Overview
Nationwide Home Innovations Ltd has a rating of 4.9 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nationwide Home Innovations Ltd most frequently mention home innovations, excellent service and installation team. Nationwide Home Innovations Ltd ranks 19th among Home Improvement sites.
We purchased a new Pergola and were very impressed with the service all the way through, from the initial site visit from James the Project Manager, the Survey team and the Installation team, we were kept fully informed with the progress and are delighted with the finished result
Thank you for your kind review! We’re so glad to hear you were impressed with the service from start to finish. James, the survey team, and the installation team will be thrilled to know their efforts made such a positive impact. It’s great to hear you’re delighted with your new pergola—we hope you enjoy it for years to come! The Nationwide Team.
From start to finish a seamless experience. No pressure from the salesman, just very informative & knowledgeable.
Installation was quick & efficient by a couple of really pleasant guys who cleaned up afterwards. My veranda is a joy, has transformed my outdoor space & is top quality. Thank to everyone at Nationwide.
Thank you for the positive feedback. It is brilliant to hear you received a professional service from all of the team involved throughout the process and you are pleased with your new veranda The Nationwide Team.
Very professional from start to finish. Salesman was excellent, not pushy at all. Very knowledgeable. Good team that installed it, arrived early in the morning and took less than a day to finish. Looks great.
We are pleased you thought we provided an excellent service in all inspects of your veranda installation. Thank you for sharing your experience. The Nationwide Team.
Very good service from start to finish. Only one problem was found a week after intallation. One of the wall brackets was chipped at the base and a small nick out of the roofline paintwork. We were supplied with paint to touch this up.
Thank you for your review, we hope you continue to enjoy your installation for years to come! The Nationwide Team.
Deckroof started to install on 22 August and on 23 August without any prior notice professionals left the site and didn't finish the job. I had to contact the work manager then and had to cancel my pre booked bank holiday trip with family on 26 August Monday, so they can revisit and complete the installation work on that day (I had no other choice except to cancel my well advanced and pre booked holiday trip plan because work manager wasn't able to provide me any other completion dates before the mid September!). It didn't stop there, on 23 August there was raining and we noticed there were multiple water leaking sites through the partly-installed roof as well as through the deckroof and building wall attachment side. Photos and videos of it was sent to customer service on 24 August and while they came back to site on 26 August, I was explained & reassured by the professionals that leaking happened due to incomplete joint sealings and after completion of installation today, there would be no more leakages.
However, there was further raining on 7 September and we discovered that there are again multiple areas of water leaking sites from the deck roof as well as roof-building wall junction - though sealant were applied everywhere while installation completed on 26 August.
I resent photos and videos to company regarding this issue and now I am waiting for them coming back to reassess the status of leaking on 1 October! More than three weeks later from reporting date.
I am very dissatisfied with the disruptive work pattern and poor installation workmanship; I had to cancel my pre booked bank holiday trip because of company's non-professional behaviour and now I have to wait for more than three weeks before they can come and reassess the status of workmanship. I was told by company that if there is any cancellation happens with other appointments, they may visit my property before 1 October.
I won't recommend this company to any of my relatives, friends and colleagues.
Arrived on time, were polite and friendly. Work carried out efficiently and with little inconvenience to me. Cleared away but left quite a bit of brick dust which is why I marked the service 8.
Product itself satisfactory but perhaps a bit pricey.
We would like to thank you for your positive review on the installation of your new awning and providing us with valuable feedback. Your experience is important to us and your feedback helps us to improve our customer service and satisfaction.The Nationwide Team.
All went very well with sales, measuring and installation. My only point is that the current advert says interest free credit. Which is not strictly true if you are over 70 years of age. Age discrimination
But just a small point that you would like to correct
We must thank you for sharing your comments and providing us with valuable feedback. As a credit broker we are authorised and regulated by the Financial Conduct Authority (FCA) and have to follow their strict rules and regulations on eligibility criteria which we have no influence over. We are pleased you are happy with your product and wish you many years of enjoyment. The Nationwide Team.
