business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Reviews Summary

Nike has a rating of 2 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nike most frequently mention customer service, delivery date and next day. Nike ranks 590th among Shoes sites.

service
181
value
174
shipping
170
returns
153
quality
161
Illinois
1 review
0 helpful votes
Follow Vicki H.
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Done with Nike shoes
July 6, 2022

This is the second pair of Nike shoes that have fallen apart that I bought my son in 1 year. The first pair the eyelets for the shoe lace ripped. Yes ripped so you could not tie the shoe. Several of them. When got looking it looks like cardboard under the fabric. My son likes Nike so we bought another pair in 3 months the whole sole split in half. These are basketball shoes, so 3 months is not long when he wore then 4 times in Sept, for a camp. Then he just started basketball for the school and they split before the 1st game. He wore them maybe, 20 times. Theses shoes were $150.00 each pair. We have bought Nike for all 4 of my kids and will not buy them any more. Even worse they don't stand buy there shoe when they fail. Sorry Nike you lost my confidence in your product.

Date of experience: July 6, 2022
Canada
1 review
1 helpful vote
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Overpriced, fragile products that last maybe a year if your gentle with them.
They're destroying their own brand even be alienating their customers and supporting sexist messages in there advertisement.

Date of experience: April 7, 2023
Rhode Island
1 review
1 helpful vote
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Quality Shoes, Egregious Service
September 11, 2022

Excellent quality of shoes but it is beyond my comprehension how the largest sneaker manufacturer on the planet takes 6-8 weeks to process and deliver shoes that are advertised as in stock. Zero issues getting the same exact products from Finish Line or Foot Locker so spare us the supply chain excuse, its two years old- how about holding your distribution centers accountable. Word to the wise- pay more ordering outside Nike and consider it a frustration fee, at least you will have your order in the same season.

Date of experience: September 10, 2022
Arkansas
1 review
4 helpful votes
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Bunch of racist, anti-American cowards. Why would anyone want shoes from a wimpy company as this? Disgrace. Will never use Nike products again. Move your business out of here, no one wants you in this country anymore. Y'all don't even deserve the one star given. I would go lower it it were possible.

Date of experience: July 3, 2019
Minnesota
3 reviews
0 helpful votes
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Damaged goods no refund
December 22, 2022

A gift that was clearly stained and sewn incorrectly. The item was no longer in stock. Refused to do anything. Quite arrogant from customer service to management. As though I should feel great at being their customer. 100% will never purchase Nike again. Shame on this organization. Pathetic.

Date of experience: December 21, 2022
Florida
1 review
1 helpful vote
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Don't order anything that you need in a specific frame. My past two orders sat at the facility ready to be picked up for days without explanation. Every time I contacted them, they could provide no explanation! You can't get any help until your expected delivery date has passed. Regarding why it shows ready for pick up and doesn't ship…they may have well said your guess is as good as mine! Will NOT order again.

Date of experience: August 10, 2023
North Carolina
1 review
13 helpful votes
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Overpriced Products
September 5, 2018

I haven't bought Nike shoes in years because their overpriced and their clothing is only good to buy at a discount although they don't hold up any better than my other clothing. Just can't support a company who give a contract to a man that supports Fidel Castro, who killed and murdered his own people to get control of a country that had missiles aimed at the United States for decades. Think cops are bad here, go try your protest in Cuba.

Date of experience: September 4, 2018
Canada
1 review
2 helpful votes
Follow Manpreet K.
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I ordered one pair of shoes and have been waiting for them for over a month. When I spoke with their customer care representative, they indicated they had no idea what I was talking about. At the very least, pay closer attention to your service area.

Date of experience: June 19, 2023
California
36 reviews
45 helpful votes
Follow Lauren M.
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Nike is a good, reliable source for shoes, especially athletic related. They can get pricey, but I've never had any problems with any shoes I've purchased from them, their quality, or customer service. Although, the clothing can be hit and miss. Items are constantly in and out of stock, and sales don't happen too often, but they are good when they do. Shipping is usually pretty quick as well! Overall, no complaints. If you live near a Nike Outlet location, do check there inventory before making a purchase if you don't have anything in specific you're looking for.

