I purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would not be willing to provide a new product key, as the "consumer is responsible for not damaging the product key attached to the envelope" I tried explaining that I never even received a sticker to "damage", but Newegg stated that based on the photo of the envelope I sent them they couldn't confirm it wasn't fraud.
It seems ridiculous to me that I should somehow be able to prove a negative through a photo demonstrating the absence of a product, but they insisted this is the case. Newegg was also unwilling to reach out to Microsoft to identify the specific product key that I paid for using my purchase information, I tried reaching out to Microsoft directly myself, but they told me that 3rd party purchases need to be handled by the 3rd party. Newegg eventually offered half the amount as store credit, but I declined since I don't intend to shop at Newegg again.
To Potential Consumers: I strongly recommend buying your parts elsewhere, while things might work out fine for you, Newegg has demonstrated that they will take no accountability for their own shipping issues when they do occur. Given the high value of items one typically orders from such a store, buying from them is not worth this risk.
To Newegg: While this may fall on deaf ears, I feel compelled to tell you that this policy is incredibly short sighted. On this order alone, I spent thousands of dollars with your company (which was, until now, my default choice for computer parts). The next time I need to spend hundreds of dollars (if not more) on computer parts, you can guarantee that Newegg will not be seeing any of that revenue, I hope that's worth the $128 you fleeced me for because you rather assume that I'm committing fraud on a single item in a $2,000 purchase than give me the benefit of the doubt, or, better yet, reach out to Microsoft for the exact product key that I paid for (which also would've ensured that fraud was not being committed).

I placed an order for a gaming PC on 12/31 and I received an initial confirmation that the order was placed and should be shipped by 1/4. I never received any further updates or communication from them.
I checked my email on 1/4 hoping to see tracking information and instead I see an email stating that I need to contact them before 4:30PM PT to verify the order or it will be canceled. I made 3 different calls to them and an email before that time to assure the order was verified and not canceled. The first call was to make sure it was not canceled and they stated because the company the laptop was coming from did not process the order and they would reach out to them and callback. I did my own due diligence and called the company "Electronic Express" and they stated they have no record of the order and to reach out to Newegg. I then call back Newegg (call#2) and tell them that. They state they'll put an "urgent" message out to them and call them to get it taken care of and reach back out to me. I also made sure to insist to do the over the phone verification in case. A few hours go by and I hear nothing and it's getting closer to 4:30. I call back again, (call#3) and I speak to another rep who says they still have not heard back from Electronic Express and to which I tell him they don't even have record of the order and the issue seems to lie with Newegg, not electronic express. He still sends me an email with a hyperlink to message Electronic Express who answered immediately by the way and they state again that they have not received anything from Newegg.
The next day I hear nothing from them and I call back and my order was canceled because according to Josh in customer service, the system blocked my account because THEIR verification process did not work at no fault of my own. They stated they'll put another request in to reinstate my account and the laptop price went up but they'll honor the price.
Why make it so difficult to purchase a computer? I paid and authorized the transaction in the first place so what more verification would you need?! The rep did not even attempt to try and put me on hold to see if there was anything further they could do to get the order back going, just told me it was canceled and I would need to repurchase.
Horrible customer service, horrible process and apparently a horrible company. I'll pay more at Micro Center to make sure I get it and reliable customer service but will never purchase from them again.

I ordered the LG 55 inch C2 OLED from Newegg on 11/4/22. The item was originally supposed to arrive on 11/11/22. On 11/8/22 the item was still in the warehouse and no shipping info was even sent to CEVA to pick it up, which I found out after calling CEVA and providing them with the tracking number Newegg gave me. Finally the shipper picks up the package on 11/9/22 after I filed a claim on 11/8/22 and the shipper had a delivery date of 11/16/22. After all of this my item was HUGELY delayed while in the shipper's possession! I contacted both CEVA and Newegg and all I got was "This will be resolved shortly". FINALLY after 2 weeks of waiting on the early morning of 11/21/22 the shipper called me and scheduled a delivery date of 11/22/22 between 12:00pm and 6:00pm that afternoon. I waited all day and the tracking never moved so I contacted the same phone number that called me to schedule the delivery with me only to find out that on the day of delivery Newegg contacted the shipper and told them to return the tv and Newegg took it upon themselves to resend another TV in it's place. Now I have to wait another who knows how long to get my tv AGAIN! I contacted customer support to request a refund and was told that I had to wait for Newegg to receive the original tv back before they could refund my money. This is not fair to me BY NO MEANS! I never received the item so why should I have to wait for them to get the item back, which could take another 2 weeks or even longer after the episode I just had with them?! I should have been able to get my credit card refunded IMMEDIATELY after what I just went through! Seriously considering consulting my lawyer! I could understand if i actually received the item then sent it back to have to wait on a refund, this is ridiculous business practice and should be illegal!

