NetSpend

I think it's ridiculous that you are being charged everytime you use your card. When it's your money unless you pay a $9.99 monthly. I would highly not recommend this card. YOU SHOULDN'T BE CHARGED TO USE YOUR OWN MONEY PERIOD

I noticed a lot of charges on my card and call them right away. They started a dispute and said that they were unauthorized charges and gave me my money back. Then a few days later (on my birthday day) I get a letter in the mail saying that they took the $197 back out of my account because Google IMVU said that they were authorized. I contacted Google IMVU and they said that they were unauthorized charges and that they close down the account. They also sent me an email verifying this information. I called NetSpend back and asked why if it says that it wasn't authorized then why am I not getting my money back and they said there's nothing we can do that they were authorized charges. They end up sending me these big stack of papers that just shows receipts for things that I did not order. I am now stuck with $197 gone out of my account and they told me that all I can do is get a hold of Google IMVU to get the money back. How can I get the money back from Google IMVU when they're saying that the charges were unauthorized and they already gave the money back. I really liked this company at 1st and I made the awful mistake of trusting them with my son school clothes money. It might not seem like a lot of money to somebody else but to me it is. So please do not trust them with your money.

I personally really enjoy having netspend. I have had several times where my account has been hacked. Netspend has made it right every single time. I would not have known right away if it weren't for them flagging my account. They really do pay attention to what is right on my account and what is not. They have always reimbursed me when my account has been hacked. Just today I had a company charge me the same thing twice. That company stated they could only see the one transaction. They asked for my bank to be on the line to verify. I got Netspend on the line and they verified that there were 2 of the same transaction. Netspend declined the 2nd transaction and refunded my money back immediately. I love that you get paid before the actual pay date. I don't like the fee for the ATM, as the ATM's charge a fee and then Netspend charges a fee. I love how even transactions that are pending have already come out of the available balance immediately. I have overdrawn several banks for this alone. All in all, I've had Netspend for 5 years and I don't plan on leaving them anytime soon!

I received a Netspend debit card from the Red Cross as a conciliation for them not having gas cards. I had evacuated Louisiana prior to Hurricane Ida and was now making my way back home. I made an account on Netspend's website the night before I planned to leave and drive home; entered my SSN, address, and other identifying info/checks that credit bureaus make you enter. The next day I went to fill my gas tank, entered the pin I had created... and the card was declined. I went inside to try again; card was declined. Ended up using my credit card that's already inundated with hotel charges from my evacuation.

I went online to try to log in and see what happened: Account Locked. Today, I finally called to ask how to unlock my account. Was told that I needed to submit pictures via email of: my government issued ID, SS Card(?), and a utility bill with my current address. In the words of the customer service rep, "because the US Patriot Act" allows them to request these things.

What was the point in me creating an account with my address, SSN, I think it even asked for my license number? Create a pin? And at the first use, decline the card when I absolutely needed it. Now I'm made to jump through hoops when I'm already overwhelmed with other Hurricane Ida-related problems. I really don't want and trust to send these people my ID documents.

If you ever have the choice, DO NOT PUT MONEY ON AND/OR GIVE SOMEONE A NETSPEND CARD. The fees alone are highway robbery.

Would like to suggest, for everybody to NOT use NETSPEND! If possible... they pissed me off, BIG TIME!

***** I will NEVER use NetSpend! I loaded $200, on a PREPAID, PayPal debit card... and they won't let me register it, because apparently I am dead... I contacted the social security office, and sent EVERYTHING they asked for, just for them to tell me, I'm still dead! Now I gotta wait 10, days to receive a check! And tomorrow, I'm calling PayPal... and telling them to cancel my PayPal, too! I AM DONE!

Letter sent to them, after they emailed me, saying they won't do anything for me, but send a paper check, as a refund! I was using it to pay a bill, that was due 11/23... so I'm sure there will be extra charges, on top of that now, too...

****They are sending a refund check to this "so called" deceased person, (who the social security office says is alive), that PUT $200 on a prepaid debit card, and expect this same deceased person, to cash a check?

Makes no sense, to this deceased person!

And told this deceased person, that they cannot use NetSpend! Trust me, you don't have to worry about that! This deceased person, will let her family and friends know, what a joke you guys are, and will make sure EVERYONE knows, to NEVER use NetSpend, again!

This is the worst experience I have EVER had in my 52 years of LIFE! And you could believe, I will write a review, EVERYWHERE I CAN!

