One of my bottles will not pump and customer service will not respond. I have not used the product long enough to say it didn't work (hair … used two months, no results yet). I would not rec
I have been using the products a little over a week. I love how the moisturizer feels And in combination with the serum my skin feels and looks really beautiful. My lashes were noticeably different within the first week using this product Daily. Can't wait to see how my eyebrows react.
I have been using Nulastin for several months now and my skin and I love it! My face feels hydrated and refreshed, the elasticity improved and this sensitive red head is pleasantly not allergic! Go Nulastin!
I am always skeptical of products like this because I feel hesitant to believe in marketing, but I figured I would give it a shot as nothing else really seems to work. I just finished my first tube of the hair serum and my hair has significantly filled in. I honestly can't believe it. I am recommending it to all of my friends and family at the moment!
I am absolutely LOVING my Nulastin product! I initially was attracted to the fact that the product line was cruelty free but was also searching for something to aid in my skin care. As a Mail Carrier my skin is exposed to the elements all day. Finding Nulastin has been a blessing. My skin feels clean and moisturized without any breakouts from heavy residue or clogged pores that other products have done in the past. The brow and lash serum are new for me as well and I love the improvements I'm seeing overall after only 3 weeks. Thanks Nulastin!
Well said. That you noticed your skin feels clean and moisturized without any residue issues is insightful. As an athlete myself, exposed to the elements, I've always loved that NULASTIN feels good on my skin and allows it to sweat, breath and behave as if it were in its natural state. Kind of like we had as kids!
I'm 70 and have always had sparse brows ( or if the hair was there it was too light to see). I've added eyeshadow, colored waxes, dyes, etc. on my brows to make them show up. I've always thought that if I just had brows I could be seen in public without much makeup, but I had given up. I tried this on impulse not expecting anything, but I have been surprised beyond words! I have lovely dark brows now and have even had to pluck some to clean up the lines. I never had to pluck my invisible brows before! Thank you so much! This is an amazing product! I couldn't be happier.
Your review truly put a smile on my face Anna. I appreciate you sharing your experience with us. It makes me so happy to hear at 70 years young you are loving your brows again!
When I first started using the lash product I was a little hesitant because I had slight irritation. I reached out to the company's customer service team and they gave me a bunch of awesome troubleshooting tips. I realized that I was using WAYY too much serum. I also have a fair complexion so they advised me to use morning only until I got used to it. This definitely did the trick because the irritation completely went away and I started growing eyelashes. My eyelashes were so long that I had to start using it only a couple of times a week. I love this product so much. I can't wait to try their skincare line next!
I've been using Nulastin for about 12 weeks & have to say the results have been beyond what I anticipated. I am now going to try the cream to compliment the serum & toner. I am 54 years old and my lashes are really lush.
I purchased the brow and lash set. I used it 2x per day for 3 months and compared to Latisse this product fails miserably. Also, I noticed the brow bottle turned brown inside, dirty or something was growing. I immediately threw it away.
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I am blonde and fair skinned and have never had great eye lashes. Since I started using the eye lash serum there is a DEFINITE difference. I can't believe my lashes could become thicker in my 50's! -Kathy G.
Thank you Kathy! Can't wait to see you.
I am shocked at the results! This product is so easy to use and I am so happy with it. The results have been amazing for the three months I have been using it. Thank you so much! Also, its subscription model ensures that my favorite product never runs out. I highly recommend this product to all guys out there.
I just returned this product having recently purchased it and was so disappointed. For one, it is like water, even after shaking container, which is so small. There is barely anything in it to even brush on in your brows. I expected more firctge exuberant price. I bought 2 containers and even that wasn't significant since they are so small. I never opened the second as when I did the first, when I shook it it sound like just a little bit of liquid was in it. Don't waste your money.