I was shopping around for hard drives to build a home NAS server. I needed something that could store lots of data in one place that all my computers at home could access. I saw that Newegg was selling OEM 14TB Seagate Exos X16 14TB drives for $199.00 with a 3 year warranty. The seller was Newegg so I thought that was a plus. On 9/9/2022 I placed an order for 4 of these drives for my NAS server. A few days later the drives show up in the mail. First thing that I notice upon opening the package is that they sent me 3 drives instead of the 4 I originally ordered.

Being that hard drives are sensitive to bumps, drops, and sudden movements, most companies will ship them in foam or plastic molds to keep the drive secure. The 3 drives I was sent came in bubble wrap sleeves shoved in a loose fitting box. The only reason they made it to me functional was that the 3 small boxes were in a larger box. The pictures show that minimum packing was used to ship this. Luckily for me, the three drives were functional and I was able to use them.

I contacted Newegg and explained that they sent me 3 drives and I was missing the 4th drive. I made sure to include photo evidence to back up my claim. Eventually Newegg sent out the missing 4th drive that I lacking a few days later. On 9/20/2022 my 4th drive arrived and when I went to retrieve it, I knew the outcome was not going to be good. When I picked up the package, I could hear the drive moving around inside. Of course I took pictures of the package and the drive for documentation purposes. You can see that Newegg used even less packaging this time around. The drive was placed in a bubble wrap sleeve, dumped in a box and shipped.

I did install the 4th drive and it was DOA as I thought it would be. It just makes a continual clicking noise inside the computer. On 09/23/2022 I contacted Newegg yet again and explained the situation to them. I was told to send the bad drive back to them and upon receipt, they would ship yet another replacement drive to me. I made sure to include images of the packaging when I spoke to Newegg. The frustrating thing is that none of this has anything to do with my actions (aside from using Newegg) and everything to do with them.

One would think that a seller of computer parts would understand how fragile computer hard drives can be, especially when shipping them to customers. If the first person shipping my order had actually counted past 3 we might not be here to begin with. Dealing with Newegg customer service, you would think they would have some empathy for this situation. There were no offers on their part to expedite the situation or even suggest a discount. The ongoing theme of this experience is doing the bare minimum to get by.

I already regret using Newegg due to all these delays. My NAS server is still waiting for the 4th drive so I can bring it online and I am just hoping that Newegg can figure out how to mail a hard drive so I can put all of this behind me.

The worst service I have ever encountered.
The worst service I have ever encountered.The worst service I have ever encountered.

***UPDATE*** at the Bottom under original post.

I am an IT guy, I do IT support for a firm as well as it's clients and staff.
I have been buying from Newegg since the beginning, 20 years now and Newegg is lost.
It's business model is buy online ship to buyer. Well with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top notch now it seems like they hire the handicapped.
I recently purchased 10 monitors from Newegg, 2 got damaged 3 didn't show up and laser ship put a bogus signature attached to all shipments even ones that Laser ship showed had not been delivered yet and were in transit.
They tired to deliver to a buisness on a Saturday June 26th. We were close like many others that weekend. I contacted newegg immediately and they put shipping claims in.
Over the next 3 weeks an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again.
Monitors finally started to show up 2 at a time 3 times meaning I received 6 of the 10 over the next two weeks, there were still 4 outstanding with one begin turned around in transit by the shipper and returned to newegg for damage by the shipper Laser ship. Of the 6 I finally received 5 were okay and one was damaged by water, the one that was returned by the shipper was returned to newegg and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping, 3 are missing and we are out over 900 dollars right now, cant make this stuff up. I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use I did not have an option at check out to use a different carrier, and they wont refund me for the monitor that did show up that is damaged. They say it's past their return window even though the shipper returned one and the other was only delivered last week over 3 weeks from the time I purchased it. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you loose. Ever since you sold out to the Chinese in 2016 you all have been headed towards Tiger Direct status, Well now your there congrats.

