I wanted to love this product as I purchased based on the amazing reviews on Facebook, I purchased both eye lash and brow serums and as soon as I put the eye lash treatment my eyelids and eyes were red and eyelids appeared burnt! I'm stopping the treatment as this has never happened to me. I see other people complaining about this issue I hope someone reaches to me, not happy
:(
First, the brow serum works wonderfully. With consistent use over three weeks, my brows became fuller. I have a before and after photos to prove it. I've been using Nulastin for my hair, and while I cannot see the difference, I'm confident that the one area I've been focusing on will fill in some more.
The customer service team is exceptional as well. I goofed on my order and they took care of it.
Now for the bad news. When I finished using Grande lash (used for years and never a problem), I gave my eyes a week to rest and then started to use the Nulastin eye serum. Within a week, I developed a stye and an infection in my right eye. The swelling, pain, and oozing became concerning, so I had to go to an ophthalmologist (diagnosis code H00.021). Ten days on drops plus a nightly antibiotic was the antidote. Cost for that was close to $200. My eyes are not overly sensitive since I've had lashes glued on a handful of times without incident. Needless to say, I will not be using the eye serum again.
Hi Sharon, my name is Ami, I am the Director of Customer Service here at NULASTIN. I would first like to thank you for giving NULASTIN a try. I am thrilled to hear about your BROW results and keep at it with the HAIR serum, progress is a journey.
Next, I am so glad you took the time to share your experience with our Lash serum. I truly believe we can help ease your transition into using our LASH serum if you were open to some additional information; as we have found, with several individuals, it just took a well planned application process. Would you mind sending us an email at customercare@nulastin.com so we can get this all taken care of?
I hope to chat more!
I refused to believe this serum was causing my eyelid irritation because it worked well for lashes and I didn't want to stop using it. I went to allergist and did prick test, patch test, food sensitivity and when nothing was identified, I had to come to terms that it was the Nulastin :( I really wish I could keep using but unfortunately even after I've stopped using the serum for 6 days, my eyelids still look very burnt/irritated,
Hi Mariah! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I have lash extenstions so am not posting a photo. I am 10 weeks into using the product and ready for a refill. I was on the fence about reordering but think I may be starting to see a little difference. Also, my eyes burned for about 8 weeks but it seems to not be so bad the last couple. I want to give it a fair try as I do think it is a good product and an ethical company.
NULASTIN is a fantastic website that offers a lash serum as well as a brow serum that helps grow brows that are both thicker and longer without the use of mascara or eyebrow filler. NULASTIN Lash conditioning serum is a lovely product that I enjoy using. After using it, I found that my brows are looking great. The product is also delivered quickly.
I started using it and my eyelids got very itchy and red... but I thought I started seeing results so kept using it.
Now I have bags under my eyes from the irritation and my eye doctor just put me on a steroid pack to get the inflammation under control.
Disappointed because it was starting to work but can't take the side effects
We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
You must get this product. Even if you have tried every product out there! Believe me, I understand. Been there done that.
I am so glad I took a step of faith and ordered Nulastin Lash serum. It really does work. Stay consistent in using it! It took a couple of months for my lashes to really be noticeably only longer, but when it happens, WOW! Last time my lashes looked this good, I was in my twenties. Now at 50, I appreciate the quality product that helps me look better. Even without makeup!
I've always had to "draw" my brows on, they were patchy and thin. NO MORE after using Nulastin! I have to brush my brows now and that's it! I'm 69 years old and am considering having them waxed for the first time in my life.
I have tried many different products and these are BY FAR the best. They actually work! My skin feels and looks amazing. My lashes and brows have never been longer or fully. I constantly get asked how my lashes are so long! I can't live without NULASTIN products. I tell everyone to use them! Do yourself a favor and order some today!
My girlfriend and I started using Nulastin after a particularly dry winter and can't stop saying great things about it. We've gotten a few compliments and have had the chance to share it with some of our friends. Will definitely be buying more when we run out.