Hi Louise - Quick question? Did you reach out to NULASTIN Customer Care when you first experience frustration? Our VIP Specialists are exceptional at customer satisfaction. Without knowing your last name, it's hard to find you in the order system. We do have a number of Lousie's... but no one with a K in their last name. We would love to make this right for you. Our goal is for you to be happy and get the results you are seeking. May I throw out an olive branch and have you contact us at customercare@nulastin.com? (customercare at nulastin dot com).
Quick comment on formula viscosity. It's much thicker than water. If it were water, it would drip when applied to the lashes and brows and you defiantly don't want that. As for the container size. Not sure what to say there. We provide 3mL of serum in a container that has enough space to accommodate the displacement once the wand/applicator is plunged inside. The internal and external volume of these tubes is substantial. Not sure if you've ever purchased a liquid eyeliner? If so, it may be worth revisiting the visual compared to a beefed, up, double walled lip gloss.
Looking forward to hearing from you.
At Your Service,
Leah Garcia
Founder & CEO
I have gone through two bottles now, and my lashes have never been so full and long. It doesn't take much product, just a quick swipe along my lash line, and by midway through my second bottle I noticed I didn't need mascara to get that long appearance. I constantly get asked where I get my lashes done and I love saying "I don't, it's all Nulastin Lash Serum!". I loved my results so much I started the Brow serum and after surviving my middle school days of overplucking, they are actually starting to grow in thicker than I have seen in years. I love that the products are science backed and not damaging like extensions or microblading. I will never change my Nulastin routine, it's so very easy and truly a little goes a long way!
I tried the entire nulastin skin care line and I have to say that o loved the hydrate serum! The facial moisterizer has a strange smell but I eventually got used to it! The exfoliating beads are great it at first made me feel like maybe too much fragrance with the smell but it never broke me out so that's fantastic and I have sensitive skin!
Thanks Nulastin!
I have no idea if this works, but I am having a reaction to sunlight. I used 2x on my eyelashes, according to the directions and my eyes hurt quite a bit when I entered the sun. The skin around my eyes isn't red, but my eyeballs hurt in the sun. I have transition lenses on my glasses so they have UV protection. I'm returning it. It's actually quite alarming.
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
Ok so I bought this product in mid-May and was very skeptical. I have tried so many others and have not been happy with any of them. I wanted not to like this because of the price but I was very pleasantly surprised because it's the best I've used and totally works. My first tube literally just ran out two days ago so it definitely lasted a month and a half despite the size and with twice a day use! I had very sparse Brows growing up in the 80s and plucking like crazy so I got micro blading which looked terrible with sparse blonde brow is showing through. Nulastin has Totally filled in most is the spots! Buying 2nd one now!
Thank you for taking the leap Mia! Really appreciate your business and your fabulous review.
My girlfriend had been struggling to achieve the lash length that she wanted. I surprised her with Nulastin LASH & BROW set and she started noticing longer, fuller lashes & brows after 2-3 weeks. She was stoked with the results and continues to use the products with great success.
Know what you are buying. There is barely any product in these tubes. They are smaller than sample sizes. I paid $139.95 for two of the smallest tubes!
Actually the tubes are not sample sizes. They are 3mL of serum, comparable with industry standard. Most women get 2-3 months from one tube. Sorry you were disappointed at first glance. We would love to know how the results go once you finish. Please feel free to reach out to us at the company. Our goal is your complete satisfaction.
Due to thyroid problem - my eyebrows where thinning
Especially on my left eyebrow -I lost ALL the hairs from the arch on. Leah advised me to apply the serum twice a day - due to work schedule I only applied once - and used my eyebrow pencil as usual - once the serum dried it act as a base... two months later The HAIRS GREW BACK!
I had used Dr prescribed Latisse that was more expensive and did not work as well ( Dr. prescribed for eyelashes - told me can be used for eyebrows)
Nulastin is natural - it's true - and will not disappoint you - the Company stands by their product!
From someone who has had issues with eyelashes and eyebrows my whole life, I so appreciate hearing of your results Kee. It's an amazing moment in life when we get a second chance to reveal our true selves.