Update
After writing several of these reviews on multiple sites and reviewing each staffer that assisted in the shipping disaster, Newegg agreed with me that the Shipper is the one who is at fault and refunded me for the 5 Monitors that were damaged or "lost" in shipping.
I updated Newegg back to up to 4 stars from 1 because prior to this issue Newegg customer service was always on top of the ball when it came to resolutions for Broken, damaged, or lost items. It used to be one call or email would set the ball rolling and they resolved issues almost like it was auto pilot.
I gave 4 stars because the resolution department has to be a little more on top of the ball and pay attention to the history of a claim so the client isn't repeating their selves over and over, or having them make a judgment based on the wrong information because they failed to read or did not have available the entire conversation history for a claim.
I appreciate Newegg doing the right thing and refunding me but I hope to god they never use Laser Ship again. Worst shipping company this side of Uranus.
Thanks Newegg.

This is what I've been dealing with for the last 2 1/2 hrs. All this after spending over $1300 on various products (2 monitors, a capture card, a gaming chair, and other small items. No pc's,) since October of last year. Cancelling my card with Newegg and back to Amazon I go.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Morris L. 06:12 PM PT
Hi Nickolass, I am glad to assist you today.
Nickolass Rogers 06:13 PM PT
We will see if you assist me or not. Id like to know what's going on with my replacement monitor
Nickolass Rogers 06:13 PM PT
Order # *********
Morris L. 06:13 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:16 PM PT
Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days to ship the item out.
Morris L. 06:16 PM PT
Would you please kindly wait a few days more for an update? My apologies for this inconvenience！
Nickolass Rogers 06:19 PM PT
Yeah thats what your last rep told me. Its been 13days sine i sent it back to you guys and i have has zero... zero correspondence since i sent it, in the mean time i show that your site said my money was refunded but hasn't hit my account yet and that you don't have any of the vioteck monitors (other than the very large sizes) in stock.
Nickolass Rogers 06:19 PM PT
This is absurd. I use this pc for work and got rid of my old monitor for the new one.
Nickolass Rogers 06:22 PM PT
Im under the assumption that im not getting a replacement sent to me
Morris L. 06:23 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:26 PM PT
The item is SBS order,(item sold and shipped by the seller instead of Newegg) So the seller told you they will do a refund instead?
Nickolass Rogers 06:27 PM PT
No... im seeing it on my rma history from us guys
Nickolass Rogers 06:29 PM PT
It clearly says total refund $245.80 on the return status history
Morris L. 06:37 PM PT
Still in checking, a moment please!
The chat was then suddenly ended. On to the next rep.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Greta L. 06:47 PM PT
Hi Nickolass, this is Greta, how may I help you?
Nickolass Rogers 06:48 PM PT
Ill just drop this here so you can read it and then you can help me to understand why your rep ended the session
Nickolass Rogers 06:48 PM PT
Support Chat MORRIS L. Chatting with Morris L.Hi Nickolass, I am glad to assist you today. 8:12 PM we will see if you assist me or not. Id like to know whats going on with my replacement monitorOrder # ********* 8:13 PM Thanks for your information, I am checking, a moment please! 8:13 PM Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days
Nickolass Rogers 06:49 PM PT
After about 45min of trying to figure out if i was getting a replaced monitor or if they are just are issuing me a refund
Greta L. 06:50 PM PT
I am sorry for this. I can see the RMA is for replacement.
Greta L. 06:50 PM PT
I can send them an email and ask them to process the RMA as soon as possible, Is that OK?
Nickolass Rogers 06:51 PM PT
I sent the monitor back 13 days ago and now show a refund of $245.80 on the rma page that has posted to my card
Nickolass Rogers 06:51 PM PT
I clearly says refund
