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Newegg

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Arizona
6 reviews
45 helpful votes
Follow Patricia S.
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I've used them many times to purchase my computer electronics gadgets. Awesome delivery time. It's great if you live in a small town where you don't have access to larger stores or for anyone who wants to skip the running around. I've never been disappointed. My IT guys also buys everything from Newegg.com

Date of experience: May 23, 2011
Hong Kong
5 reviews
4 helpful votes
Follow Devonshire R.
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Usually very reliable. They seem to be adding many new non-computer categories via the "marketplace" style third-parties. Not sure I am a fan of this. My experience with these types is so-so at best. Seems most are Chinese based sellers who seem to exaggerate the functions and quality of their products (to put it nicely). So what if you can save 30% off on a tripod if the damn thing never works!
In regards to newegg.com themselves, they are great for any laptop or desktop computer stuff you need. I just advise being careful with the third party sellers.

Date of experience: April 9, 2012
Indiana
3 reviews
3 helpful votes
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Fast shipping, good prices and an awesome selection of products, beats bestbuy by a huge margin... only drawback is that if using credit they will only ship to your billing address, though not a biggie.

Date of experience: August 5, 2013
Pennsylvania
8 reviews
7 helpful votes
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Successful with them
January 13, 2021

Never had a problem getting my parts from them even though the shipping was sometimes a tad slower than desired. The times I've needed to make a return they always accepted valid merchandise back no questions asked.

Only issue is they're always out of stock and overpriced on new graphics cards. Hard to complain about much in my experience otherwise.

Date of experience: January 12, 2021
Canada
4 reviews
6 helpful votes
Follow Ian M.
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This is one of the better electronics sites out there. I ordered UPSs for work. They arrived in 2 days with the free shipping option. Awesome! Well packaged. Items just as stated.
Maybe not the cheapest but close. Barely higher than Chinese based companies. If you don't want to wait 6 weeks+ for stuff to come from China then I highly recommend Newegg.

Update: I have reviewed newegg.ca only. I cannot speak about newegg USA, Singapore, Australia, etc. I recommend that buyers look for specific reviews on those.

Date of experience: February 8, 2016
Newegg S. Newegg Rep
over a year old

Hello Ian,

Thank you for taking the time to provide us with this positive feedback. We’re glad to hear that you received your UPS’s EGG-ceptionally fast! Please email us at wecare@newegg.com if you have any questions and we’d be glad to help.

Newegg Support -Tori

Nevada
3 reviews
9 helpful votes
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Awesome, they sent exactly what I wanted, at a great price, and very fast shipping.

I've used them (3) times, every time has been perfect.

Before you buy "anything", check newegg.com first.

Never use DHGate.com = lies, wrong item, slow shipping.

Date of experience: January 15, 2014
Rhode Island
2 reviews
21 helpful votes
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Have been buying from Newegg for at least 10 years. I find they have consistently good prices, a nice variety of products, quick shipping, and very little need for customer service because they get it right the first time. I've spent thousands at their site, along with others, and they currently lead the top 3 or 4 that I buy from. My experience with them spans memory, motherboards, hard drives, SSDs, power supplies, video cards, and miscellaneous boards, keyboards, mice, etc. I refurbish computers at a local community center for donation to needy families, so the need for low price and high quality is always on my mind. Good shop to do business with.

Date of experience: March 31, 2016
California
3 reviews
2 helpful votes
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Newegg is awesome, best prices in the business and they always deliver on time (sometimes sooner). Great stuff, and I'll use them again in about ~3 months when I buy parts for a new computer.

More discount codes would be nice.!

Date of experience: November 17, 2013
California
2 reviews
5 helpful votes
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Where is my order?
April 24, 2018

I ordered a new wall charger for my Apple laptop on 4/12/18. It's now 4/23/18 and no sign of delivery. In fact, the lick for shipment tracking doesn't even show that the charger has been shipped! If you need to actually receive what you buy, you might want to consider buying from someone other than Newegg.

Date of experience: April 23, 2018
Newegg S. Newegg Rep
over a year old

Oh my Hoa, I am very sorry to hear this and would be happy to assist. Please send a private message with your order information. Looking forward to hearing from you.

