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MyPillowReviews 963

2.1
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MyPillow Reviews Summary

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 8th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
Massachusetts
1 review
4 helpful votes
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I found no difference between MyPillow and the pillows I buy at the Department stores except the Department store pillows are cheaper and some are more comfortable.

Date of experience: November 27, 2019
California
1 review
10 helpful votes
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Garbage. When it needs washing, I suggest you save time and frustration by just tossing it in the garbage. Call customer service and you get a recording of Mike Lindell telling you to get ready for his "incredible customer service ". It took just over six minutes of listening to Amazing Grace to reach a human. Have asked for a year to be removed from his email spam. He won't remove you. Horrible products. Both mattress toppers and pillows fall apart when washed as directed. Overpriced garbage. Hope Mike and his employees have a blessed day.

Date of experience: November 25, 2019
GB
1 review
8 helpful votes
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My Pillow has just come to the UK. Cannot get hold of anyone to speak to re problem. Email address bounces back. Pillow is like a bag of crumpled foam and if you move your head it squeaks. They have a 14 day contract cancellation T&C where they refund everything no questions asked but no idea of where to send it back to. They have a 60 days Refund Return Policy but do not refund on packaging to send or return.The pillow is so uncomfortable my sleep is worse than ever. USA Customer Services no help either.

Date of experience: November 25, 2019
GB
1 review
6 helpful votes
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Crap
November 15, 2019

The worst rubbish pillow on the planet, no reply from emails or phone calls to get a refund, even my dog won't lie on it, have thrown it in the trash

Date of experience: November 15, 2019
New York
1 review
3 helpful votes
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Not worth the money
November 11, 2019

I bought this pillow for my wife. Initially it said put bgg in dryer for 15 minutes. It took 55 minutes in dryer to fluff the pillow. And then the pillow went flat the first night. I wouldn't recommend this product to anyone.

Date of experience: November 11, 2019
Pennsylvania
1 review
4 helpful votes
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Mike, think about adding a knee cushion to your product line, I'm currently using a my pillow, though that works well to! Standard pillows are too firm.

Date of experience: November 10, 2019
California
1 review
10 helpful votes
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After hearing all the hype for this pillow and trying so many different pillows, I ordered MyPillow in firm. It was awful! Too soft and clumpy. I could not get comfortable. When I contacted MyPillow for a refund, I was told I would have to pay return shipping (its in the small print). The pillow is not cheap and I had already paid for shipping to receive the pillow in the first place. Now I have to pay to return a GUARANTEED pillow. Very dissatisfied!

Date of experience: November 7, 2019
New York
2 reviews
8 helpful votes
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I got swindled!
November 6, 2019

I bought my 20 year old daughter the My Pillow pillow from our local Shop Rite for $29.95 about 4 months ago. She was experiencing some neck and back pain. I had seen the commercials and when I saw the cardboard cutout of Mike, the My Pillow creator, I thought it was the answer. 4 months later, my daughter's pain is worse and she said it's the worst pillow she ever slept on. She told me she felt better sleeping on a $5 pillow. The My Pillow is misshapen and would not be an issue if it made you feel better. But sadly, it has not. Save your money. I wish I did.

Date of experience: November 6, 2019
Canada
1 review
6 helpful votes
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Garbage!
October 27, 2019

I ordered a queen size, firm pillow - what a joke.
The pillow case (queen size, from my pillow) is too big for their own pillow and it slides out from under my head. I wake up every morning with a sore neck and/or headache.
I have Walmart pillows that feel better at a quarter of the price.

Date of experience: October 27, 2019
New York
1 review
4 helpful votes
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Garbage
October 26, 2019

The worst pillow i ever bought. Sent back for refund.

Product is a joke/scam.

Check out what the materials are before you buy it...

Date of experience: October 25, 2019
New Jersey
1 review
7 helpful votes
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Terrible
October 23, 2019

I have my pillows for about a year now. The pillows are very terrible. I wake up every morning with Neck pain, and they are the worst pillows For The price that you paid.
Absolutely so disappointed. Don't waste your money on it.

Date of experience: October 22, 2019
Massachusetts
1 review
0 helpful votes
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Don't buy it!
October 21, 2019

We are house of 6 and one guest all of us try it and just one like the others hated it. I am sorry but the pillow is not great in ours opinion

Date of experience: October 21, 2019
North Carolina
1 review
4 helpful votes
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Not worth the money
October 7, 2019

This is an ad on to my first review. Washed and pillow shredded in washer, well I contacted them. They sent me a replacement and I had to return the damaged on back to them. The one they sent is so poorly made. Not as much stuffing as the first one. Very disappointed. Would not recommend this pillow to anyone.

Date of experience: October 7, 2019
Michigan
1 review
7 helpful votes
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Worst pillow ever
October 4, 2019

I have neck issues this pillow was suggested because it was supposed to support my head well it did if you like sleeping on a brick with your head straight up and your chin in your chest. I gave it a month every day I woke up my neck pain was worse and the brick pillow never caved. I still have it but I Keep it on the side of my bed just in case I need to hit an intruder with a brick

Date of experience: October 3, 2019
Illinois
1 review
3 helpful votes
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I have had a my pillow for about 1 year now and i kept waking up with a stiff neck and a headache. When I try another pillow i wake up much better, no stiff neck and no headache. Never stays up when I adjust it.

Date of experience: October 3, 2019
Florida
1 review
6 helpful votes
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Refund policy
September 16, 2019

When you contact My Pillow, Tom tells you how amazing their customer policy is.
Don't believe it.
I returned 2 pillows and they deducted $21.66 from my refund for shipping.

Date of experience: September 16, 2019
Idaho
1 review
4 helpful votes
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Poor customer sevice
September 16, 2019

Would not suggest anyone to deal with these people. Canceled order they forced sale they sent it anyway want me to pay almost $50 in shipping fees unreal very poor customer service

Date of experience: September 16, 2019
Illinois
1 review
3 helpful votes
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Buy at your own risk!
September 5, 2019

I had been hearing a lot of advertisements about MyPillow. My wife has trouble sleeping, and I hoped this new pillow would help. So, I purchased two (different firmness levels). Neither worked very well so I returned them for two different firmness level pillows. They are just plain "weird" and my wife didn't like them. So, I returned them too. Now they are telling me a refund is not an option, nor is a credit to purchase something else from them. All they are willing to do is send me two pillows of my choosing - but we don't like them. These are not cheap pillows, but now we are out two pillows and all the money we paid for them. What a horrible experience. I would NEVER recommend the company or the product to anyone!

Date of experience: September 4, 2019
Michigan
1 review
0 helpful votes
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Worst pillow I have ever owned! Got mine as a gift. After a couple weeks, I got in contact with the company. They refuse to replace it, because it was purchased at a store and not directly from them. Since it was a gift, I did not have the receipt, and the store would not take it back. Bottom line, I am screwed. Every night I used this awful excuse for a pillow, I woke up several times during the night, because the pillow was flat, and hot, not cool as claimed in their ads. Also, I would wake up with a headache and stiff neck and shoulders every morning. I do not know how this company can keep getting away with selling this piece of junk pillow. TALK ABOUT FALSE ADVERTISING!-

Date of experience: September 3, 2019
Minnesota
1 review
0 helpful votes
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BS
August 23, 2019

You pay all this money for a pillow then when you try to use you warranty they give all these instructions to do instead of replacing the pillow

Date of experience: August 22, 2019

About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...


mypillow.com
Founded in 2005
Chaska, MN, United States
+120