I was given a netspend debit card as a bday gift. When I tried to activate the card, it said it could not activate and call customer service. The agent, David, said the card had expired and the only way to get my money was they would send me a check. I gave him my name and address. I did research online and discovered how disreputable the company was and that they would assess and deduct fees from my check. David NEVER mentioned any fees would be deducted. I called back customer service to ask if fees were going to be deducted since David failed to mention it and this agent, whose name was Carmel, said I would not receive ANY check because my "account" had been charged maintenance fees and there was nothing left. I said this was impossible because I did not have an "account," rather I was given the debit card as a bday gift. I also told her David said NOTHING about deductions or account fees, but said I would receive a check in the mail for the full amount of the gift card. I asked to speak with a supervisor. I am still waiting on hold, even though Carmel said she was transferring me to an available supervisor, and no one has picked up. It has been over hour. THIS IS A TOTAL SCAM! No one is answering. And now it is saying the number on my card is invalid. FRAUD, SCAM, immoral thieves. Disgusted

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I haveNet Spend, opened it a couple months ago and get my direct deposit on it. I made a purchase through another company didn't feel comfortable about the purchase so I wanted to wipe out card and get a new one. Net spend said they had put a block on it, until the new card came in. I asked the customer service representative if you could get a temporary card until the new one came in. Her reply was I need to purchase one. So I purchased a card called customer service and they saidI need verify the account I would have to answer some social security questions. The question were pertaining to street addresses that I had no idea what they were. They said I didn't answer the questions correctly. To me the addresses have nothing to do with social security. I spoke to a supervisor and I was agitated and then they told me they would have the fraud department contact me in 24 hours. I then called social security and asked if they ask about addresses and they said they don't. They said I was a victim of a possible scam and fraud. I also went to consumer affairs website and there are several complaints about asking no pertaining questions on account. Net spend refuses to release my money until I verify their questions. Another representative told me that fraud department would call me back in 2-3 day and whoever told me 24 hours was misinformed. I feel like I am a victim of fraud.

Wasn't able to activate my card even giving them all my information more than once and calling costumer service and giving all the information they asked for online

I Want my money over 2k and been wait months and still nothing

I call over over again and because I cant remember my last deposit about you will not give me any info on my money

You close my account with any notice or real reason and make me go through HELL AND BACK TO GET MY MONEY WILL BE FILE A LAWSUIT 7/16/21 IF I DO NOT GET MY MONEY

I have my account number
Card number
Claim number and y'all are still give me a problem WTF

Went into the Walmart and purchased a $200 NetSpend debit card I was going to let a friend use it to help pay their electric bill. Tried to get it activated and my information wasn't in their database I social security number my address my phone number after I gave him my email address and finally got a hold of somebody to talk to they told me that they needed to get a copy of my driver's license a copy of my social security card a copy of a recent bill from my house like an electric bill that has the address on it and then they would activate the card for me or I can wait 10 days and they'll send me out of check in the mail there is no quick go buy a $200 gift card and just go use it they're a bunch of crooks I don't understand it I'm a truck driver with a hazmat endorsement a TWIC card and been through all kinds of background checks for guns and I think the liberals have one on us with it this debit card background checks that they have never again do not deal with NetSpend

I made two consecutive withdrawals for $300. Netspend charged me for 3! $900 was withdrawn in error.

I received My deposit here for the past 3 yrs.Lots of My cash is gone They lie and Steal.Get your out

I had dis viza gif card from my bro for a lees 1years and ain't bin able to use cuz when I tried to ativat it, thes playas be like (probs from overses like chynuh or indyuh or rushuh or indoneezuh, afrikuh) want all yall info soc sec, dob, lisnse, shoe size...nah aint doin it...uber sketch, breh. DON du it I wud giv it zeeero star ratting :(

I'm currently on hold with NetSpend this is my seventh time calling I've been on hold for 1:20. The last six times that I called they told me they are sending my refund of $50. To get to their customer service representative I have to use a different card than the one I am trying to get refunded for because my social security number and the specific card number keeps me in a loop of the main menu, or it has me enter it and nothing but silence follows.
So since I am just listening to my own music and still on hold I figured google review. This card was purchased by someone who didn't know netspend is a joke. I was asked to set it up for them not knowing netspend has a problem from another account I don't know about. My husband also bought one of these card and the same thing happened they say they need more information and you can't use the card until you get the hold of them. EVERYTIME THEY SAID THEY WHERE SENDING THE $50. I got my husband money back at the same time I originally called about this. They said they were sending one came but still waiting on the 50. I dont know what to do. Class action lawsuit? What's really crazy is $8.95 buy The Card. Also on 895 maintenance fee. When I had one of these cards I didn't even use the thing that's why I don't understand how I can have bad debt with them. Unless the 895 maintenance fee for a card I never even used and the same with the two cards on talking about we're never used. People have lives they should pay me for my time being on hold. I am at an hour and 49 minutes so far. And they said we're going to get you to the supervisor that I asked for and then this will happen nothing but silence. They should refund the $8.95 for the card on top of the $50 I say zero Stars but it made me put one

I have filed a dispute an they refuse to investigate properly. Nobody will call me back. They suck!

Have tried to get away from these leeches and all of a sudden they hang up. The charges are crazy. Do not get a netspend card.

LESSON... I LEARN A LESSON ABOUT NETSPEND I LOCKED MY OWN CARD AND THEY STILL WOULDNT UNLOCK MY CARD AND I BEEN WITH THEM FOR THREE YEARS BUT ITS TIME FOR ME TO MOVE ON TO THE NEXT BEST CARD NETSPEND ISNT THAT ANY MORE! IM STILL WAITING ON MY OTHER HALF OF MY SAVING SMH