After waiting for months for the awning you made a date for it to be fitted on my balcony.
After waiting till early afternoon I telephoned your office to say nobody turned up or had the decency to contact me to say they were not
Going to arrive. No apology just that they would phone me to make another appointment.
When they did phone me I was given a different story as to why they didn't turn up the
First time.
At least they could get their stories straight.
I am sorry to hear you feel this way. We have investigated your comments and understand your awning was fitted within the lead time specified, however, on our return visit to fit your additional item our engineers were held up by the protesters on the motorway. We have tried to contact you to discuss this but have been unable to reach you. We would be very grateful if you could return our call to discuss further. Kind Regards The Nationwide Team
The fitters arrived much later than expected and as it was winter it was dark early. They finished the job in the dark. No fault of theirs, whoever planned the job should realise it gets dark about 4.30 and therefore schedule jobs accordingly. We had a visit from the head surveyor who spent an hour and a half putting things right. So not pleased with our experience. We hope it will be ok in the summer.
We must thank you for sharing your comments and providing valuable feedback. We appreciate you taking the time to speak on the phone this morning, we always strive to deliver a great service so your feedback is important to us. The Nationwide Team.
We completed a written appraisal a while back. I should have copied it but didn't. I was hoping that Nationwide would have responded to our concerns but I am afraid that as they had been paid promptly and in full they obviously did not feel that our concerns were worth following up. Although I think we said that we would recommend them, on reflection I do not think we would.
Dear Mrs Barnes. I am so sorry you feel we have not taken onboard your comments and concerns. All our customers feedback and experiences are important to us. If you could email your concerns to sales@nationwideltd.co.uk, we will investigate and come back to you. Kind Regards The Nationwide Team
Over priced looking for Extra money for anything missed free heater by 1day apparently, would i recommend them not really. After spending over 10 grand they wanted 500 to run seal down each side REALLY
Thank you for you review and comments. After reviewing your account, we can see that price was a deciding factor in purchasing the veranda and after discussions with our Sales Representative the price was amended to suit your budget. The promotional heater was included within your quotation, which clearly stated was available until the end of the year. I am sorry that you feel this way, we pride ourselves on ensuring all our customers receive the highest level of service from all departments and we do hope that you enjoy your product for many years to come. The Nationwide Team
The reason I asked Nationwide Home Innovations to instal these Awnings was because I was pleased with the previous Awning which I had since 2007. However this latest expperience has left me disappointed and concerned given the assurances received when I made enquiries this summer. I will be writing further to outline my concern.
We are grateful to receive your valuable comments, your experience is important to us and as a returning customer we are saddened to hear you have been left feeling disappointed. Our Operations Manager has been in touch since reading your review and we look forward to addressing your concerns once we receive your written correspondence. The Nationwide Team.
NATIONWIDE; meaning, extending or reaching throughout a whole nation, or throughout the whole nation.
Funny, when I contacted the business from the UK for information the response was,
Thank you for your recent enquiry however, we are very sorry but we do not provide a service in your area. Unfortunately, we will not be able to help you on this occasion.
Maybe they need a name change to Nationwide, but not all of it.
We can only apologise you feel our company name is misinforming you of our business, brand or service we provide. Unfortunately, there can be some areas that we are unable to fully accommodate at a given time. We have covered these areas before and we will cover them again. However, we will not undertake business in an area that we cannot guarantee to be able to fully fulfil our promise to provide the high level of service our customers rightfully expect. Whilst this is only ever a very small part of the country, we understand this can be disappointing.
I am totally satisfied with the service I received from Nationwide Home Innovations from start to finish everyone were polite and very helpful.The two people who installed my awning were great and left everywhere clean and tidy and explained how my awning worked I would recommend this company to everyone.
We appreciate your positive feedback; we will certainly pass on your comments to our team who worked on your installation. We hope you enjoy your new product for many years to come! The Nationwide Team.
We are very pleased with our new Tumba electric awning. Everyone concerned with our purchase such as Josh the surveyor and the office staff have ensured throughout we are happy with our purchase. Simon, Josh and Jake carried out a very high professional job installing it, and setting it into our patio, cutting and replacing the existing patio slabs expertly. They ensured everything was fitted correctly and tested it and took time to demonstrate the control and explain how to operate and maintain it. The very high quality of the product is evident and extremely sturdy, essential as we can get strong winds, and it will last for years. Nationwide are an excellent company who ensure their customers are completely satisfied from the outset.
I would not hesitate to recommend them for their outstanding product and service. Well done.
Thank you for taking the time to write a wonderful review about your beautiful new Tumba. We are delighted to know your experience was easy and straightforward throughout. We will certainly pass on your praises to the team who worked on your installation. We really appreciate you recommending our company to others, don't forget to use your recommendation vouchers/card!. The Nationwide Team.
We are delighted that we chose Nationwide for the supply and installation of the awning. From start to finish the whole process was so easy and straightforward. It was a pleasure to deal with a company that lets the product do the sale rather than any pressure to sell. At all times we were treated as valued customers.
Choosing of the design, survey and installation were all carried out in a profession manner and on completion everything met our full expectations.
The installation team demonstrated that they were experienced and were a pleasure to deal with.
Everything was clearly explained to us the way that they worked was very efficiently and a credit to the company.
We are delighted with the product and the envy of many neighbors.
We will highly recommend Nationwide without hesitation.
It is great to hear such positive feedback about your experience with Nationwide Home Innovations from start to finish. We pride ourselves on our timely communication and professionalism. Thank you for taking the time to write your review. We will be sure to inform the Installation Team about your kind comments. Thank you for the recommendation, don't forget to use your recommendation vouchers/card! The Nationwide Team.
The communication with the office and initial site visit was good, followed by a very reassuring structural survey including how and where the awning would be powered with the minimum cables etc.
The fitting date was a bit longer than the two weeks the company states but we were very happy with the result. The fitters were efficient and installed the awning quickly. They were pleasant and left everything clean and tidy.
We appreciate you taking the time to share your positive comments. We are pleased to know our installation team were professional. We hope you enjoy your new home improvement for many years to come. The Nationwide Team.
From the start of the process to the end of installation NHIL provided a superb service with excellent communication throughout. Informed staff at each stage provide excellent information and are willing and able to answer any questions. The expertise of the installation team and the quality of the materials used ensured the final product looks superb, as well as being exactly as specified by me and promised by them.
Thank you for the great review! We are really happy to hear everything went smoothly and you were pleased with the service our teams provided. We look forward to working with you again. The Nationwide Team.
Our experience has been a very positive one through the whole process of consultation, survey and installation. We are very happy with our purchase and the way the company kept us informed. In addition the follow up after installation was very welcome.
Thank you for the encouraging review! We are pleased you felt we provided an excellent service in all aspects of your purchase. Thank you for sharing your experience. The Nationwide Team.
We believe in providing first-class bespoke pergolas, verandas and awnings using the highest quality materials. All our products come with a 5 year guarantee.
Our process is simple, firstly a countrywide sales representative will visit for a free, no obligation design consultation where samples are presented and all requirements are discussed. Upon placing an order, our surveyor will visit to ensure the product will fit flawlessly. Our own skilled installers will complete the installation to the high standards we expect.
We would love to work with you on your next project however big or small.
We welcome you to visit our showroom in Wareham, Dorset alternatively do get in touch with our team on 01929 554901 who can arrange a visit or send a brochure.
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Thank you for your kind feedback! We’re so happy to hear that you were satisfied with the service from start to finish. Our team takes pride in being friendly and helpful, and it’s great to know they made your experience a positive one. The Nationwide team.