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North Carolina
1 review
0 helpful votes
Follow A'la J.
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Worst "service" ever! Sophia needs to be fired!
November 30, 2022

The absolute worst customer service I have ever received in my entire 35 years of existence. Sofia, the cashier in the print section in the Garner NC location was incredibly rude. I thought maybe she was just having a bad day. Nope, she was even worse today. Have already filed a complaint and won't just let this one go. She instigated an already tense situation. 10/10 she needs to be punched in the face. Sofia, if you see this, please find me, you have all of my information in your system. Call me. Show up. Locate me on Facebook. Whatever your preference. Would love to teach you how to keep your mouth shut.

Date of experience: November 30, 2022
Tennessee
1 review
0 helpful votes
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Does anybody work here?
February 15, 2022

Just left the OfficeMax in Columbia, TN. Pretty sure there was only one employee working the entire store. Was going to buy a new $400 printer. Waited at the cash register for 15 minutes. NOBODY ever came. The one employee I saw was doing the best she could over in the copy center helping like 3 different people. Me another customer we're waiting at the cash register... no one ever came. Seriously, you've got a 30,000 sq ft store and one person working the whole damn thing. I'll order my printer off Amazon I guess. The Regional VP of operations should be fired. Terrible

Date of experience: February 15, 2022
Arizona
1 review
0 helpful votes
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I try to shop locally but as these young kids come in to run things in our local store. We have low inventory and the store is not as clean as it once. Our store is always low on items and you can't find things you need. That's why I've started ordering online from other companies. Sorry, but you need some people in there that know how to keep stock up and have manners.

Date of experience: September 9, 2020
Oregon
1 review
0 helpful votes
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I was left on hold X2. Nobody came back on the phone after asking if they had ink in stock. Website malfunctioned X3. I'm surprised this company is still in business. In 60 seconds ordered fro Amazon for delivery to my door in 3-4 hours. OfficeMax? Never again!

Date of experience: September 12, 2023
Iceland
2 reviews
0 helpful votes
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QUICK SERVICE
June 10, 2021

I ordered 2 Blodgett single phase convection ovens. Staff and delivery persons were all extremely helpful in assisting me through the shipping, processing, and receiving steps along the way--going above and beyond to give excellent service!

Date of experience: June 8, 2021
Texas
1 review
1 helpful vote
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Robert Bass exhibits zero customer service, making empty promises and not responding or following up at any time. Guess the purchase of $4000+ worth of office furniture means ZERO to them! I am very disappointed! He absolutely ghosted me after I purchased SEVEN office chairs, after he said he would make every effort to get a discount approved!

Date of experience: June 28, 2022
Arizona
1 review
1 helpful vote
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Went yesterday into the store at Riverview shopping for software and supplies and was asked to leave because I would not wear a mask. They lost my business yesterday and all my future business. How stupid can the CEO and his employees be?... Do the damn research!

Date of experience: April 21, 2021
Texas
1 review
1 helpful vote
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I came in to pick up some laminating I had done. Upon entering the store it was a ghost town. There was no employee in the copy print center. There were no employees at the cashiers area. I finally noticed someone in uniform at the tech solutions area. I asked if someone could help me. She told me I would have to wait. Everyone was on break. Really?!? Everyone goes on break at the same time? She did not ask what I needed or how she could help. She just told me to wait. Not impressed! If I wouldn't have had an order to pick up I would have walked out.

Date of experience: August 27, 2022
Michigan
1 review
0 helpful votes
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I was very happy with my purchase of ink cartridges. They gave a 20% military discount. Told us they pay for old cartridges if you bring them in. Always have what I'm looking for. Great staff also.

Date of experience: May 16, 2022
Illinois
1 review
1 helpful vote
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We ordered & paid for a Shredder from OfficeMax on on 03/17/22. On 03/28/22 OfficeMax delivered an "Air Purifier." I began calling OfficeMax immediately upon deliver of the wrong item, and 20 phone calls and 15 days later, OfficeMax still has not processed our refund - our order was over $1,400! Every time we call, we are transferred overseas and given a different answer. I have NEVER dealt with such a terrible company in my life! Buyer Beware - DO NOT BUY FROM OFFICEMAX!

Date of experience: April 12, 2022
Florida
1 review
2 helpful votes
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I SHOP MY LAPTOP THERE WHERE IF YOU WAIT FOR A SALE THEY ARE LESS THAN ALL OTHERS. OTHER ITEMS ARE VERY HIGH PRICED. BROKEN COMPUTER OUT OF BOX WAS VERY HARD TO GET REFUND. COUPONS ARE NO GOOD ON ANYTHING GOOD, EXPIRE TOO FAST TOO. GAVE ME 24 HR 20.00 COUPON BY EMAIL- I GOT FOR ORDER NOT BEING READY ONTIME. GO TO USE IT AND NOT GOOD ON A LAPTOP. PRICE MATCH TO THEIR OWN STORE MADE ME RETURN THE ITEM AND REBUY ONE!. LAST BROKEN ONE WAS NOT ON SALE SO THEY WOULD NOT SWAP IT OUT. I AM NOT HAPPY WITH THE STORE AND ONLINE ORDERS ARE DIFFERENT FROM STORE SO IF YOU BUY ONLINE DON'T PLAN TO GET HELP IN STORE, BUY IN STORE FORGET ONLINE HELP. 3 TRIPS I HAD TO MAKE OVER ONE ITEM.

Date of experience: January 23, 2022
Florida
25 reviews
43 helpful votes
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Low!
December 26, 2017

They have gone downhill in a hurry. Please have the lowest expectations for this company. They used to compete well with Staples.com but now they don't.

Date of experience: December 26, 2017
Georgia
5 reviews
14 helpful votes
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Mixed feelings
December 10, 2017

On one hand, I go to office max every time i need office products / supplies lol however. I also hate myself afterword for paying their high prices when i could have bought off amazon for much cheaper

Date of experience: December 8, 2017
India
7 reviews
1 helpful vote
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Ordered Furniture
February 19, 2021

We ordered a table, chair, some stationery for our Office, they arrived on time. Product quality was great and got in the best deal. Will order again.

Date of experience: February 18, 2021
Pakistan
1 review
0 helpful votes
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If you need reviews contact this number i permote your business with unlimted positive reviews come my whatsapp zero zero nine two five seven eight seven nine five one one

Date of experience: February 21, 2024
New York
2 reviews
1 helpful vote
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I wish they were closer, so more locations would be great, but other than that they are a nice alternative to the others.

Date of experience: December 20, 2017
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
New Zealand
1 review
0 helpful votes
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Very bad service.
January 4, 2024

Very bad service. I order one chair one month ago. I never received it. I have called 3 times, and no feedback at all.

Date of experience: January 4, 2024
Indiana
1 review
0 helpful votes
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I should have bought a warranty for my laptop when I bought it! I just a warranty & am having trouble getting my money back!

Date of experience: July 1, 2023
Minnesota
1 review
0 helpful votes
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Stay away from this place lazy manager has to be retrained stay away from office max southdale france ave

Date of experience: November 19, 2021

Overview

OfficeMax has a rating of 2.6 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. OfficeMax ranks 16th among Office Supplies sites.

service
8
value
6
shipping
3
returns
3
quality
5