NetSpend

TERRIBLE, AWFUL and HORRIBLE! I will never, never, NEVER purchase a Netspend anything card again! EVER! 4 days ago I purchase a Netspend card and loaded $160.00 on it. I was unable to activate the card and upon calling customer service I was informed that they were unable to activate the card due to a negative balance on a previous card from 2016. First of all, I don't even know how you get a negative balance on a card that is PREPAID to begin with. So I paid the negative balance of $46.13 as instructed & told that they would the activate the new card and I could access the $160.00 that I'd loaded on the card. After 4 days, numerous phone calls and talking to too many people to count, the only thing I've accomplished is repeatedly being told that they will contact the billing department by email to lift the restrictions of my card. The customer service team is very rude and unhelpful, I was actually told to twiddle my thumbs until the restriction was lifted! I've been told the money will be accessible in 24 hours for literally 4 days now! I will NEVER waste my time or money with Netspend again & advise anyone to use ANY other company than Netspend because they're HORRIBLE all the way around!

I try to activate a pre-paid card and the activation is not easy and smooth.
They ask for to much information of you.

I purchased a $500. Netspend in Texas in March 2020, in Texas when Covid hit, as emergency funds for my return trip to Canada. I did not need to use the card. Today I tried to activate the card and was unable to do so. I called the number provided and was told I needed to send a copy of my Social Security card and a recent invoice for my home. I do not have a Social Security number as I am a Canadian citizen. I also tried to change my address to my Canadian home. The clerk was unable to input that in to their system as we do not use zip codes in Canada. We use a 6 charcter alpha/numeric postal code.
I asked for a supervisor and waited 32 minutes before I hung up in digust.

When I called back and went through all the same BS, I asked to close the account and send me a check for the balance of $500.00. They would only send the check to the old address in Texas where I have not been in 31 months.

They would not even record my Canadian address. Having read the 672 complaints filed against this company, I feel I have been scammed out of my money.

I strongly suggest everyone avoid these thieves - Just read the complaints at

https://www.complaintsboard.com/netspend-the-companies-practices-and-hidden-charges.

Note... I am out $500.00

It costs $6 a month I was given a net spend card wasn't ready to use now that I am there's nothing but $2 left... omg I wish there were 0 stars

Well, to start off, I received a debit card from them in the mail in the same week that my tax return was supposed to come in. I google'd why I might be receiving a NetSpend debit card in the mail if I never signed up for one, and how quaint that the *TOP* (paid) answer is that the IRS will issue NetSpend cards if your bank account is not on file. This seemed plausible, as I was filing in a new state.

Well, stupidly of me I activated the card and was disappointed to find a balance of $0 - no tax return. Further, I received a letter regarding my tax return the next day, and NetSpend had nothing to do with it. Simply a marketing scam from a malicious marketing campaign.

Not terrible, not great - I just won't use it. Well, in the past week that I've had this card, I've had about a dozen marketing (spam) emails from NetSpend, regarding "PLEASE SET UP DIRECT DEPOSIT WITH US! :)" - after the first two, I clicked on the "unsubscribe" button to stop receiving their marketing (spam) emails. Well, the emails still keep coming. I've unsubscribed from their marketing list 3 times, and still I'm receiving multiple emails a day.

Any bank that's BEGGING you to put money into the account that you never signed up for, and will disregard your marketing preferences, is probably one that belongs 6 feet under.

So I moved purchased new home and didn't update address on Netspend (been at new home 4 months) and I had some suspcicous activity on account. I was rudely called and told My account will be blocked until I can verify identity. So not fully unpacked I can't find my ssn card cause now they want a copy of that and my i.d along with address. I can't access account to update now a needed address. So waiting until new social card comes and figuring out how to get past with the ID and social. I'm hearing they are requesting to much from me and my next option is filing complaint with FTC, I reached out to president of Netspend thru email with no luck or customer service however I have many way of verifying who I am like a new ID card and verbally giving my ssn. I wasn't offered a new card or anything to be easier on me. I work a job and even sent them my w2 for the deposits I received from my employment. The date the suspicious activity took place I received a number from Netspend agent at *******477confirming tractions on my account than the 1-800 number yawl be aware of scams from even our own debit banking my employer, the IRS and Netspend has access to my accounts. They knew my transactions and information only customer service knows without me confirming much but charges. I am gratful the account was blocked but now I have to find elsewhere for work checks to be deposited on until matter gets settled but whole refund check and partial work check blocked..

This company sucks their customer service are dummies I told them do not cancel my card I had a $79 charge I did not agree with the email I sent the company that charged me the $79 it was already taken care of before I was through talking to the guy in less than 15 minutes and he said okay so you'll be issued a new card and I said no no no you dummy off you fool I told you do not do that it's the first of the month my bills are due I have auto-pay setup don't do that I told you do not do that while we're going to have to do it it's already done I said I want to talk to your supervisor an hour and a half later yes I'm going to lose my card my bills are screwed up it's the first of the month too bad they don't care and then the other thing they charge you for everything they charge you $5 service fee for nothing I've ever heard of any Bank charging you a service fee $5 a month that's a lot of money over the time especially when you figure your money then all the sudden ban why did this 5 hours ago I was their service fee yeah I'm done with these crooks!