Date of experience: November 28, 2021
Florida
1 review
0 helpful votes
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Good
July 19, 2021

I always order at nike.com what I like. I am also sure that everything will be good. But this time I was waiting for my order a little bit longer than usual. But it didn't stop me from enjoying the purchase.

Date of experience: July 18, 2021
New Jersey
1 review
0 helpful votes
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Good
September 30, 2021

This shop is good. I found here a lot of interesting things. And also I want to add that my first order here came to me very fast and everything was ok with it. Now I'm looking for the next pair of sneakers here.

Date of experience: September 29, 2021
GB
1 review
14 helpful votes
Follow Chris T.
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This is a warning to anybody who's contemplating purchasing some custom Nikes...
My air max 95 customs turned up today that I had to spend £145 for.
On inspecting them, I was deeply shocked with how bad the quality was.
The under sole wasnt glued to the midsole at the back on the left trainer.
The paint work on both of the midsoles is patchy,
The under sole on the front of the right trainer is noticeably off to one side rather than central.
Seriously disappointed and dissatisfied.
Now I'm going to have to mess around with my own time and money trying to sort this out!
0 out of 10 for me. Ridiculous!

Date of experience: February 12, 2020
District of Columbia
3 reviews
0 helpful votes
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I'm being fair when scoring Nike a 3 out of 5, I used to love their gear, but now it seems that the quality just isn't there. Quality definitely gone downhill and for that reason, my rating shows that. I would have loved to give ya a 5 out 5. Sorry x.

Date of experience: February 6, 2024
Canada
3 reviews
0 helpful votes
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I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Date of experience: March 5, 2024
California
2 reviews
0 helpful votes
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Air Force 1s
July 16, 2021

Hi it's Rafael!

I just posted "how to style: air force 1s | summer '21 outfit ideas!" on my YouTube channel: Rafael Mendoza!

I love these shoes! They are very trendy and can be worn with any color scheme. I am a size 9 1/2. This shoe is also very durable and breathable. Perfect for the summer! I have had these shoes for over a year and have not noticed any distress. My only complaint is that the shoe runs a bit large. But overall, amazing quality!

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Date of experience: July 15, 2021
Australia
2 reviews
0 helpful votes
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Overall good experience!
October 18, 2022

Overall good experience, when you are buying Nike shoe's quality is guaranteed, for every use, I would say especially sports. Delivery could be a little bit faster but I only waited a couple days more than I expected, so no big deal.

Date of experience: October 18, 2022
Canada
2 reviews
3 helpful votes
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Fantastic!
April 6, 2017

Fantastic equipment quality and lately that comes at a reasonable price (if not to talk about some exclusive models). I own an enormous number of different clothes and shoes made by them and those are just perfect for sports and everyday use!

Date of experience: April 5, 2017
Slovenia
7 reviews
2 helpful votes
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Adore nike
August 5, 2023

Not only have this company been producing convenient sneakers for different purposes for a very, very long period, but also their tracksuits are my fav ones!
Delivery is seamless, stuff is always on time, why the hell I should attend offline stores, hm? ;) It's pointless!

Date of experience: August 4, 2023
South Africa
1 review
1 helpful vote
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Lack of communication
August 17, 2023

Bought a pair of sneakers online 6 days later no delivery nor email response. Claiming free delivery which is not true had to pay a good R250 for so called handling fees. Ridiculous service for such an elite brand.

Date of experience: August 17, 2023
South Carolina
1 review
1 helpful vote
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TERRIBLE
September 30, 2018

Terrible service. Sent a pair of batting gloves back that were damaged and nike would not stand behind their product. This says a lot about a company. I will not purchase any more merchandise and will tell all my friends! I'm sure Mike Trout would like to know that products he has endorsed are torn with one use!

Date of experience: September 30, 2018