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MyPillowReviews 963

2.1
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MyPillow Reviews Summary

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 8th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
Illinois
12 reviews
133 helpful votes
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I ordered the 4 pillow package because I heard great endorsements from radio shows I listen to. First lesson learned, paid endorsers will endorse anything for money. Next, paying $117.00 for two normal and 2 small pillows is outrageous, no pillow is worth that. Then, any company requesting the customer pay for return shipping if they are not satisfied, lacks integrity and ethics. The MyPillow pillows are flimsy and uncomfortable. My neck hurts after sleeping on these pillows and I get less sleep than I did using a $10 pillow from a local retailer. I contacted the company to let them know their product falls way short of advertised expectations. There answer is hey, we'll ship you another pillow or refund your money and you, the customer, pay for return shipping. This from a company emphasizing their founder is a "Christian." Wearing a cross around your neck doesn't make you a Christian anymore going into McDonald's makes you a hamburger. Integrity and ethics is more of a witness than words.

Date of experience: April 19, 2018
California
28 reviews
153 helpful votes
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Fauduent advertising
March 31, 2018

The 2 travel pillows are PEANUT size for 40.00 total RUBBISH. Mike is a LIAR, sells cheaper pillows at bed bath beyond. Customer rep owned up to that on the phone. They charge you shipping to return the GARBAGE orders
SPEND YOUR MONEY on something better than MY PILLOW. RUBBISH BEWARE of the lies Mike tells on TV

Date of experience: March 30, 2018
North Carolina
1 review
5 helpful votes
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Well i watched the MY Pillow commercials for over 2 years and finally decided to let go of my $50.00 and get one because i had trouble sleeping and neck would hurt.
So today is day 5 and my neck hurts worse! Pain moved down to upper back. So my pillow is headed right back to walmart! The pillow felt so, so... i wanted to hug it & love it but really i didnt see that it was any better than most new $5.00 pillows. I can say that when watching TV in bed the My Pillow didnt go down as far so i didnt have to use 2 pillows, but the comfort was not worth all of the hype... it just wasnt what i dreamed of! I got the classic med filled one. Maybe the firmer or bigger would have made a difference? I went by the guide. Iam a woman 5"2 and weigh 157. So the pillow chart said get this one. But it just didnt feel all that great sleeping and seemed small to me. Ive heard many people that love the pillow... thats why i bought it. Customers in my store liked it. But not me. Sorry Mike... its not the best pillow in the whole wide world for this girl.

Date of experience: March 17, 2018
GB
1 review
4 helpful votes
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NEVER GOT THE PRODUCT!
January 18, 2018

SO DISAPPOINTED! I bought two pillows in good faith and had to pay extra for the courier delivery and never received them. I called to question this and after a few emails as the telephone was never answered I was told two more would be dispatched and again I never received them! When I called to complain again I was told it was my problem and they would not send anymore out. They said I had to contact the courier directly. So upsetting as they were a Christmas present for my mum. Never again!

Date of experience: January 18, 2018
Louisiana
1 review
4 helpful votes
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Disappointed Customer
January 17, 2018

Terrible product. Goes flat & is lumpy. Have to place arm under pillow or neck to maintain comfort level. Place in stockpile of old uncomfortable pillows. DO NOT purchase this pillow. Waste of money.

Date of experience: January 16, 2018
Illinois
5 reviews
19 helpful votes
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It is a "good" pillow
January 10, 2018

Its the best pillow I have ever had, but not by much. I was tired of buying new pillows every year because they go flat. The MyPillow can manage to hold some shape until morning. It needs to be fluffed up every evening before bed. I wish it was larger, it is a little smaller than an average pillow.
I paid a lot of money for it in a store. I did not buy on line. It is a little better than any other pillow I have used.

Date of experience: January 9, 2018
Florida
1 review
3 helpful votes
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Excellent pillow
January 6, 2018

I have tried many pillows, but My Pillow is the very best, and I do get a good nights sleep. I love My Pillow I wish I could leave 10 stars.

Date of experience: January 5, 2018
California
1 review
2 helpful votes
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Shipping takes forever
December 23, 2017

I ordered this pillow on 12-10. Check tracking and it is in Sacramento, an hour away from my house with a delivery date of 12-30. A tracking number was not created until 8 days later? 8 DAYS!? From the looks of these other reviews i have a 50/50 shot of it being good or horrible. Hope it works. Lousy customer service also. The guy on the commercial seems like a total tool box too. Jag off

Date of experience: December 23, 2017
Texas
1 review
4 helpful votes
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We were out of town so missed return date. My husband & I tried them for a week & gave up due to discomfort & neck pain. I put them in our closet & brought them out again a few months later. Not working. This product is a money making disingenuous hype!