Greta L. 06:51 PM PT
I noticed the RMA is still in processing now.
Greta L. 06:52 PM PT
It is for replacement.
Nickolass Rogers 06:52 PM PT
Do you see where is says total refund?
Nickolass Rogers 06:52 PM PT
Im looking at it right on your return status history page
Greta L. 06:53 PM PT
There is no refund amount. That should be the amount of this order.
Nickolass Rogers 06:54 PM PT
I see that the return type is replacement but under that it says return total 299.99 est tax 15.81 total refund 245.80
Nickolass Rogers 06:55 PM PT
I also show that the majority of the viotek monitors your guys were recently selling on now not available on your site. Is this a coincidence?
Greta L. 06:56 PM PT
The RMA is for replacement. I see it shows total: 245.8. If the item is out of stock you should receive the refund. I can not be sure if the seller still have the item.
Nickolass Rogers 06:59 PM PT
So in the mean time... i have had zero... ZERO correspondence from your company or theirs about what is going on and i just have to sit her and hope that i get the replacement monitor for a pc i need for work purposed and i currently cant use... is that what you are saying?
Greta L. 06:59 PM PT
I truly apologize for the inconvenience. I can send an email to seller for the information. Is that OK?
Nickolass Rogers 07:00 PM PT
Yeah... that kinda should have been done last week when i was chatting with a rep
Greta L. 07:01 PM PT
I have sent the email to them. They should respond you in 1-2 business days.
Nickolass Rogers 07:02 PM PT
1-2 business days on top of the 13 ive already been not able to use my system.
Nickolass Rogers 07:02 PM PT
Do me a favor. Shut your monitor off quick and tell me how much work you can get done... go ahead... ill wait
Greta L. 07:04 PM PT
I truly apologize for the inconvenience. What I can do is email seller for you. You can also call them if that is faster.
Nickolass Rogers 07:05 PM PT
Thats the best you can do huh...
Nickolass Rogers 07:05 PM PT
Well. What i can do is just cancel my card with you guys and stop purchasing through you. That sound like a better idea
Greta L. 07:06 PM PT
I have sent the email to them.
Nickolass Rogers 07:07 PM PT
And dont tell me that its the company that YOU let sell on YOUR site. Because they are a direct reflection of your choice to let them sell with
Nickolass Rogers 07:07 PM PT
YOU
Nickolass Rogers 07:07 PM PT
By the way, way to avoid the last question
Greta L. 07:09 PM PT
I am sorry I am working I can not shut my monitor.
Nickolass Rogers 07:10 PM PT
My point exactly... cant work if you dont have a monitor
Nickolass Rogers 07:10 PM PT
Will i be getting some sort of reply from either of you letting me know what going on after this said email?
Greta L. 07:11 PM PT
The seller will respond you directly via email.
Greta L. 07:11 PM PT
I truly apologize for the situation.
Nickolass Rogers 07:11 PM PT
You are the 3rd chat rep i have spoke with and i haven't received anything from anyone including the "seller"
Greta L. 07:12 PM PT
They should respond you in 1-2 business days.
Nickolass Rogers 07:13 PM PT
Smh... im getting absolutely no where with you or your company... im done. Never ever again.
Greta L. 07:14 PM PT
I understand and would be upset myself.
Greta L. 07:14 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:14 PM PT
It is extremely clear there is nothing you can or want to do for me
Greta L. 07:15 PM PT
Would you please wait for the response from seller?
Nickolass Rogers 07:16 PM PT
Negative. Even if i get a replacement which will not be in a timely mannor... im done with your company. This isnt the first time ive had issues with you
Greta L. 07:18 PM PT
I am sorry for this.
Greta L. 07:19 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:20 PM PT
Can you just end the chat so i can get my transcripts please
Greta L. 07:20 PM PT
Sure.
Greta L. 07:20 PM PT
Thank you for giving me an opportunity to help you. A survey will appear once you have ended this chat. To end the chat click the "X" at the top-right hand side of the chat window and choose the button that asks you to confirm you want to end the chat. Please take a moment to rate my service as your feedback is highly appreciated!

