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MyPillowReviews 963

2.1
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MyPillow Reviews Summary

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 8th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
Georgia
1 review
6 helpful votes
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My husband has a back that will go out on him a lot. We thought this topper on top of the mattress might make it more firm for him. We attempted to sleep on this topper for two weeks and after two weeks we decided it was not for us.
I called and spoke to a representative they found my info and gave me a RMA number. I am to donate this to a non profit and email them a copy. I will then be issued the refund minus the shipping I originally paid. That is fair to us along with getting to keep the two pillows they sent with the topper.
Great customer service so far so I think it's safe to say try it and see if it is right for you. My husbands back is hard to please.

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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Happy Customer
March 3, 2020

I have had a total of 4 my pillows over a four year period and am very pleased. Never had any problems with them. I would both recommend them to others and buy them again.

Date of experience: March 2, 2020
Colorado
1 review
4 helpful votes
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I ordered a "Premium", Qween pillow for $36. When it arrived, it was rolled up like a sleeping bag and the package was real tiny. I thought this couldn't possibly be a pillow inside! When I opened and unrolled it, I said I've been ripped off! The pillow was smaller than a standard and had barely any filling inside. It was flatter than my old flat ones. I returned it for a refund and they kept $20. While on hold with customer service, they played Amazing Grace by Elvis, and Mike Lindell's voice came on and he said, " Hi! This is Mike Lindell's and you are about to experience the best sleep of your life." That man ripped me off and lied about the pillow being a premium-queen. Don't fall for this product!

Date of experience: February 25, 2020
California
1 review
5 helpful votes
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Pillow does not respond as is stated in ad or shown on TV. Lumpy and stays that way. Return service is difficult and expensive; customer service is curt and obviously use to returns by unsatisfied customers.

Date of experience: February 19, 2020
New York
1 review
14 helpful votes
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Might as well fill a pillow case with packing peanuts. This thing is the worst! Chronic neck and back pain with splitting headaches. Have to start drinking earlier in the day to compensate. PLEASE SAVE YOUR MONEY!

Date of experience: February 19, 2020
California
1 review
17 helpful votes
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Over stuffed
February 9, 2020

I bought the medium because i only had 2 choices. They are over stuffed for people like me with neck problems. If it had half the stuffing may have worked. The returns are over the top. I give it 1 star because its american made and its not easy building a company but i hate MY PILLOW. Couldnt even use mine 1 full night. They need to unstuff the medium half and offer the 3rd soft. So they sit in the closet maybe one day someone can use them

Date of experience: February 8, 2020
Connecticut
1 review
1 helpful vote
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Best Pillow EVER!
February 8, 2020

I have neck pain and tried a dozen pillows. My Pillow is THE BEST pillow ever! Firm yet soft and comfortable. Incredible!

Date of experience: February 5, 2020
New York
1 review
28 helpful votes
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Poor shipping practices
February 1, 2020

Bought products through walmart but they are shipped from the my pillow wearhouse. They listed the entire order under 1 tracking # and only sent 1 small box containing 1 item. Their customer service rep wouldn't even try to help, acted as if i was annoying her. Poor customer service got no where. Checked them out on Better Business and they have multipul complaints about their poor shipping and customer service. What a shame, this is why we can't keep manufaturing in our country... poor service makes you shop else where.

Date of experience: February 1, 2020
Nebraska
2 reviews
8 helpful votes
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I have been suffering from Fibromyalgia and many other health problems for several years. I was never comfortable and got very little sleep.

So I tried a MY PILLOW, and FINALLY, I am comfortable and able to sleep. I love the soft cover and my ability I can make the pillow comfortable for me. It has just the right amount of fill for me as well as enough loft so my back stays straight and especially my cervical spine, I wish it had been cheaper but I already spent A LOT! Of money on pillows already. I highly recommend this pillow it's a life saver.