Date of experience: December 20, 2017
Maryland
1 review
4 helpful votes
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I bought this pillow and it was so uncomfortable and gave me more neck pain And a headache. It is Not worth the money! In fact I wouldn't sleep on it for even free! I don't think it's worth $3 yet alone, the price it's going for now. PLEASE SAVE YOUR MONEY! THIS IS JUST A SCAM!

Date of experience: December 13, 2017
Colorado
1 review
3 helpful votes
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I am writing this at 5:00 am. My neck pain is the worst it has ever been after sleeping on this pillow. My husband rejected it after the first night but i gave it a month. What a waste of money.

Date of experience: November 26, 2017
New York
1 review
1 helpful vote
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Just OK
October 13, 2017

At first the pillows were firm and comfortable. Do not wash well at all or stand up. One year later they are useless and need to be tossed. Not worth the large investment. $100 pillow? No way. Even if they gave me THREE free pillows instead of one for that price, I would still say it was a rip off.

Date of experience: October 13, 2017
West Virginia
1 review
2 helpful votes
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It does nothing it claims to do... AT ALL! I purchased one after spending yrs. With sleep issues. I have found that it DOES NOT keep it's shape I still wake up with neck pain, as well as adjusting this "pillow" just as I have other. Defiantly not worth the money I spent.

Date of experience: September 24, 2017
Michigan
1 review
5 helpful votes
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I purchased several item's from the company. I received a defective pillow. They said I had to return to pillows to receive in order to get credit and I was to pay for shipping. I found the representatives on the telephone having no regards for a customer that had spent over 1,000. Dollars with their company and wanted to get credit for the one pillow I wanted to send back... I will never buy another item from MyPillow. Poor representation. We had only one defective pillow that I wanted the company to stand behind it warranty... Very Dissatisfied... after all the monies spent with them

Date of experience: August 17, 2017
New Jersey
2 reviews
14 helpful votes
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My pillow is wonderful and so comforting as I lie here with a broken back. Just got home from hospital after a week with a compression fracture in my back. I'm condemned to my couch for 8 weeks and feel better with MY PILLOW as it keeps my neck aligned so I can heal properly. Thank God I have this incredible pillow to help me, it's perfect!
Floozy, NJ

Date of experience: July 29, 2017
California
1 review
2 helpful votes
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The original purchase was a success. Both my husband and I felt the difference and we loved them so much so that I ordered another set for our second home. This time they were so bad, especially mine, that I called the company and told them they sent me the wrong pillow which was not even labeled. The lady that on the phone was apologetic and said that she would send me another pillow which never arrived. Tired of waking up with a stiff neck, I called again and they informed me that I had ordered the wrong model, to send them back by paying the shipping and they would send me the ones I needed, exactly what I had ordered with my first order. I did just that and when the pillows arrived, I fluffed them int he dryer per instructions, I brought them to my second home, slept on them and got the same results. Stiff neck and very uncomfortable all throughout he night. When we go back to our primary home and sleep on the original pillows we purchased, we love them as they support our neck and are way softer. Because of my experience, I would not recommend this product to anyone because you never know what you are going to get, They are not consistent.

Date of experience: July 13, 2017
Texas
1 review
2 helpful votes
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AMAZING
May 18, 2017

This pillow is amazing. It has allowed me to get the longest best sleep of my life. I wake up with no soreness and feel completly rested. Everyone needs one.

Date of experience: May 17, 2017
Florida
1 review
3 helpful votes
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I cannot understand negative reviews for this wonderful product. MyPillow has given my neck and back the support needed and I never get up during the night now. I used to have a stiff neck every morning - no longer. I love the pillow and laud it to the skies.

Date of experience: May 1, 2017
California
1 review
2 helpful votes
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I bought these pillows at a 2-for-1 price, which was still pretty steep for a pillow that is no more special than one from a Department Store generic brand memory foam pillow.

I had tried the pillow and after a few days found my face sank into the pillow. Over the next few weeks, the indents stayed longer, not reforming as they should have. They did not appear defective, just not as advertised to be any better quality than other, cheaper pillows on the market.
I did not wish to go buy yet another brand pillow, so i bought some thin foam to insert into the pillow case and have not had any problems since with sinking into the pillow while i slept.

Date of experience: January 22, 2017
Texas
1 review
3 helpful votes
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Best pillow ever
December 31, 2016

I've had lots of neck pain for years trying to sleep on so many different pillows that were suppose to help. My Pillow is the best thing I have found, neck pain gone, sleepless nights gone. I feel so much better now when I get out of bed.

Date of experience: December 30, 2016

About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...


mypillow.com
Founded in 2005
Chaska, MN, United States
+120