TL; DR: When it comes to buying a high-demand item that may be low stock, don't trust Newegg's own website item inventory; you will get a 24 hour wait before an automatic order cancellation and then customer service will lead you around in circles before offering you a $10 coupon.

So the full story, it's COVID time and I'm trying to upgrade my graphics card and every major retailer is sold out of the recent generation of video cards. On August 30th 2020 and you can't find a 2080 Super or a 2080 Ti of ANY variety anywhere except for 3rd party vendors who mark up the price $200 to $500.

On Friday August 28th I thought I got lucky and spotted an EVGA 2080 Super in stock at Newegg for $719, the MSRP. I quickly purchased it, elected for expedited processing which they charge $3 for, expedited shipping, the works. Even a 3 year warranty. I get an order confirmation email and a payment processing email from Paypal since that was my choice of payment. Everything looked fine.

All afternoon long I refresh the Order Status page and it just says "Order Processing: Estimated Processing Date: 8/28". A few minutes past 5pm PST, and it says the same thing. I start to worry. I check again before midnight, same thing. Then after midnight it changes to just "Order Processing" and no date info. The next day, exactly 24 hours after placing the order, I get an email saying the order was cancelled because, according to them, the payment was unable to be processed. I go online to see if I can order again and wouldn't you know it, the 2080 Super is out of stock again and now the only option is a 3rd party vendor who marks it up $280.

I go to the customer service chat on Newgg.com and it was basically a giant waste of time. They lied to me about why it was cancelled, gave me several conflicting stories, told me whatever they thought I needed to hear to stop bothering them about the order, said they could do nothing, and finally one of them offered me a laughable $10 coupon. I told them what I wanted was for them to send me the exact same item through their 3rd party seller on their website at the price that I had paid the day before. This is a difference of $280. It sounds like a lot but let's review the facts; they didn't have an accurate account of their in-stock items, instead of reviewing and cancelling my item in a timely manner they let a 24 hour period lapse where they didn't process my order and their system must have automatically cancelled it, and upon contacting them I was told it was my payment provider's fault and that there was nothing they could do. I think a fair solution was right there in front of them–that they sell me an item offered on their website at the price I had agreed to pay the day before–but they would not agree to it.

This isn't quite at the level of scamming, but that's a low bar to even be talking about. Their inventory system is a mess. Their fulfillment center must be running like a chicken with its head cut off. Worst of all though is that when they have a way to make things right, they refuse to do it; when they can quickly resolve an issue, they leave you hanging and let you waste your own time waiting for them to process a purchase that they won't even process because the item was either never in stock in the first place or they had some kind of simultaneous purchase incident.

On Monday morning August 31st 2020, I called customer service and talked to the supervisor Kim. She reiterated the $10 offer. She said she wouldn't offer price matching and that's it. She wouldn't acknowledge the company's ability to make things right using their own 3rd party vendors. I got the same "not my problem" attitude from the supervisor as I did from the customer service agents. It's a shame and pathetic.

I first used Newegg in the early 2000s. If I can possibly avoid them I will never use them again. I heard they were sold to another owner some years back, and this kind of nickel and dime mentality is common with new company owners. They don't think about their long-term reputation. They don't think about customer loyalty. They think about how to tell you "no". They think about charging you for faster processing and doing nothing in return: a $3 do-nothing button. They're not trustworthy and not reliable. Shop elsewhere whenever you can. Don't trust an "In Stock" notice for a high-demand item from Newegg ever again; I won't.