Date of experience: January 29, 2020
Illinois
1 review
19 helpful votes
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I was given a standard mypillow as an early christmas present (around Thanksgiving 2019). This is the most uncomfortable pillow I have ever slept on. Because it was a gift there is no way to even think of returning it. I wake up 2-3 times a night to fluff it so it supports my neck but it flattens out again. I wouldn't recommend it to anyone. It is on it's way to goodwill.

Date of experience: January 24, 2020
Washington
1 review
8 helpful votes
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I received my Pillow for Christmas. My 17cyear old son saved up and bought it for me for $50. I have cervical stenosis of the spinal cord and he thought it would help me sleep. It did not. I tried to return it and Walmart would not return because it was over $25 and I didn't have a receipt. I was told contact the company who sells them and they would help me because the Pillow was guaranteed or money back. They basically told me to get lost and they could not help me because I did not purchase it online. Now I have a $50 Pillow in a box that I'm am sending to Goodwill brand new. I am very upset that my kid was cheated out of $50 and believed that it could be returned if not satisfied. I guess he learned about people and companies that lie to get your money

Date of experience: January 21, 2020
California
2 reviews
14 helpful votes
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Total rip off
January 10, 2020

This the worst pillow I've ever used. It is lumpy & uncomfortable. It was so bad I only used it to elevate my leg. After laundering it it became even more lumpy. I took it apart to see what the hell was in it. It looks like used packing material. I definitely don't get the hype. Hard pass. So many nicer pillows out there for less money.

Date of experience: January 10, 2020
California
1 review
2 helpful votes
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Unreliable delivery
December 24, 2019

I placed my order for 2 sets of Ginza Sheets with additional sets of pillow cases on December 14th with the impression that I will them in time for Christmas. I called Fedex with My Pillow tracking no yesterday, Dec. 23rd. I was so disappointed to hear that they did not receive the shipment from the vendor until December 20th, and therefore, my delivery will arrive on December 28th. Now I am empty handed and have no gifts for my 2 grown children. I don't understand why they used Fedex instead of UPS who delivers more timely even on weekends fpr the holiday season. Never again will I order.

Date of experience: December 24, 2019
Nevada
1 review
14 helpful votes
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Save Your Money
December 23, 2019

Bought two king pillows at Costco. Took them home and followed instruction for first use. These are the worst and most uncomfortable pillows I have ever owned. They don't stay fluffy and they keep going flat during the night. Thank goodness I bought them at Costco because they took them back with no hassles. Very misleading advertising that borders on illegal.

Date of experience: December 23, 2019
Florida
1 review
1 helpful vote
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Not what I expected
December 19, 2019

Worst pillow I ever bought big dsappo
Intment not what I expected.
I saved my money to buy them wasn't easy

Date of experience: December 19, 2019
Pennsylvania
1 review
2 helpful votes
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Completed the questions to get pillow type. Neither my nor I can sleep on these stiff and uncomfortable products. They currently are decorative cases on the bed not be slept on. Really can't believe Mike!

Date of experience: December 17, 2019
California
3 reviews
11 helpful votes
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Mypillow is garbage
December 15, 2019

It's clumpy and not good to sleep on. You're better off with a cheap Walmart pillow. I would not recommend this pillow to anyone.

Date of experience: December 14, 2019
Georgia
5 reviews
7 helpful votes
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I expected to sleep better. Instead I found myself throwing it to the floor. I used the size system to pick the correct pillow. Sorry not useful. The ads are misleading and they do not want them back.

Date of experience: December 12, 2019
New York
1 review
4 helpful votes
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I really wanted to like this pillow but I have it for 1 month and my neck pain has actually increased. At first it seems like it will support but my head eventually sinks into it as the fill spreads to the sides and top. I have to constantly flip pillow from top to bottom to get support under my neck.

Date of experience: December 12, 2019
Illinois
1 review
1 helpful vote
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Ive had this pillow for 1 yr. At Christmas. And inthe last yr. I have definitely slept better. I believe this pillow is reason. And im getting ready to order my folks 2 for this Christmas.

Date of experience: December 7, 2019

About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...


mypillow.com
Founded in 2005
Chaska, MN, United States
+120