Thank you,
Nicholas [Newegg Support]

Illinois
1 review
1 helpful vote
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I bought a mechanical keyboard with confident because of the iron egg guarantee, but when i tried to claim they just email me saying "no" without reasons, when it's clearly cheaper on amazon.com and other websites. This is so lame, some kind of trick to fool people, what a disappointment, just don't stupid programs if you're not going to put up to it

Date of experience: December 7, 2013
Newegg S. Newegg Rep
over a year old

Hi Michael,

We are very sorry to hear that you experienced a problem with your Iron Egg claim. We'd like to have more details about this report; we will be happy to look into this and assist you in any way we can.

Can you please email us your account information to Wecare@newegg.com?

We look forward to hearing from you.

Newegg Support

Pennsylvania
3 reviews
4 helpful votes
Follow Laura G.
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A hacker ordered stuff from my new egg account. I was able to act quickly and cancel all items except a 99 cents gaming code. New Egg would not refund. Instead they want me to go to my bank which would result in my credit card being reissued. This is a huge unnecessary hassle given that my credit card info was not exposed. This just shows how petty and small minded New Egg is. They don't care about their customers and everything is your problem. Suffice it to say they have forever lost a customer over 99 cents. New Egg should really think about using more of Amazon's customer service practices if they want to build their business. Trust and perception are everything online. So lame to throw that away.

Date of experience: July 8, 2016
Newegg S. Newegg Rep
over a year old

Hi Laura,

We appreciate that you've provided us with your feedback. We're terribly sorry to hear about your recent situation. When it comes to our customer's security, we definitely want to make sure that all bases are covered. You feedback will be shared with our related department for further review and consideration. If there is anything else that we may assist you with, please let us know by emailing us at wecare@newegg.com.

Thank you,
Julia

Colorado
2 reviews
4 helpful votes
Follow Timothy R.
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Newegg has some special deals that are great. But if you have a problem of ANY kind be prepared for a never ending nightmare. It seems like they are set up to sell at low margins, and customer service is an afterthought.
If you are OK with the gamble go for it, but say your prayers.

Date of experience: October 2, 2020
Newegg S. Newegg Rep
over a year old

Hello Timothy!

Thank you for this feedback. We are always looking for ways to improve our services. If you have any questions or concerns please feel free to email us at wecare@service.newegg.com.

Thank you
Frank [Newegg support]

New Hampshire
1 review
30 helpful votes
Follow Dean P.
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Marketplace orders can be slow to ship and can take up to 8 days to arrive, Newegg has no control over the order, once it is sent to a marketplace seller. Some don't work weekends so you can't communicate at all. If you do purchase from a marketplace seller, make sure you read all the fine print and check their return/cancellation policy. Restock fees may be charged. I would personally try Amazon first.

Date of experience: February 22, 2020
Newegg S. Newegg Rep
over a year old

Hi Dean,

I'm so sorry to hear about the marketplace issues you're having in regards to your recent order with us. Would you please email our team at wecare@service.newegg.com with more information so we can further look into this for you?

Thank you,
Louis [Newegg Support]

Netherlands
5 reviews
5 helpful votes
Follow Merlin D.
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This company will be a continued source of my shopping needs. They are always willing to help out with your order and questions. Just recently something had gone wrong with my order. All I needed to do was call them and, without hesitation, they fixed the issue perfectly. Great customer service and great deals too!

Date of experience: June 15, 2017
Illinois
5 reviews
23 helpful votes
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I bought the 5700 XT from Newegg and I was having minor problems with the card. I didn't want to take the risk of more problems so I try to return it. I heard the GPU have driver issue but bought it otherwise since some people say they didn't have any problem.It cost a big whopping $60 stocking fee for having the item for like two days. They don't even pay for shipping to send it back so you have to pay for that too. I also read that some people say Newegg didn't even accept their returns. If you do buy from Newegg, make sure you going to keep the item or else it will cost you money! Otherwise go buy somewhere else like Amazon. I return stuff from there before with no stock fee and got my full payment back!

