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Philippines
1 review
0 helpful votes
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Highly recommended
October 2, 2020

I've purchased yesterday the cotton face mask in the shade of leopard and neutral at ULTA and this is by far the most comfortable masks! Definitely a good catch! Highly recommended. I will rate this product 10/10.

Date of experience: October 1, 2020
Emily P. Kitsch Rep
over a year old

Hi there! Thank you for writing this review about our Cotton Face Masks! We're so happy to know you are enjoying them. Thanks again!

Nevada
1 review
0 helpful votes
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LOVE KITSCH!
July 25, 2020

This was my first time ordering from Kitsch.The masks were awesome, fit great and so stylish! The fabric is really nice and doesn't irritate my skin or face at all. Excellent customer service and delivery time. Definitely recommend and looking forward to ordering other items from Kitsch!

Date of experience: July 25, 2020
Emily P. Kitsch Rep
over a year old

Hi Madilynn! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!

Philippines
1 review
0 helpful votes
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Chic and cozy
September 30, 2020

I stumbled upon these satin pillowcases while browsing through pinterest and so I decided to purchase some. The pillowcases are very chic that's why I decided to buy them in the first place but they're also surprisingly cozy and comfortable, it makes sleeping much better. What a nice find! Would totally purchase more in the future.

Date of experience: September 30, 2020
Emily P. Kitsch Rep
over a year old

Hi Naomi! Thank you for your kind review of our Satin Pillowcases! So glad to know that you enjoy them. Thanks for making our day!

California
1 review
13 helpful votes
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I ordered the "damn" pin and the "feelings" pin, and I'm not sure if it was an issue with USPS or what but I never got my package. I immediately emailed them, and they ended up sending a replacement! I didn't have to go through a huge hassle, so I def appreciate their customer service. Can't wait to wear my pins when we can go outdoors again lol. Def will continue to order, and support this company!

Date of experience: July 6, 2020
Emily P. Kitsch Rep
over a year old

Hi Timothy! Thank you for the kind feedback! We are so happy to hear that our customer service team was able to resolve your issue. We hope you love your accessories!

California
1 review
0 helpful votes
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Never received
September 1, 2020

I placed an order 8-18. Tracking said it would be delivered today by 8pm. It's after 8 and it shows my package is about 10 hours away. I also received a generic email. Don't chance ordering from them.

Date of experience: August 31, 2020
Emily P. Kitsch Rep
over a year old

Hi Michelle, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.

We are so sorry to hear about the shipping delays with your package. We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can! Thank you for supporting us and giving us a chance. We don't take it for granted.

Philippines
1 review
0 helpful votes
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10/10 would buy again!
September 30, 2020

There's a lot of masks available online right now but they are either too boring or uncomfortable. Not this masks! I had the chance to wear them on a busy day and it feels so comfortable. Recommended for everyday use for people who needs to go out everday!

Date of experience: September 30, 2020
Emily P. Kitsch Rep
over a year old

Hello Darren! We're so happy to hear how much you love our Cotton Face Masks. Thanks for making our day with this kind review!

Philippines
1 review
0 helpful votes
Follow Dom L.
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I am totally in love with these masks! I HAVE 4 SETS NOW! The design is soo cute and since theres 3 layers of cotton, I did the candle test and totally passed. Not do I only feel safe, but also very stylish too! This is totally worth it and I would definitely buy more! I can't wait for more designs to come!

Date of experience: October 6, 2020
Emily P. Kitsch Rep
over a year old

Hello Dom! So happy to know how much you love our Cotton Face Masks! We appreciate your kind words, and we will make a note of your interest in more designs. Thanks again!

Michigan
1 review
0 helpful votes
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Great!
July 25, 2020

I'm a hairstylist and these have been great to wear at work. Also, you can't beat the price for a 3 pack of amazing quality cloth masks. Thank you for having an amazing product. I will definitely be ordering more products.

Date of experience: July 24, 2020
Emily P. Kitsch Rep
over a year old

Hi Leah! So happy to hear how much you love our Cotton Face Masks. We really appreciate your kind feedback. Thank you for sharing!

Pennsylvania
1 review
3 helpful votes
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Worst online purchase
September 9, 2021

I ordered items and was looking forward to it as i am a college student. Unfortunately, they sent it to the wrong address and I never got my package. They are unable to send me anything or give me a refund. I would avoid using this website at all costs especially if you are a broke college student like me just trying to order comfortable reusable masks. This was a waste of time and money

Date of experience: September 8, 2021
New York
1 review
0 helpful votes
Follow Rebekah A.
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I have really thick, wavy hair. For years, I have gone through flimsy plastic clip after flimsy plastic clip. I've been searching for an alternative to plastic because 1) it's simply not strong enough to hold all my hair. It always falls. And 2) when it inevitably breaks, it gets sent to the landfill and/or contributes to the millions of microplastics already in our waste stream.

These clips are exactly the alternative I was looking for. They work like a charm. They hold my hair exactly like they're supposed to--no slippage. You can tell they they are high-quality materials, made for durability. I can't imagine these ever breaking, and I hope they don't. 10/10 recommend to anyone with thick hair/trying to live a plastic-free lifestyle.

Date of experience: July 24, 2020
Emily P. Kitsch Rep
over a year old

Hi Rebekah! Thank you so much for your wonderful review of our hair clips! It's customers like you that are the best part of our brand. Thanks again for making our day!

Australia
1 review
0 helpful votes
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No more bad hairday!
October 5, 2020

You read it right! Thank you Kitsch for making such amazing hair products :) I would never have to go out of my house looking like a scarecrow. LOL! I love your products and I wish to get everything you offer soon!

Date of experience: October 3, 2020
Emily P. Kitsch Rep
over a year old

Hi Miling! We're so happy to know how much you love our hair products! It's customers like you who are the best part of our brand. Thanks again!

California
1 review
17 helpful votes
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Metal hair clips
July 18, 2020

I buy a lot of hair accessories from this brand at Ulta. I've been happy with everything, including this set. You dont have to worry about these breaking like you do with the plastic ones. These are nice metal and a nice rose gold color too. They stay in place even in my rather thin hair. Time will tell if the metal discolors at all, but as of now I am happy with them. This brand can be a little pricey in comparison to other brands, but these always are worth it because they're better quality.

Date of experience: July 17, 2020
Emily P. Kitsch Rep
over a year old

Hello Bell! Thank you for the kind feedback, and we are happy to hear how much you love our hair accessories! It's customers like you that are the best part of our brand. Thanks for making our day!

New York
1 review
22 helpful votes
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Perfect.
July 24, 2020

Fit and quality is great. I can't say any masks I've tried the last few months have been totally breathable persay but these are the MOST breathable yet fully-covering and protective of the assortment I've purchased. They are stylish. I get compliments everywhere I go. And very comfortable too. I haven't dealt with sore ears or sore bridge of nose. Been telling friends about them, price is great and will likely buy even more styles when I get back to the work place. Highly recommend!

Date of experience: July 24, 2020
Emily P. Kitsch Rep
over a year old

Hi Summer! Your kind feedback on our Cotton Face Masks made our day. It's customers like you that are the best part of our brand. Thanks again!

North Carolina
1 review
0 helpful votes
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So comfy!
July 26, 2020

They are amazing. Very breathable and my favorite thing is that the elastic doesn't hurt my eyes. Also, the customer service was amazing when I was email back and forth about a problem. Highly recommend these masks!

Date of experience: July 25, 2020
Emily P. Kitsch Rep
over a year old

Hi Ava! Thank you so much for your kind feedback on our Cotton Face Masks. We really appreciate you sharing!

Texas
1 review
0 helpful votes
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This was a gift for my wife. She used an invisi-bobble from a co-worker and was impressed by its effect. While it's Amazon review is not very high (you can never be too sure of true reviews), I was looking for a similar product for a better value.The hair set I bought was for blonde hair and has four ties from clear to tan. They are very small, about the size of a quarter, which is about the size I was looking for. If they ever stretch out, you can put them in hot water to shrink them back to size.My wife has very fine hair that breaks easily. First time she used it, she had her hair up for most the night. When she took it out, she had no hair creases, bumps, breaks, or tears. I asked how they worked and she said, 'Fantastic'. Hopefully, they'll hold up for a while, but if not, Kitsch has sent several email follow-ups concerning customer service. A great deal for the price.

Date of experience: July 24, 2020
Emily P. Kitsch Rep
over a year old

Hi Keira! We are so excited to hear how much your wife loves our Hair Coils! Our customer service team is always available, should you have any questions. Thanks for making our day with your kind feedback!

Louisiana
1 review
2 helpful votes
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Great product.
July 24, 2020

I was Selected as a product tester for this item so it was free. Amazon at first lost my order but the customer service of Kitsch was great and sent me a replacement free. So far the scrunches have held my curly thick hair in a pineapple bun, which lasted the whole night while sleeping! I like that it also doesn't slip or leave the pony tail mark in the hair.

Date of experience: July 23, 2020
Emily P. Kitsch Rep
over a year old

Hi Margot! Thank you for the kind feedback, and so glad we were able to correct the shipping error for you. Hope you love your scrunchies, and thanks again for making our day!

California
1 review
4 helpful votes
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I ordered face masks and paid for the mandatory 3-5 day shipping. Over the course of 3 weeks, i sent the company 3 messages via their "contact us" form on their website, to which they never responded. I finally messaged them on facebook telling them I either needed cancel the order or change the address, and suddenly the package shipped. I told them again that I needed to cancel the order because I am deploying and will no longer be home to receive this package and they clearly did not read my response because they sent me another message about how I should check my tracking number in a few days and be patient with my order... I am a female member of our military and bought these masks for my deployment, as I am required to wear a specific color in uniform. I fight everyday for gender equality and for female empowerment. This women owned business has extremely disappointed me.

Date of experience: December 9, 2020
Emily P. Kitsch Rep
over a year old

Hi Lillian! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.

We are so sorry for our lack of responsiveness and for how we let you down. There is no excuse for this, and we sincerely apologize for the inconvenience it has caused you.

We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.

California
1 review
0 helpful votes
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Perfect pillowcase
July 3, 2020

Kitsch, provides the best in service and products are always 5 star. As a small woman owned business i will continue to support businesses who are geared to great products and good prices and excellent customer service.

The pillowcase is very attractive and well made. I love it.

Date of experience: July 2, 2020
Emily P. Kitsch Rep
over a year old

Hi Reynolds! You just made our day! Thank you for the kind feedback. It's customers like you that are the best part of our brand!

Nevada
1 review
15 helpful votes
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Love it
July 2, 2020

I have thick curly hair and a soft towel is super important for my curls. This one is the perfect thickness and very soft. It soaks up the access water in my hair without damaging my curls or taking out any product I put in (I put my hair products in when my hair is very wet). I am definitely going to get more of these towels. They are also very comfy to have on your head and you can do things you need to do while wearing it. You don't have to worry about it falling off.

Date of experience: July 1, 2020
Emily P. Kitsch Rep
over a year old

Hi Jack! Thank you so much for sharing how much you love our Microfiber Hair Towels! We really appreciate your feedback.

Texas
1 review
14 helpful votes
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The quality and size of these spiral hair ties are comparable and even better than the typical ouchless ponytail holders. The coils continued to shrink back to it's original size and I didn't have to use hot water or air. My hair didn't get tangled and pulled out like traditional hair bands. I am very glad to support a woman owned, US based company!

Date of experience: July 25, 2020
Emily P. Kitsch Rep
over a year old

Hi Quinn! We're thrilled to hear how much you love our Hair Coils. We so appreciate your kind feedback. Thanks for making our day!

Overview

Kitsch has a rating of 3.6 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks and good quality. Kitsch ranks 5th among Hair Care sites.

service
50
value
47
shipping
48
returns
40
quality
43
+23