I've never had such GREAT customer service as I have with this company! I had a little issue with a product I purchased, within minutes they fixed the issue and offered to allow me to test another item. I truly appreciate the customer service support and reps for their quick responses and caring attitudes! I will definitely purchase from them again! 10 Stars!
I've always had a lot of lashes but very short. With Nulastin my eyelashes grew incredibly long. The only problem is that they tend to turn towards the side I sleep on. Lash primer helps to straighten them out. As for the brow serum, yes my eyebrows grew out but they were gray probably because I am 68. Easy enough fix - just colored my brows. This product certainly does live up to the expectations!
Thank you for sharing your experience Andrea! We are so happy to hear that you are loving your results at 68 years young.
I was born with gorgeous long and dark lashes (even had a 5th grade teacher tell me to go to the girls room and wash off the mascara on my eyes... and of course I was not wearing any). But 40 years of trying to look "finished" with my makeup and using mascara had ruined them... becoming short and sparse. I tried Nulastin because I had been looking for a natural solution, so I researched and loved what I read about the ingredients and the company philosophy. I started in early August 2018 and used it two times a day (and I am still using my first tube). My lashes are long, dark, and healthy again... and oh by the way I am 60 and I never ever thought they would look like the lashes of my youth ever again. My lashes look amazing and I could not be happier with my results and have had people comment on them out of the blue. I no longer wear any mascara... and I do not need to!
I have seen some people wondering why the lash and brow tubes are so small. The company explains that they do not package in larger/flashier packaging opting instead to use truthfully sized tubes.
They are the perfect size for tucking in a purse or carry on. My first order of lash and brow lasted 9 weeks! Just one more reason to love this company. I hate opening a package and finding it half full or hollow underneath. This company packages honestly, provides a great product and has made me a believer.
Hey Cheryl - Thank you for your comment on this. I really appreciate it.
I am so excited and happy to write and let you know of my wonderful results with the lash and brow combo.
I am 55 and due to stress and thyroid issues, was watching my lashes and brows disappear at a startling pace. I tried fillers, volumizing mascaras and brow thickeners. They were terrible as I am not a makeup person. On me, it was so obvious...
Long story short - I ordered the lash and brow pack on May 15,2019. Today is June 29,2019. I started out using it once a day and am now using both morning and night. I am ordering again and also would like to try the skin care products.
Thank you! I can not adequately convey to you how grateful I am to see the growth and fullness back in my lashes and brows. I had to (carefully) wipe away tears this morning when I realized that it was becoming more difficult to get the wand behind my long lashes! I took a before pic and another today. Before pic was June 7, first day of use. After pic June 29,2019 I am wearing ONLY mascara in BOTH pics. That is how far gone my lashes were. Look at them now! Thank you again,
Cheryl Hasbrouck
P.s. I just placed my second order, this time including the skin care products.
My eyelashes are amazing. Even my 12 year old daughter noticed. My brows are coming in great too - still struggling with one spot on inner brows but it's only been 2 months and hair grows in cycles. I also really need them shaped but with COVID I'm not doing that. But the picture speaks for itself. I'm 47.
Not only did I see thickness quickly, but their customer service is fantastic. Better than latisse and faster results. I am a lifelong customer! Kudos to Leah Garcia for making this fantastic product.
I appreciate this note so much Maureen. Thank you!
Whew... My eyebrows and eyelashes are lovely, full and thick. I thought this would never happen due to a hypothyroid condition. After diligent use to, I look forward to shaping, tinting and keeping up with the full brow trend. Bonus... no irritation or side effects despite sensitive skin and eyes.
My incision was really bad and I thought I would have a huge embarrassing scar. I started using Nulastin and everyone is in shock to see the before and after pictures. You can barely notice the scar! I recommend this product not only scarring, but for beautiful skin!
Thank you Nulastin!
Jodi S
Santa Rosa, California
Thanks so much for the testimonial Jodi. Did you mean to give the product one star? Or was that how you felt about the hand surgery?