I cannot recommend Nulastin enough and actually have recommended it to many of my friends! I lost all of my hair, eyebrows, and eyelashes in 2016 due to chemotherapy. I was also recently diagnosed with Hashimoto's (low thyroid) which definitely did not help the hair loss or regrowth. Although my hair came back (mostly, but still thin on top), my eyebrows did not and my lashes were short and thin. I tried Latisse for 6 months with very little regrowth on my brows. I had been "drawing on" my brows for over 2 years and was ready to try tattooing or micro blading but decided to try one more product after chatting with Leah on Facebook. I just have to say that the personalized response and customer service is phenomenal with this company! I started using Nulastin on January 1st 2019 and the pictures say it all! I would never leave home without drawing my brows on before, now I don't have to do anything to them! I'm getting ready to order the lash serum and skin care line next... I'll keep you posted!
*Pics 1,2- 1/1/19; Pics 3,4- 2/3/19; Pics 5, 6, 7- 4/13/19.
This truly brings tears of happiness to my eyes. Thank you for sharing your testimonial. You deserve all the blessings your heart desires. [Leah Garcia, Founder & CEO]
Answer: The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity.
Answer: Hi Beth, great question. Our BROW serum is fragrance free, so no need to worry! If you have any additional questions feel free to email us at customercare@nulastin.com.
Answer: You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, and hair will gradually revert back to their original appearance. The good news is that you can decrease usage after you've achieved a desired look. For LASH, BROW, and HAIR products: Once you reach a point of satisfaction, you can apply the serum once per day. Another option is to decrease application to three or four times per week. When you want to increase the results again, go back to using twice per day.
Answer: We are sorry to hear you have encountered a dry brush. Our manufacturing facility is GMP (Good Manufacturing Practices) compliant with the Food and Drug Administration's cGMP program. GMP programs offers assurance the filling process for our 3mL serum adheres to strict standards. If you could please email us at customercare@nulastin.com, we would be happy to further assist you.
Answer: Thank you for reaching out and sharing your concern. First off, we would like to thank you for being a loyal customer. The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity. Let's have you give this a try, ok? We recommend keeping the unused serum in the refrigerator until you are ready to use it again, so the DNA proteins maintain their full potential. Please keep us posted on your progress.
Answer: We have heard from many customers with hypothyroidism. Many of them have seen great success while using NULASTIN. There is an intimate connection between the hair follicles and the extracellular matrix that supports the follicles in the skin. Not only is elastin and its precursor, Elastatropin® (our exclusive DNA protein), synthesized by the cells in the hair follicles, but the follicles themselves appear to depend on elastin and the structure of its matrix for their function and vitality. NULASTIN nurtures the cells that produce hair follicles. Our formula has five active ingredients - all designed to deliver positive results. That said, everyone is different. What we can not predict is how you will respond to NULASTIN's follicle fortifying serum.
Answer: We have products for the LASH, BROW, SKIN and HAIR. You can find all of our products on our website!
Answer: Regarding the prevention of male pattern baldness, we are confident that addressing the health of the hair follicles in the scalp, specifically the elastin and Keratin proteins will improve the vitality of the hair. But in all honestly, if male pattern baldness has already damaged the follicles beyond repair, there is no treatment that can bring dead hair back to life. That being said, if there is life in the follicle - no matter how dormant it may be, we believe that we can help! Certain spots can be problematic and may take six months or longer to look better.
Answer: Your brows, lashes, and hair will stay thick through their natural growth cycle, then they will return to their regular state when you stop using the serum. The good news, is that you can back off after you achieve a desired look. Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
NULASTIN has a rating of 3 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NULASTIN most frequently mention customer service, brow serum and skin care. NULASTIN ranks 3rd among Eyelash sites.
Hi Salud, we are so sorry to hear that you are having issues with your pump. We replied via email on 1/25 & 1/27 with troubleshooting tips. We look forward to hearing from you soon! We will always take care of you!