I am a longtime customer of Netspend. But this week the day before my direct deposit, someone was able to charge 178.00 in fuel at a 7-11 in 2 separate charges WITHOUT MY CARD BEING PRESENT. I only had 56.00 in my account. After 40.00 in overdraft fees my account was 152.00 overdrawn. In the middle of a pandemic. I called customer service and explained the issue. I was told that they would dispute the charges as soon as it actually posted to my account, at this point it was authorization like when you use your card at the pump. I explained that I had my card and it had not been used in another town and certainly not for 178.00 in gas. My car holds 15.00 tops. Then the CSR tells me that it will take 45 - 90 to get the dispute settled and if it was in my favor the 56.00 would be credited. What does that mean? 3 months? I need my money now. And if I hadn't been able to stop my direct deposit I would be out 178.00 plus the 40.00 in fees that they would perhaps keep permanently. It has been such a hassle getting a paper check and having to go out to cash it. I buy groceries online for delivery so I don't get sick. I explained all this in numerous phone calls. I have the all access card that states 0 liability. The charge should have never been authorized without the card being present in the first place. Apparently the 0 liability is a myth. Don't fall for it like I did. I am thankful they were only able to steal 56.00 from me. Netspend has a fee for everything. They fee you to death but it's such a hassle to change over all my ACH payments I was willing to pay them. Until they suddenly became shady. Beware of losing your money to this company.

Closed the account for activity after someone compromised my account. Not sure about the cloak and danger, I am a retire person.

Actual issues these people have to tax purchases for a dollar and fifty cents.

Take notes, dont just buy something because its cheaper.

This company is charging me foreign transaction surcharge when my cardholder agreement says they are free

******UPDATE*******
I spoke with a very nice customer service rep that refunded me my money in full. He explained to me the process on fraudulent charges and stated that Netspend was working upgrades for the card in the near future to help with security issues. I was surprised and thankful that they called me so quickly (less than an hour) after posting my review. I was not expecting that at all. I am happy they rectified the situation because I really needed my money.
On the 2nd of June I checked my account to pay some bills and noticed a charge of $360.88 that I did not make on my card to Ethiopian Airlines. I called Netspend immediately and was told I had to wait until the charge went through to file a dispute but in the meantime I could purchase another card and move $250 per day until I got my money out, activate my new card and if it was still pending after 10 days to call back and they would release my funds. I waited 11 days to call them and when I called she said that there was nothing she could do and that the company that processed the charge would have to do something about and I should try to call them. How can I call them with no verifying information?! I did not charge anything to Ethiopian Airlines and don't ever plan on it. The fact that you call yourself a bank and hold on to peoples money is insane! I have been waiting for 20 days and the charge is still pending in my account, how? It is very sad after reading these reviews that a company would actually do this to hard working people! I am pissed, I needed my money and it caused me to be late on a couple bills while I am already struggling and no cares!

Talking to these people is like talking to a wall! Have netspend for over 5 years and cannot get any resolution

I have tried for 3 weeks everyday to get my card activated it's an All Access and I have called customer service so many times that I'm mad as hell and get nowhere. They keep telling me that the last 4 numbers on my card and the 3 security numbers don't match up they told me that they would close the account and send me a check for the full $40.00 that was on it and I haven't received one yet. But I did get a text message from them this morning saying that I have $30.00 on there now. I guess I'm just going to have to report to the BBB cause they are not trying help me at all to get my card activated, or give my money back. Everytime I have called customer service they tell me to log into my account and go to manage account then go to card's and do this do that and when I do it tells me something went wrong or the card numbers I mentioned earlier don't match up. Call customer service then they want me to use the automated system to finish. IT NEVER WORKS! IM SICK OF THIS I JUST WANT MY DAMN MONEY ITS ALL I HAVE AND I NEED IT!

I was given a card a month ago as a gift, and netspend has already deducted $60 in inactivity fees in that amount of time. Scam, pure and simple.

Im pretty frustrated with this company, I was visiting USA 3 months ago and I bought the prepaid card that I could never activate because the customer service never answered me, I finished my vacation and before I returned to my country they answered the phone and agreed to send a check with the refund to a friend address here in the USA, but the check never arrived, I returned to the USA a few days ago, 3 months have passed and they never sent me the check, I called and they told me that they had the wrong address, very strange because they made me repeat it several times and they also repeated it and it was correct, I asked them to activate the card because I would be here for 10 more days, but, they told me that my account was closed and that they could only send me the check, I asked if they could send it to my friend's name because I'm foreign and I don't have a bank account in this country, which they said no, I'm about to go back to my country again and they didn't want to give me another card to use while I'm here so I think I already lost my money, they don't send the check and they don't want to activate the card in order to use it, I talked to at least 4 people from customer service because suddenly and they cut me off the call I was on the phone for more than 2 hours not to get any of my money $200