I have tried multiple skin care products over the past few years, but was fortunate enough to receive a sample of Nulastin. I immediately added the line into my daily routine and my skin felt amazing after just a few uses. I also used the lash and brow serum and after only 3 weeks had noticeable changes in the length of my eyelashes! I love that Nulastin was created using safe ingredients and am excited about making it a permanent part of my skincare regiment!
Thank you Melinda! We shall always strive to exceed your expectations. Please take before and after pictures so we can document the changes. Enjoy the breathtaking transformation ~
I've been using Nulastin as my primary moisturizer (AM and PM) for several months and am amazed at the improvements I've seen to both tone and texture. Truly remarkable results happened following a trail-running fall that literally scraped some significant skin off the right side of my face. OUCH! I increased my application of Nulastin for weeks after the fall, and I can barely see any sign of the scrapes after 7 weeks. It's my new best friend (sorry Edie!)!
Thank you so much Rebecca D! The fact that you are a trail runner, connected to your body and staying healthy means the world to us at NULASTIN. We excel when it comes to keeping your skin, lashes & brows BEAUTIFUL despite Mother Nature's elements and hardships.
Answer: The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity.
Answer: Hi Beth, great question. Our BROW serum is fragrance free, so no need to worry! If you have any additional questions feel free to email us at customercare@nulastin.com.
Answer: You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, and hair will gradually revert back to their original appearance. The good news is that you can decrease usage after you've achieved a desired look. For LASH, BROW, and HAIR products: Once you reach a point of satisfaction, you can apply the serum once per day. Another option is to decrease application to three or four times per week. When you want to increase the results again, go back to using twice per day.
Answer: We are sorry to hear you have encountered a dry brush. Our manufacturing facility is GMP (Good Manufacturing Practices) compliant with the Food and Drug Administration's cGMP program. GMP programs offers assurance the filling process for our 3mL serum adheres to strict standards. If you could please email us at customercare@nulastin.com, we would be happy to further assist you.
Answer: Thank you for reaching out and sharing your concern. First off, we would like to thank you for being a loyal customer. The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity. Let's have you give this a try, ok? We recommend keeping the unused serum in the refrigerator until you are ready to use it again, so the DNA proteins maintain their full potential. Please keep us posted on your progress.
Answer: We have heard from many customers with hypothyroidism. Many of them have seen great success while using NULASTIN. There is an intimate connection between the hair follicles and the extracellular matrix that supports the follicles in the skin. Not only is elastin and its precursor, Elastatropin® (our exclusive DNA protein), synthesized by the cells in the hair follicles, but the follicles themselves appear to depend on elastin and the structure of its matrix for their function and vitality. NULASTIN nurtures the cells that produce hair follicles. Our formula has five active ingredients - all designed to deliver positive results. That said, everyone is different. What we can not predict is how you will respond to NULASTIN's follicle fortifying serum.
Answer: We have products for the LASH, BROW, SKIN and HAIR. You can find all of our products on our website!
Answer: Regarding the prevention of male pattern baldness, we are confident that addressing the health of the hair follicles in the scalp, specifically the elastin and Keratin proteins will improve the vitality of the hair. But in all honestly, if male pattern baldness has already damaged the follicles beyond repair, there is no treatment that can bring dead hair back to life. That being said, if there is life in the follicle - no matter how dormant it may be, we believe that we can help! Certain spots can be problematic and may take six months or longer to look better.
Answer: Your brows, lashes, and hair will stay thick through their natural growth cycle, then they will return to their regular state when you stop using the serum. The good news, is that you can back off after you achieve a desired look. Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
NULASTIN has a rating of 3 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NULASTIN most frequently mention customer service, brow serum and skin care. NULASTIN ranks 3rd among Eyelash sites.
Hi Maria,
We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
There’s no timeline on receiving a refund. We offer a lifetime satisfaction guarantee. So, there’s no rush if you want to keep the product longer and try the troubleshooting option. If you prefer to return, that’s not a problem. Please email us at customercare@nulastin.com.
We sure would love to make this work for you and have you continue experiencing NULASTIN’s benefits.
Best,
Leah Garcia
Founder & CEO