollow Sophie L.
Send Message
Share Review
Report Review

Je suis très déçue et je trouve que le service après vente est très décevant sur le site il est écrit politique de retour 60 jours et quand j'ai essayé de retourner mes items, le site a refusé car le délai de 30 jours était dépassé. La personne au service par chat m'a dit que la politique avait changé en mai et pourtant en septembre sur le site ca disait toujours 60 jours. Elle m'a écrit qu'elle était désolé mais que je devais comprendre. Inacceptable!

Date of experience: September 24, 2022
Finland
3 reviews
0 helpful votes
Follow Tyler H.
Unfollow Tyler H.
Send Message
Share Review
Report Review

Großartig, schnell und ehrlich. Reibungslose Kommunikation und rasche Lieferung. Sehr zu empfehlen. Erstaunliche Kundenerfahrung und sehr schneller Service.

Date of experience: October 25, 2022
Australia
3 reviews
0 helpful votes
Follow James A.
Unfollow James A.
Send Message
Share Review
Report Review

Des couleurs superbes et des matériaux de haute qualité. De si haute qualité et si beau aussi. J'ai tout eu si vite que c'était parfait. Merci

Date of experience: November 17, 2021
Mexico
12 reviews
2 helpful votes
Follow Sylvia c.
Unfollow Sylvia c.
Send Message
Share Review
Report Review

Esta padre pero solo permite tener envíos en eua

Date of experience: May 11, 2016
New York
1 review
0 helpful votes
Follow Den W.
Unfollow Den W.
Send Message
Share Review
Report Review

Just had a terrible chat with an agent. My order is overdue and, it turns out, hasn't shipped yet. They won't either expedite shipping or guarantee that they will cancel my order. Instead, only when I pushed hard they said they would "try" to cancel the order and let me know within 48 hours if that was possible. This company has no interest in customer service. They've lost me as a customer over a $68 order that could have been easy to make right.

Date of experience: May 2, 2025
Alabama
1 review
0 helpful votes
Follow Catherine S.
Unfollow Catherine S.
Send Message
Share Review
Report Review

No wonder Old Navy is going under! They canceled my daughter's clothing orders for "fraud". I have never had an issue using a debit card with my own name and address on it with ANYBODY. Now all the items I ordered are sold out! Looks like I dodged a bullet anyway based on their awful reviews! Get your crap together!

Date of experience: January 17, 2025
India
2 reviews
1 helpful vote
Follow Device K.
Unfollow Device K.
Send Message
Share Review
Report Review

Saree more customer care number*******581saree more customer care number*******581saree more customer care number*******581saree more customer care number*******581

Date of experience: October 23, 2019