Date of experience: June 28, 2020
Newegg S. Newegg Rep
over a year old

Hello Kevin,

We're truly sorry for any trouble you have had as far as returning your GPU back to Newegg. We'd be more than happy to take a second look into this for you and ask you send us an email over to wecare@service.newgg.com with any order information you may have.

Thank you,
Ilene [Newegg Support]

California
1 review
0 helpful votes
Follow Ben N.
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Newegg Customer service used to be the best in the industry. Most recent purchase was a disaster. Newegg recalled the package, as I'm home waiting for it to arrive (taking time off of work). Reps gave me the run around on the reason. As much as I hate buying from them, Amazon is the way to go on price/customer service.

Date of experience: July 18, 2019
Newegg S. Newegg Rep
over a year old

Hello Ben,

Sorry to hear you ran into issues with our customer service agents and that your package was recalled back to us. I would love to look into this further. When time permits, send a private message with your sales order information. I look forward to hearing back from you.

Kindly,
Hutch [Newegg Support]

Minnesota
1 review
2 helpful votes
Follow Nimit M.
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Lost old customer
July 21, 2015

Been customer since 2004. Had to argue for 25+ mins for free RMA. Bought a lot of item from several sites. Dont often RMA products. Did not realize there is RMA fee and shipping fee. No going to waste another 25 mins for waiving shipping fee. If companies can offer no questions asked 90 free returns. Dont understand why online company that does not have actual stores cant even match similar service. Not to mention so many rules. Done with Newegg.

Date of experience: July 20, 2015
Newegg S. Newegg Rep
over a year old

Hello Nimit,
I’m sorry to hear about your negative experience you have with have an RMA processed. I would like to further look into this for you and see why a free return was not offered and also why you were charged for a return shipping label. Please email your RMA number to wecare@newegg.com and reference this post.
Newegg Support -Tori

India
5 reviews
8 helpful votes
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I have been dealing with Newegg for years. This company is second to none when it come's to great service, pricing, and product. If you have a problem with an order, product, or what have you no problem their professional staff will take care of it with respect and the utmost urgency.

Date of experience: September 26, 2014
Newegg S. Newegg Rep
over a year old

Hello Dawn,

Thank you for providing us with your feedback. We understand there is always room for improvement, and we greatly value your feedback. Please contact us at wecare@newegg.com if there is anything we can assist you with. We're here to help.

Newegg Support

Texas
1 review
21 helpful votes
Follow Daniel M.
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I'm never ordering from these guys again. I received a non-functioning product, so naturally I try to return this item. Originally I wanted to exchange for another, but noticed it is now out of stock. So then I go through the return process. I get my shipping label no problem, and send it off within a few days. When they received my return I got no notification whatsoever ever from Newegg. The only reason why I know they even received it is because I'm tracking it myself with UPS. It has now been NINE days since they received my return and no refund still. I find this unacceptable for this kind of business. They have lost any business they were going to receive from me and I will highly recommend anyone I know and care about to never do business with Newegg either. Never again will I be making this mistake of transaction

Date of experience: June 10, 2020
Florida
1 review
14 helpful votes
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False advertising
November 30, 2019

They false advertise their non refundable products then when you realize it's not the product you wanted they throw their no refund policy in your face and make it look like it was your fault.

Edit:
I noticed a lot of ppl here had problems w customer service.
I spoke w the Cust Serv representative (RJ) and his supervisor (Vin) for over an hour. They both lied about product description and were generally unhelpful. This is my first and last purchase with Newegg 0 stars

Date of experience: November 30, 2019
Newegg S. Newegg Rep
over a year old

Hi Eugenio,

I do want to apologize for the trouble you went through with your order. Our records do show we were able to assist you with this and I am pleased to see that. If there's anything further we can do to try and help, let us know.

Thank you,
Louis [Newegg Support]

Overview

Newegg has a rating of 1.8 stars from 925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Newegg most frequently mention customer service, credit card and next day. Newegg ranks 185th among Computer sites.

service
219
value
199
shipping
206
returns
175
quality
184
This company does not typically respond to reviews
+75