Neweggs vender BTE outlet (also named OneDealOutlet) is a fraud! They email me at 8:06pm today that you charged me $985.98 for a computer display I ordered, and emailed me at 8:07pm today (1minute after they charged me) that they don't have the merchandise and asked me if I want to cancel the order and get refunded! ONE MINUTE DIFFERENCE! I hate dirty business! I have made purchases from Neweggs, but this time they are wrong! See the two emails below!
At 8:06pm April 15,2020, I received this email from Newegg.com <*******@newegg.com>:
Thank you for shopping at Newegg Marketplace.
We are happy to inform you that your order ( Sales Order Number: *******) has been successfully charged to your VISA and order verification is now complete.
If you have any questions or need further assistance, please visit our Customer Service Contact Us Page.
Once You Know, You Newegg.
Your Newegg Marketplace Customer Service Team

At 8:07pm April 15,2020, I received the 2nd email from Newegg Marketplace Seller - BTE Outlet with 1 MINUTE APART:
----- From: To: <...> -----
We are sorry to inform you about what has happened to your order. Upon contacting our carrier, they confirmed that this shipment was cancelled due to the damaged packaging. Since this item is currently out of stock, your order needs to be back ordered.
In this case, since we do not have ETA for the back order, could you please help to confirm whether you would like to receive a full refund to cancel this order?

SO THE QUESTION IS: WHY CHARGE ME WHILE APPARENTLY HAVING THE INFORMATION THAT MY PURCHASE WAS NOT AVAILABLE!?!?

"On December 28,2019, I ordered a WiFi adapter for my PC. It didn't have a stable connection and I went through the return process. Newegg emailed me a return label. I returned the item, in the original box and packaging, applying the label that Newegg sent to me. Within 4 business days, the return was signed-for, so I expected a refund within a few days. I waited. And Waited. And Waited. I received a warning email that my return would expire if I did not return the item. I had already received an email confirmation from FedEx that the return was delivered. I called Newegg and spoke with a very clueless person who told me that I sent the item to the wrong address! What? I used their label. I told her that I had returned the item, using their label, and gave her the tracking, which she already had as Newegg had sent me the label. I told her it was signed for, gave the name and date/time stamp from FedEx. She said, "You used the wrong address so you have to retrieve the item and use a different label to return the item to us, before the expiration date." They lost the item, but I am somehow to retrieve it for them? In California? The expiration date, of the return, was less than a week! I told her that it wasn't my fault that they sent me the wrong RMA label and I was being held liable for their error. She told me that was the way it was. For clarification, I printed two copies of the PDF label, used one for the return and kept the other so I'd have a tracking number. Both labels matched and the tracking number matched the number on my account return status page.
Since I had purchased the item from Newegg using PayPal, I turned to Paypal and sent all supporting documentation to them, including the label, the copy of FedEx tracking, Newegg invoice, a screenshot of the Newegg.com customer account return status page, the PayPal statement, etc. Paypal asked for 10 days for Newegg to respond, which I agreed to. Newegg never responded. I received a refund on February 5th, for the full amount. A month later, NewEgg wanted me to reverse the charge-back, as they had conveniently found the item and wanted to credit my account. It appears that Newegg only wished to refund me after the charge-back. Evidently, Paypal had given them 10 business days to take care of the refund, and Newegg refused, so Paypal reversed the charge. The caller told me specifically, "reverse the chargeback and we will charge your credit card for the full amount, then refund your account within 10 business days." I refused. I no longer trusted them.
Today, I tried to log into my account and was greeted with, "We apologize for the inconvenience, but this account has been suspended. Please do not continue to attempt to log in. You can call us at *******119 for help." I called and got "please enter your order number." I hung-up and went to the customer service page and ordered a call-back. I spoke with another clueless woman who told me that my account was blocked due to a chargeback. I explained the situation and she refused to acknowledge an error occurred and said that the only way to resolve the account closure was to reverse the charge-back, apply a credit-card charge and wait ~10 days for a refund. I refused. It seems that Newegg only wished to refund me after having a chargeback applied to their account. I didn't order the chargeback, Paypal did, after giving them plenty of time to resolve the issue. That's fine. Newegg isn't the only ballgame in town. I haven't used them since February, as I am not out of the computer repair business, and only now decided to do some major upgrades to my desktop computers and file server. Despite the fact that I had been a personal and business account customer of theirs since 2001, I see they no longer care about the customer. In that regard, they lost my business until they come to their senses. They probably don't care about my little money, now, anyways. The only way to get their attention is, from my experience, is a chargeback."