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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
The website is sooooo slow to access, but the survice is okay i dont no why it too slow from any devices i tried to get in
I have had Email issues and
ECommerce setup issues.
Missed important emails.
I have been charged for a domain i dont use and cant see where to raise a ticket when following your instructions provided in help
There is absolutely no documentation for your email management tool. The customer service has absolutely no clue, in guiding the customers.
Me ah ayudado en cada paso en el proceso 100%. Ah sido super facil poder crear mi pagina.
I had turned off auto renew and it still charged my card and the customer service agent was of no help
Several little hiccups with website thus far; website migrated via myTime support. Worked well for a bit and now is not functional.
Not a very user friendly interface. Even calling help desk is not very helpful.
I can't turn Auto Renew off. Your partner, Domain.com, makes it hard to redirect or point my domain. It's been a pain in the, I'm done.
Exceptional service easy to navigate easy to use AI i enjoyed the zoom call
Still trying to figure out how to tie it all together. Almost there
Very professional and knowledgeable team. Helpful and goes out of their way to help.
Helpful. Very patient people which I need to do this. Thank you
Soporte para renovar el dominio me aparece un aviso que no entiendo a que numero puedo marcar
There is not a way to turn off the auto renew or mark the domain to be deleted. I seriously had to chat, go through a whole sales pitch before they did it. Something that should have taken me 30 seconds with a toggle switch took me 20 minutes screwing around. Horrible user interface.
All the email accounts hosted by web.com were inaccessible over the weekend. It was reported Friday and we had to wait until Monday evening to get web.com engineering to work on it. This is a nightmare.
It is incredibly exhausting to get to the settings of the domain. If i want to change the DNS entries, i need to do at least 5 klicks and the checkbox "Do you want to save this decision" does not save this decision...
Hard to log in. Poor integration with mydomain.com clients
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I still have opened tickets that have not been resolved!
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB