NationWide Building Society

I strongly caution against engaging with NationWide Building Society, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Two days to clear a cash payment at a branch, defensive handling of complaints made against them, long-term "members" are treated poorly in comparison to new account and credit card holders. Operates like the worst of banks while claiming to be a building society.

Disgustingly immoral bunch of people.
The gave us mortgage approval and all was going well until we had to pull out of our house purchase due to a survey issue. Don't worry the Nationwide said, find another house and we can proceed.
We found another house, instructed solicitors to proceed. It was at that point, the Nationwide declined to issue us with a mortgage as we no longer met their new criteria. Thanks a bunch you good for nothing buch of bar stewards, left us homeless. Luckily, Barclays came to the rescue with absolutely brilliant service and we are no longer homeless. DO Not USE THIS BUNCH! Would be my recommendation.

Nationwide once again has dropped me in it when I am abroad, this time it has forced its customer to upgrade to the app that does not work.
In the past Nationwide worked for its members and it is clear from the scores here that is no longer the case. I will be closing all of my accounts at the earliest opertunity as they are not fit for purpose and can clearly not be trusted.

I have been banking with these guys for about 8 years and some 2 years ago the site changed. Now it is terrible, trying to transfer funds is a totally lottery if it works. You then go into the branch and even the cashiers advise you to stay away from the online side! You speak to the tech guys at the website and all they say is try another browser other than google... Google the largest of them all and you want me to use another just for your site... Please

The people are all nice enough. But they cannot give any customer service outside the remit of a robot. The robots can't answer many questions so you have to try really really hard to speak to a person. And the person is only allowed to do what the robot would do anyway. Zero ability to help customers resolve issues. Customer Service people are trapped inside a deeply deeply flawed process machine and all they can do is smile and say "sorry. Can't help"

My fiancé and I are purchasing a home in America. When he asked the bank about transferring funds to do so, they started a fraud investigation. Mind you, they started this investigation WITHOUT any of the legal paperwork. We took it upon ourselves to ensure it actually could be investigated wholly by providing the legal documents. Everyday for at least two weeks now, my fiancé has had to spend countless hours on the phone with them. Never do you get to talk to the same person and every single time the story changes. One person will tell you you're all set and good to go. The next day you get a different person ringing you and the horrendous nightmare begins again. We have already missed our closing date on the home and I'm guessing we will miss the next as well.
Do yourself a huge favor, stay away from Nationwide!

Members of staff are the RUDEST people that I have ever met at in my life! Very entitled, arrogant and condescending! Whenever I am at the Hayes and Uxbridge branches, I do NOT feel welcomed at all! They have messed up transcations of a lot money from Natwest! I AM VERY HAPPY THAT IT WILL HAVE BEEN SUCCESSFULLY RESOLVED/SORTED OUT! BUT WORDS TO DESCRIBE THE SERVICE: PATHETIC, ATROCIOUS, INCOMPTENT, PITIFUL AND GARBAGE! I COULD NOT CARE LESS/GIVE DAMN ABOUT THEIR CEO, MANAGING DIRECTOR! I AM THE PERFECT CUSTOMER AND I BOTH DEMAND/DESERVE IMPECCABLE PERFECTION!

After being scammed by a deceitful trading platform and feeling discouraged by the financial setbacks, I discovered SecuresenceGlobal. Their professionalism, expertise, and compassion stood out to me when I contacted them. The SecuresenceGlobal team promptly investigated my situation and developed a tailored plan to help me reclaim my funds, showcasing their extensive understanding of financial fraud and their access to crucial resources. Their knowledge gave me assurance that they were capable of handling challenging circumstances proficiently.

I have been with these jokers for over a decade. You would think that track record means something but it does not. I am a UK citizen living overseas. And I cannot tell you how many times in a month I go to do something, depending on my card, and the card is restricted or blocked. I call up and they said No-trace due to issue with my address (they do not let me use my poBox). Ok I get the card unblocked. Next month card is not working what is it now? OH, we detected fraud and blocked your card. I was buying something from a number one website in South Africa, like the ebay of SA. So they cancelled my card and after 4 attempts I got it. They posted my card to SA using standard post (it never arrived). I said I would send FedEx to collect it--no can do. Can they post it by FedEX-- no can do SA is too dangerous. On and on. Send it to my mates house--still no card. All this time i have NO MONEY.
Next month something else, some new EU regulations. Card blocked. I sent them all the required info by FedEx and still card blocked. No explanation now why still blocked. Everyone I speak to is giving a different story. Apparently they cannot email me, they cannot talk to the fraud blocking department, nothing. So something as important as my money I cannot get access to. And no one knows why. Even within the bank they cannot give me an answer. So another week without my card.

I for one do not trust call centre staff as I have been lied to by them too many times. The call centre staff that this company employ are no exception. Case in point, yesterday I called using a phone I have never used to call Nationwide before. I was not asked any identifying questions before being put through to someone. This phone is also not registered with them. Yet after ten minutes (approx) the woman slips and tells me my name. I point out approx two minutes later that she had told me my name. She went into denial. You know the kind of denial that call centre staff excel at. That is change the subject, make an excuse such as I dont recall doing that etc... Not only this but she had asked previously whether there were any other questions I had that she could help me with. So of course I started asking questions about their telephone customer service, to which she tried one way after another to not answer any questions. I said to her you have no intention of honouring what you promised. After 26 minutes she put the phone down on myself. This is another thing. Tell them to put the phone down as they are doing nothing but string you along and try all sorts of tricks to wriggle out of doing what is asked, including claiming that they do not have permission. But they all work for the same company and if one can do it they all can do it. Which by-the-way they do on almost every call.

They use voice recognition software, and your training it. Thats what you are doing by answering their remedial 'security' questions.

Never a straight answer is given. They are only interested in hijacking your call to get what they need to keep their job.

I have always found nationwide to be reliable... and when i need a new card they get shipped to me within 1-2 days.

Nationwide Buiding Society - the name sounds so traditional but don't let that fool you.
This bank are so awful to deal with that I came away with the perception that they must hate their customers!
Firstly their website is not too extensive when it comes to offering information and answers.
When you then try to phone them you are placed on hold - then after an hour you get cut off so have to call again. You go through this process multiple times before you eventually get through to an IQ devoid call taker, who is so unhelpful and incompetent that they struggle to provide the most basic information.
Therein begins a game of "pass the parcel", only with you the customer as the 'parcel' being call transferred to a series of random and bizarrely named departments until you are cut off again and have to start the whole circus merry go round from scratch!
WARNING! Dare to complain about this high incidence of ridiculous and you get a lecture on covid in an attempt to excuse the incompetence!
Eventually I got through to mortgage sales. "Yippee" thought I - until it became apparent wihtin minutes that the IQ devoid mortgage sales advisor knew little to nothing about mortgages and even less about the building society's own mortgage products on offer - you really couldn't make it up!
They did try a little age discrimination to try and sell me a completely inappropriate mortgage product that is 3 times the cost of their standard mortgage!
It then becomes apparent that age discrimination "rules OK" - if you are under 55 you will get a standard mortgage. If you are over 55 you get directed to a product at 3 times the cost interest wise.
AVOID THIS BANK at all costs. They are truly dreadful.
As for their complaints team - what a horrid snooty bunch who treat their customers with total contempt and disdain - proper proper nasty.
Nat West customer services are so much better!
HORRIBLE BANK - AVOID!